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“So-So”

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Holiday Inn Pearl - Jackson Area
Ranked #10 of 19 Hotels in Pearl
Certificate of Excellence
Reviewed 3 August 2014

Ordered the larger double bed room, got a small. First room was soaked with water and they had a big blue fan located inside trying to dry it. I called and told the receptionist and she moved me to another room. Bathroom could use some work as the wall was coming off from moisture. DON'T, UNDER ANY CIRCUMSTANCES eat there. Way to expensive. Nine dollars for a sausage and egg biscuit.

Room Tip: Corner suites are sunny with a separate sitting area. Also two different television but no wall to...
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  • Stayed: August 2014, travelled with family
    • Value
    • Cleanliness
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Thank Annette M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Pearl - Jackson Area, responded to this reviewResponded 20 August 2014

Dear Annette M,

We appreciate you taking the time to share your feedback regarding your stay with us. We give the utmost importance to our guest comments as they help us improve, and continually provide the best guest experience possible. Please accept our apologies for the condition of the first room you received. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future. While we understand that your stay was not 100% satisfactory, we would hope that you would give us another chance to make your stay as best as it can be.

Sincerely,

Connie D
Case Manager
IHGCare

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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76 - 82 of 166 reviews

Reviewed 22 July 2014 via mobile

My husband and I stayed here 1 night. We wanted to shop at the nearby Bass Pro Shop and Ms Outlet. We checked in about 30 min early, which was nice. Check in was quick and Jayme was very accommodating. Our rm was very clean and nice. The bed was very comfortable. Wifi was great. It is off the busy street, and within walking distance of shopping.Restaurant w/ bar is ok. Nice waitress, good selection of food. Just don't order the ribeye!! We both did and we're not happy. It was tough as shoeleather. We would definitely stay here again!

Stayed: July 2014, travelled as a couple
Thank Diana S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 July 2014 via mobile

After a long day of traveling with two kids we unknowingly arrived during karaoke night at the hotel bar (at 11 pm) . I literally had to yell to the clerk to hear me while checking in. When I inquired about a luggage cart I was told to check the floors myself. The room we paid full price for was missing the couch with the sofa bed and of course they were out of rollaway beds. So we were stuck two adults and two children in a room with one king bed.The carpet felt like a college dorm room that stuck to your foot while waking on it.The mini kitchen was infested with sugar ants (see picture), the bed was soft and uncomfortable. The front desk was incompetent! Will NEVER return to this location!

  • Stayed: July 2014
    • Value
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Thank sweetbabies2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Pearl - Jackson Area, responded to this reviewResponded 4 August 2014

Dear twinlove2,

Thank you for taking the time to provide feedback on your stay. It is unfortunate the room assignment prevented you from fully enjoying your time at the hotel. We are confident the necessary adjustments will be made, in order to achieve complete guest satisfaction.

Thank you again for your comments, we look forward to serving you in the future.

Sincerely,

Ben J
Case Manager
IHGCare

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Reviewed 16 July 2014 via mobile

Probably an above avg. HI, always stay there when in Pearl about four times a year. Great location, food at the bar is good but pricey. Breakfast is even pricier but Cracker Barrel is just down the road. Rooms are always clean and staff is great..

Stayed: January 2014, travelled with family
Thank tnvol1964
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Pearl - Jackson Area, responded to this reviewResponded 2 August 2014

Dear tnvol1964,

Thank you so much for taking the time to leave us your feedback. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for. I am pleased to know that you had a satisfactory stay at our hotel and appreciate your compliments regarding our rooms being clean and staff great. I appreciate feedback that we receive, whether positive and negative to ensure we provide the best level of service and facilities that we can give to our guests. Thank you again for your review and I hope to have an opportunity of welcoming you back again soon.

Sincerely,

Krysllin G.
Case Manager
IHGCare

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Reviewed 3 July 2014 via mobile

1) Soft Water - Soap will not rinse off
2) Wet/Damp Room - REALLY DAMP, asked for dehumidifier but they didnt have one, b/c of this, we cannot stay here again, it was really wet. I travel a lot, worst ever.

