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“Pricey night for the quality of the room”

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Fairfield Inn & Suites Jackson
Ranked #13 of 39 Hotels in Jackson
Salt Lake City, Utah
Level Contributor
36 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Pricey night for the quality of the room”
Reviewed 19 April 2014

Just finished a multi=state trip and one night was spent in this hotel. The desk clerk was pleasant but the rooms were old and in need of an update. I think I have read somewhere they are updating this hotel. The location is easily found off of the freeway and I could not hear the freeway at night. It was our second most expensive room for our trip and we stayed in much nicer hotels that was less expensive. Easy to get around Jackson from this location.

  • Stayed April 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Marguerite M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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142 reviews from our community

Traveller rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (21)
Date | Rating
  • English first
  • Any
English first
Memphis, Tennessee
2 reviews
Reviewed 2 April 2014

I thought, I would be having a problem before entering the hotel because the trash can was running over with trash,but I was fool everything else was clean and neat the room even had a humidifier in the room,nice clean fresh air and friendly staff..

Room Tip: 3rd floor by exit sign facing parking lot.
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  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kitchen1344
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ellisville, Missouri
Level Contributor
357 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 159 helpful votes
Reviewed 20 March 2014

We had two rooms and stayed one night. The room was fine, the breakfast was good and the price was reasonable for rooms with two double beds. The front desk staff was pleasant and the check in was easy. No problems.

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank TwinMom1995
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Francisco, California
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 18 March 2014

Do not stay at this hotel. When my coworker and I checked out we noticed that my credit card had been charged for both of our rooms even though when we checked in we made it clear that we were paying separately. Fine, it happens, we asked them to re-run the cards and we left. Two weeks later we got our credit card bills and both charges were on my account. I called them and explained what happened, they transferred me to their billing department who assured me that they would take care of it. Two weeks after that the charges still had not been fixed so I called again and got a very nice woman who had me fax in a credit card authorization form and promised it would be taken care of that day. Another two weeks later the charges still were not fixed so I called for a third time. The man asked me to call back on Monday (this was Wednesday) and I pretty politely explained that this was my third call about this issue and could I please speak to a manager. He hung up on me. Finally today, two months after our stay, the charges have been removed from my account. The entire interaction was completely unprofessional. I'm shocked that this hotel is affiliated in anyway with Marriott.

  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
3 Thank Rosie R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Jackson hotels

Tyler, TX
Level Contributor
23 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 13 March 2014

We were here after an unexpected medical emergency that landed us in Jackson. Everybody from Tracy, the front desk clerk, to the cleaning staff, to the lady serving breakfast was kind and helpful. Every time I saw a staff member they always smiled and greeted me. The rooms were clean and comfortable. The humidifier was great and helped keep the room cool but not wet feeling. Breakfast had fresh cut-up fruit, which was nice. We got the business rate, which was $69 plus tax. This was very reasonable and cheaper than most rooms we have stayed in, considering it was as good or better than most.

Room Tip: Note. The interstate is close and the noise is there but not unbearable.
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  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank annhillTyler_TX
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Atlanta, Georgia
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 27 January 2014

I stayed at Fairfield Inn, which is a sister company to Marriott and Residence Inn. My advice is do not stay at these group of companies. Someone broke into my room (an employee) and stole my two laptops, a WII game, car keys, etc. Fairfield, Marriott and Residence Inn stood by their employees although they came into my room or knew who did it. The window was also broken. The police were called and he found that the person had escaped through the window. I found out that they did not have cameras that would have shown who entered my room.

  • Stayed February 2013, travelled on business
    • Value
    • Location
    • Service
Helpful?
4 Thank G L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New Hyde Park, New York
Level Contributor
30 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 5 January 2014

I don't know what it was about this place, but the rooms had an amazing aroma that made the place soothing and comfortable (my guess is the humidifier did the trick). The bed was quite comfortable and the location was close to some good restaurants. The person up-front was very helpful in terms of suggestions.

  • Stayed December 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank NAVTIM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Fairfield Inn & Suites Jackson

Property: Fairfield Inn & Suites Jackson
Address: 5723 I 55 N, Jackson, MS 39206-2939
Region: United States > Mississippi > Jackson
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #13 of 39 Hotels in Jackson
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Fairfield Inn & Suites Jackson 2.5*
Number of rooms: 79
Reservation Options:
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Also Known As:
Fairfield Inn Jackson Hotel Jackson
Fairfield Jackson
Jackson Fairfield Inn

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