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“Nice Hotel - GREAT Staff”

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Hilton Garden Inn Jackson/Madison
Ranked #1 of 2 Hotels in Madison
Certificate of Excellence
Southaven, Mississippi
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Nice Hotel - GREAT Staff”
Reviewed 23 July 2014

We stayed over the weekend - the hotel is very nice, the beds are the most comfortable I've ever slept in, and the staff is fantastic. The young ladies that handle the breakfast are so incredibly nice and professional. Sheila went way above and beyond - we will definitely be staying here again!

  • Stayed July 2014, travelled with friends
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank MRSSTAX
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quinn R, Front Office Manager at Hilton Garden Inn Jackson/Madison, responded to this review, 30 July 2014
Thank you so much for the compliments, especially regarding our staff! We really strive to set ourselves apart by offering stellar service...and we're so glad you noticed! I will be sure to share your compliment with Sheila and the rest of the staff. Thank you!
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447 reviews from our community

Traveller rating
    295
    112
    30
    9
    1
See reviews for
156
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (32)
Date | Rating
  • Danish first
  • English first
  • French first
  • Spanish first
  • Any
English first
greenwood, United States
2 reviews
Reviewed 21 July 2014

This is a good, clean hotel with good breakfast and very nice staff. Conveniently located off of Interstate 55 with some restaurants very close by. it is a popular place especially during the week and therefore it is sold out often. book early to get best rates.

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Paul L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quinn R, Front Office Manager at Hilton Garden Inn Jackson/Madison, responded to this review, 30 July 2014
Thanks for the kind words and the travel tip! See you next time!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Louisiana, United States
Level Contributor
7 reviews
7 hotel reviews
Reviewed 20 July 2014

Excellent place to stay. Friendly, clean, nice area with shopping and restaurants near. Have stayed there once a month for past two years and have never been disappointed. Good place for families as well as the solo or business traveler.

  • Stayed July 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Josephine B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quinn R, Front Office Manager at Hilton Garden Inn Jackson/Madison, responded to this review, 21 July 2014
I really appreciate you taking the time to write such a nice review! One of the best parts of our job is getting to know our regular customers. Thank you so much! We'll see you next time!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Palm Harbor, Florida
Level Contributor
20 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 19 July 2014 via mobile

I was on a 6 day road trip across the country and this was by far the worst bed that I slept on.
The room was clean but laid out poorly. To open the bathroom door, you completely blocked the entry door to the room. And then in the small bathroom, there was a shower door that took up the entire space when opened. Made using the bathroom quite awkward.
I was able to sleep in the bed due to my long day in the car but I felt like I had slept on the floor when I woke up. I was still tired and my back was sore.
Service in the morning was excellent. The breakfast staff worked very hard to ensure that breakfast was worth the cost you paid for it.
Service when I checked in was lackluster. There was a strong smell of natural gas in the lobby but the front desk staff just dismissed me saying they couldn't smell it. When another guest said they smelled it too, they just shrugged us off. I didn't have the energy to find a new hotel so I just hoped I wouldn't blow up in a natural gas disaster.
Overall, if you need a place right off the highway, it would be a good place to stay but I will avoid it in the future.

Stayed July 2014
Helpful?
Thank Mcrogle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quinn R, Front Office Manager at Hilton Garden Inn Jackson/Madison, responded to this review, 21 July 2014
I am truly sorry that your stay with us was not 100% satisfactory. I can assure you that we react to every review that we receive from our guests, in order to continually improve the experience that we offer. I will forward your remarks to our maintenance department for a resolution, as well as your compliments to the restaurant staff. Thank you for taking the time to provide us with important feedback!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Oxford, MS, United States
1 review
Reviewed 15 July 2014

I have stayed in this hotel numerous times over the past few years and have always been very pleased with all aspects of the hotel and its staff. The only drawback is having to pay for the breakfast (which is very good if you do decide to pay the extra).

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Cindy S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quinn R, Front Office Manager at Hilton Garden Inn Jackson/Madison, responded to this review, 21 July 2014
We always enjoy seeing our regular customers again and again! Thank you for taking the time to write a review...we very much appreciate it. See you next time!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Clayton, United States
Level Contributor
6 reviews
6 hotel reviews
Reviewed 14 July 2014

Great staff in the restaurant. Rooms are good for the price. OK in relationship to local restaurants in the area. Road construction is still a problem in the area between the hotel and Jackson. Jackson Airport can be dicey coming and going. You should expect delays and be happy if you don't experience any.

  • Stayed July 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank David G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quinn R, Front Office Manager at Hilton Garden Inn Jackson/Madison, responded to this review, 21 July 2014
Thank you for your kind words, as well as the tip for travelers not familiar with our area. Madison is one of the faster growing areas in the State, and while the currenty roadwork is sometimes inconvenient, it is only temporary, and we are all excited about the many new restaurants and retailers coming to our area! (PS- If you ever find yourself in a delay, give us a call at the front desk, and we can probably direct you through a detour to save time.) Thanks again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Clarksdale, Mississippi
1 review
Reviewed 14 July 2014

The General Manager, Tim Coleman and his staff are the ultimate professionals. They all make you feel at home and the facilities at the Hotel are wonderful. Highly recommend The Hilton Garden Inn in Madison, Mississippi.

  • Stayed July 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Turfman99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quinn R, Front Office Manager at Hilton Garden Inn Jackson/Madison, responded to this review, 21 July 2014
Thank you so much for your wonderful review and reccomendation! We love hearing from our satisfied guests. See you next time!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Garden Inn Jackson/Madison

Property: Hilton Garden Inn Jackson/Madison
Address: 320 New Mannsdale Rd, Madison, MS 39110-8459
Phone Number:
Region: United States > Mississippi > Madison
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Madison
Price Range (Based on Average Rates): £
Hotel Class:3 star — Hilton Garden Inn Jackson/Madison 3*
Number of rooms: 134
Reservation Options:
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Also Known As:
Hilton Garden Inn Madison Hotel Madison
Hilton Madison

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