The crazy thing is the above items, especially #2 is that this is an easy fix...buy a $200 dehumidifier.

Stayed: June 2014, travelled with family
1  Thank u2godu2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Pearl - Jackson Area, responded to this reviewResponded 19 July 2014

Dear u2godu2,

Thank you for taking the time to review your recent stay. I apologize for any inconvenience you may have experience with the water provided and the condition of the room assigned to you. Your feedback is highly appreciated and rest assured that we will use it to consider improvements on our end.

I hope that you give us another chance to provide you with a better stay in the future.

Sincerely,

Faith R
Case Manager
IHGCare

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Reviewed 16 June 2014

We recently held our MAEOP 65th Annual Conference at the Holiday Inn at Trustmark Park. It's a beautiful hotel. The staff is welcoming, polite, friendly and always courteous. The Sales Manager Jennifer is very energetic and easy to work with. The wait staff and chef Jerome, Chris, Dewayne are fantastic. You are treated like kings and queens. You do not have to lift a finger. They are the best!

Room Tip: All the rooms are great and includes a microwave and refrigerator in every room.
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  • Stayed: June 2014, travelled on business
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Thank Melissa C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 June 2014

I travel into Jackson monthly for business and have tried other properties in the area, but nothing compares. The staff is friendly, the location is excellent and the room is always quiet and pristinely cleaned with soft sheets and towels. My favorite part has to be the restaurant/sports bar downstairs, Alumni House, after a long work day. My regular waitress always remembers me and the beer selection is excellent. Great for happy hour with coworkers, but perfect for a family-friendly dinner as well. The booths have individual flat screen TVs and remotes. Although, Jackson has a nice dinner scene, it's so nice to be able to stay on property for meals and avoid the drive into the city. The new outlet mall is within walking distance and there's a great movie theater nearby.

The only thing it's missing is a complimentary breakfast and a better coffee selection in the lobby. No complaints - I recommend this property to everyone I know.

  • Stayed: June 2014, travelled on business
    • Value
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Thank Lindsay C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Holiday Inn Pearl - Jackson Area

Address: 110 Bass Pro Drive, Pearl, MS 39208 (Formerly Holiday Inn Trustmark Park-Pearl)
Phone Number:
Region: United States > Mississippi > Pearl
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #10 of 19 Hotels in Pearl
Price Range: £74 - £107 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Pearl - Jackson Area 3*
Number of rooms: 119
Official Description (provided by the hotel):
Hotel in Pearl, Mississippi offers a comfortable stay - indulge yourself at the Holiday Inn Hotel Trustmark Park in Pearl, Mississippi. This full-service hotel is conveniently located just six miles from downtown Jackson and features a complimentary shuttle to the Jackson Airport and Amtrak Station in downtown Jackson. Our Jackson, MS area hotel's location means guests are close to the many attractions of the Jackson, MS area. Our hotel is situated next door to the Bass Pro and Outdoor World Shop for the hunting and fishing enthusiast. Families can visit The Russell C. Davis Planetarium to see the stars or catch a rising star at a Mississippi Braves game just across our parking lot. Visitors also can attend a Jackson State University football game or visit the State Capital in downtown Jackson. The business traveler will find our Jackson area hotel to be a convenient oasis. We are situated only six miles from downtown, Jackson State University and Trustmark Corporation. Our Pearl hotel also provides a complimentary airport shuttle, 2,125 sq. ft. of flexible meeting space and high-speed, wireless internet access to accommodate the business traveler. While lodging in Pearl, hotel guests may enjoy delicious casual dining at the Alumni House, our sports-themed restaurant. We offer upscale amenities that include the well-equipped Fitness Center and a large indoor pool. Book your next stay in Jackson at our hotel. ... more   less 
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Also Known As:
Holiday Inn Trustmark Park-Pearl Hotel Pearl
Holiday Inn Pearl

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