Normally, my family stays in Hilton Garden Inns when we travel. We like the consistent high quality across the chain from location to location - nicely appointed, clean rooms, great breakfast and friendly people. The HGI nearby didn't have a double room available, so we booked at Hampton Inn.
The front desk staff was friendly as we checked in, & the lobby and breakfast area had recently been redone. Upon entering our room, there was a noticeable musty smell. The bathroom appeared clean but the furnishings were old and showed noticeable signs of wear. The top of the dresser had a hardened substance in several places that looked similar in color to wood filler, but was clearly not there to fill the wood. It looked dirty. The beds were comfortable.
A large, full bag of trash was left in the hallway by the elevators for over an hour. Breakfast was standard Hampton fare, a variety of choices. My daughter reported that the milk she poured on her cereal was not cold, and though we ate at different times and I did not have milk, I did notice that the milk pitchers weren't sitting in ice, nor did they appear to be insulated.
I would not return to this hotel. It is clearly in need of attention to detail in housekeeping, food safety, and room furnishings. Even for Hilton's lower price point options, this hotel does not meet Hilton's basic level of quality. Again, staff was friendly, & if I had planned to stay more than one night, I would have addressed these concerns directly to management.
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- Also Known As:
- Hampton Inn Jackson Pearl Airport Hotel Pearl
- Hampton Inn Pearl
- Pearl Hampton Inn