I booked this room to occupy 6 people. The staff ensured this would be sufficient. It was suppossed to be a King bed, a double bed, and a foldout couch. I was given a king bed and a foldout couch.
The foldout couch didnt have linens. When I asked for them, they made me come fetch them. They handed me two sheets. I asked for an additional blanket and pillows. The staff refused because there were no extra (not even for the room I occupied for 6 people). We should share the ones we had.
I complained immediately and asked for the manager to contact me asap through IHG, before I checked out. I stayed an additional day with no response from management.
We went to use the pool the following day. The pool was covered in green algae and debris. This was multiple days without maintenance. When finally contacted by the management 5 days later, she stated in broken English it was from a recent storm. A recent storm hadnt occurred in a week prior.
The Manager offerred to compensate me with bonus points to make up for their lack of service. I concurred and she allotted me 500 bonus points. WOW!!! 500 points for a piss poor stay with no linen, a dirty pool, substandard service, terrible attitudes, and a manager that doesnt speak Engrish properly. Im not sure what Im gonna do with my 500 points; maybe that'll get me a candy bar somewhere. Maybe she couldve tossed me a "shiny quarter". This room rewards for 20,000 IHG Bonus Points. Dont waste your money.
- Official Description (provided by the hotel):
- Stay Smart at the Holiday Inn Express & Suites Jackson/Pearl International Airport. We are conveniently located off of I-20, exit 48 in Pearl, Miss on Riverwind East Drive. We are just 5 miles from the Jackson International Airport. The famous Bass Pro Shop is just a couple of blocks away along with other businesses and attractions such as Trustmark Park, Mississippi Braves Stadium, downtown Jackson, and the Mississippi Coliseum & Fairgrounds. Universities nearby include: University Medical Center, Jackson State University, Belhaven, Millsaps and Hinds Community College. There are several restaurant choices adjacent to the hotel including Ruby Tuesdays, McAlister's Deli, Los Parilleros Mexican Grille, Logan's Roadhouse, Lone Star, Ryan's, Cracker Barrel, and Frisco Deli. Our hotel offers Complimentary Expanded Hot Breakfast, Complimentary Airport Shuttle, Free USA Today, Free local phone calls, & Free High-Speed Internet. ... more less
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