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“Great hotel in vacant downtown area”

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Courtyard Jackson Ridgeland
Ranked #14 of 39 Hotels in Jackson
Reviewed 7 December 2013

I couldn't be more pleased with the hotel. Went there for a convention. The check in went smoothly and the room was very nice--well appointed and large. Big screen TV, coffee/tea maker and minifridge were all a big plus. The beds were comfortable and the bathroom was very clean.
The only gripe is that there is no valet parking available or at least, none that I saw. You had to self park in the attached garage and that cost $12 which I thought was a little high for the area. The up side is that once you left your car, you could get on an elevator to your room.
The hotel is in old downtown Jackson. So many boarded up businesses all around and no restaurants nearby to walk to although I'm not so sure it would have been safe to walk around there after dark anyway. Food in their bistro was okay---great buffet for breakfast and so-so for lunch. Good business hotel.

  • Stayed: December 2013, travelled on business
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Thank Hortman55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Farah J, Director of Sales at Courtyard Jackson Ridgeland, responded to this reviewResponded 21 January 2014

Good Afternoon,
Thank you so much for your response. I think you may have written this under the wrong hotel. We are the Courtyard by Marriott - Jackson, located in North Jackson near County Line Road, your response sounds said you stayed at a downtown hotel. Were you at the Marriott Downtown, the full service hotel?

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98 - 104 of 140 reviews

Reviewed 31 October 2013

The staff at this hotel were amazing. I am very used to Marriott and the room was as expected. The people who work at this clean, nice, comfy hotel were what made it an excellent night. I will be back anytime we pass that way.

  • Stayed: October 2013, travelled with family
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1  Thank family4fun22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Farah J, Director of Sales at Courtyard Jackson Ridgeland, responded to this reviewResponded 5 November 2013

Dear Guest,

We are thrilled that you enjoyed the hotel and amenities and the service our associates provided during your visit! I will be sure to share your compliments with our staff. We would be happy to have you stay with us again! Please contact us for all of your future reservations.


Yours in hospitality,

Farah J. McMinn

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Reviewed 15 September 2013

I can't imagine a better hotel for the money. Lovely lobby, large rooms with nice bedding, especially clean: way above what I expected. The young man in charge, Cornelius, was as personable, and helpful as he could be. Recommended a great place to eat! He signed us up for the Marriott points without our asking.....and you can be sure this is where we will stay on our trip across country.

  • Stayed: September 2013, travelled as a couple
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2  Thank TARPLEY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Farah J, Director of Sales at Courtyard Jackson Ridgeland, responded to this reviewResponded 5 November 2013

Dear Guest,

Thank you for staying with our property. We pride ourselves in our customer satisfaction and it was our pleasure to make your stay the quality one you expected. Also, thank you for the kind words about our staff. I will happily share this review with them. We look forward to having you as our guest again on a return trip to Jackson, MS and thank you again for staying with us.


Kind Regards,

Farah J. McMinn

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Reviewed 16 August 2013 via mobile

The hotel was clean and the room was nice. The young female at check in had quite an attitude on her and she had no idea what she was talking about since she thought we only put a hold on the room and would owe money but we paid in full. Luckily the person at checkout knew we paid already. It was an ok stay for one night. I wouldn't want it to be my hotel for a long stay.

  • Stayed: August 2013
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3  Thank AnIrishErin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Farah J, Director of Sales at Courtyard Jackson Ridgeland, responded to this reviewResponded 5 November 2013

Dear Guest,

I would like to first thank you for choosing Courtyard Marriott-Jackson, MS as your hotel of choice for your travel needs. Please accept my sincere apology for any associate that did not deliever top-knotch service to you during check in. We pride ourselves on being service professionals, and many of our guests have grown to love that about our staff in particular. I would like to ask that you give us another try when you're in our area. We look forward to seeing you again soon.

Thank you kindly,

Farah J. McMinn

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Reviewed 13 August 2013

The staff was super friendly and the room - 1st fl was comfortable with a nice view of grassy court yard.
This property has a bistro but it is not open on Sun evenings.

As Courtyards go this was clean and comfortable. The bed was hard though. I have stayed at better - I have stayed much worse.

I would only recommend staying here if you are on I 55 and traveling. If you are here for a visit I would look elsewhere.

  • Stayed: August 2013, travelled with family
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1  Thank stlanne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Farah J, Director of Sales at Courtyard Jackson Ridgeland, responded to this reviewResponded 5 November 2013

Dear Guest,

We greatly appreciate you taking the time to review our hotel. Several of our guests really enjoy the view of the courtyard and our clean and comfortable rooms! Again, thank you for your review and we look forward to taking care of your hospitality needs in the near future.


Your in hospitality,

Farah J. McMinn

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Reviewed 29 July 2013

The hotel was a little hard to find at night, they could use some more signs. The room was clean, but very firm bed. I am not for sure I would pay full price but I think this was a great value for the price I got thru Priceline.

  • Stayed: July 2013, travelled as a couple
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Thank 4cmckee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Farah J, Director of Sales at Courtyard Jackson Ridgeland, responded to this reviewResponded 5 November 2013

Thank you so much for your review of our property. We strive to provide excellent service to our guests. We appreciate your business and look forward to your future trips!


Kind Regards,

Farah J. McMinn

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Reviewed 24 June 2013

The room was clean. But very small for a Courtyard. Too small for a Courtyard. Survivable for a 1 night stay for 3 adults. The shower was easier to work than other Courtyard showers but the surface was slippery. They really need to fix the slippery surface, it was hard for me as I'm not super mobile & I can't afford to fall. We were on the ground floor & the internet worked great. The staff were friendly & courteous. The main lobby was quite big with their bistro & TV booths. They couldn't find the luggage carts when we arrived. So that's a negative. If we had been staying for longer with my usual mountain of luggage that would've been more of a problem. Really this rates 3.5 stars because of the room size & slippery shower. But otherwise pleasant.

Room Tip: The ground floor had excellent internet.
See more room tips
  • Stayed: June 2013, travelled with family
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Thank Traflagar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Farah J, Director of Sales at Courtyard Jackson Ridgeland, responded to this reviewResponded 17 July 2013

Dear Valued Guest,
Thank you so much for your response. Your feedback is greatly appreciated. We have improved some things since your stay. We now offer shower slip guards upon guest request. So next time you are staying with us please let us know and we can get you one during your stay. Also next time you are with us since the room wasnt large enough for you and your family, how about try out a suite? These are larger and may be a better fit for you and your family. Thanks again and please let us know if we can do anything else for you!

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Additional Information about Courtyard Jackson Ridgeland

Address: 6280 Ridgewood Court Dr, Jackson, MS 39211-1849 (Formerly Courtyard Jackson)
Region: United States > Mississippi > Jackson
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #14 of 39 Hotels in Jackson
Price Range: £70 - £97 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Courtyard Jackson Ridgeland 3*
Number of rooms: 117
Reservation Options:
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Also Known As:
Courtyard By Marriott Jackson Hotel Jackson
Courtyard Jackson
Jackson Courtyard
Jackson Marriott

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