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Country Inn & Suites By Carlson, Jackson-Airport
Ranked #11 of 19 Hotels in Pearl
Reviewed 20 July 2014

We were very pleased with our one-night stay. We had 3 adults & 3 kids & were shocked to get a room, two rooms actually, with two king beds and a sleeper sofa. The beds were very comfortable, & the AC worked great! The free breakfast was OK - French toast, potatoes, sausages, waffles, cereals, bagels, sweet rolls, fruit, etc. Everything was nice & clean.

  • Stayed: July 2014, travelled with family
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Thank Doubletcarol
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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104 - 110 of 143 reviews

Reviewed 20 July 2014

We were passing by Jackson, MS with my family and chose this hotel due to our status with Club Carlson and the fact we could pay with points. The hotel staff was as friendly as they could be but some gap in service with their big-city colleagues was noticeable. We went to the pool next day and right in the middle of the staff decided to starting servicing the pool without giving us any notice or apology (to be fair the pool was not closed so we could stay by it). I would say for the area and price it was a very reasonable choice but I wouldn't stay in this place longer than a couple of nights

  • Stayed: August 2013, travelled with family
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Thank Denis L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 May 2014

We stayed here for 2 nights the first weekend in May. If we hadn't been on a budget we wouldn't have stayed. We had points for one free night and then a discounted rate + points on the second night. The elevator was dirty and very slow & creaky. Our room had ripped screens - which wasn't much of a concern since we weren't actually going to open the window but it was unsightly & showed lack of pride in the facility.

There was something black that was either feces or mold smeared on the wall near the toilet.

Another reason we chose this property was the indoor pool as we were traveling with a 3.5 year old. We thought the pool was closed because it as so dark. I inquired at the desk & they told me they "cut off the lights" since no one was in there. Once the lights were on the were still very dim & I would say unsafe. The biggest concern though was the murky water and the large amount of hair & other debris IN the pool. The edge tiles were also very slippery. I did let my son dangle his feet in the pool & in hindsight I'm rather disgusted that my husband actually went in.

The breakfast was standard and starchy with no fresh fruit. The breakfast room was also very crowded & stifling hot. We found it hard to move around once seated.

I addressed the pool & cleanliness issues with the staff & was assured it was being noted. I'd prefer action.

  • Stayed: May 2014, travelled with family
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Thank berrribabe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CISPearl, General Manager at Country Inn & Suites By Carlson, Jackson-Airport, responded to this reviewResponded 21 May 2014

We apologize you were not satisfied with the condition of the hotel during your stay. We appreciate you taking the time share your experience. Your comments are valued, and your suggestions will be used to consider improvements in the future. I will be having a meeting with my staff to make sure they understand that we always need to take action to the best of our ability in the future. We are undergoing renovations at this time and hope to be fully completed by your next visit in our area in the hopes that you will give us another opportunity to show you the great service I know we are capable of providing. Thank you for your comments.

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Reviewed 12 March 2014

My room was spacious and clean. The check in and check out was perfect. The people were all friendly and efficient. Only downfall was the internet went down twice in 3 days. But for the price, a good choice. Close to airport and restaurants

  • Stayed: March 2014, travelled with friends
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2  Thank DAVID R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 December 2013

The hotel is not up to the standard I had come to welcome from a Country Inn & Suites property. The carpet in the common areas and my room was noticeably dirty and worn. Many visible stains. One of the queen beds had a fitted sheet with faint stain than wasn't completely removed and needed to be thrown away. The top sheet was clean so I folded it in half and slept on the other queen. The top bed cover looked dirty and appeared to have not been cleaned in some time. The bathroom tile and grout were both dirty. The exhaust vent cover in the bathroom was not covering up the vent hole. The microwave oven was not cleaner out; there was coffee spillage inside it from a previous occupant. The front entrance reeked of cigarette smoke as there is an area for smokers less than 10 feet from the main entrance. The elevator was not clean and the marketing "stickers" that Country Inns places advertising their property was torn, tattered, and peeling off. The night check-in person was barely approachable and mumbled when he spoke. The morning person was very pleasant and helpful.

  • Stayed: December 2013, travelled solo
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Thank Ted F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CISPearl, General Manager at Country Inn & Suites By Carlson, Jackson-Airport, responded to this reviewResponded 31 December 2013

We apologize you were not satisfied with the condition of the hotel during your stay. We appreciate you taking the time share your experience. Your comments are valued, and your suggestions will be used to consider improvements in the future. We are currently undergoing renovations but we appreciate your feedback.

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Reviewed 26 December 2013 via mobile

Management went over the top to accommodate my need of 5 rooms during a very busy time on short notice.
Front desk personnel very friendly and warm.
Pool was under repair during our stay, hotel had many new upgrades going on.

Stayed: November 2013, travelled on business
1  Thank ALonesomeTraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 October 2013

The main reason I booked this hotel was because it offered as an amenity a heated pool/spa. We checked in about 6:30 pm and actually ordered pizza instead of going out because we wanted to make sure we had plenty of time to swim. After we ate, we got changed and went downstairs, to an empty pool! There were no signs in the lobby or hallway to indicate the pool was closed, so it was not only a hassle, but embarrassing.

The workout equipment was in the pool area, too, so I'm guessing there was no gym, either.

The room itself, we had a suite, was unremarkable. If it hadn't had a view of a next-door pond, it would have been claustrophobic. The window was dirty, though. In the room, the carpet was pretty stained. The king-sized bed was semi-comfortable with standard, low-end motel bedding. No extra pillows or blankets. Literally, there was one top sheet & thin bedspread, with no blankets on the bed. The closet had one blanket & a set of sheets for the bumpy pull-out sofa in the first little area.

This motel is nothing short of unremarkable, and when you consider there are many other chain motels to choose from in the area, there is no reason to stay here. We only stayed for the indoor, heated pool.......& it was empty!

BTW - there are no restaurants within walking distance.

Room Tip: Call ahead to inquire if the pool is in service.
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  • Stayed: October 2013, travelled with family
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Thank eldragon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CISPearl, General Manager at Country Inn & Suites By Carlson, Jackson-Airport, responded to this reviewResponded 28 October 2013

I apologize for the pool and fitness center being out of order. The pool/spa is being renovated to ensure a nicer, safer pool area for all our guests. The fitness center is also being renovated at this time to the new Country Inn & Suites look which we are hoping to soon accomplish for our entire property, including our bedrooms. Once again, I apologize for the inconvenience and hope that once we are completely renovated you give us another opportunity to serve you better.

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Additional Information about Country Inn & Suites By Carlson, Jackson-Airport

Address: 3051 White Boulevard, Pearl, MS 39208
Phone Number:
Region: United States > Mississippi > Pearl
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #11 of 19 Hotels in Pearl
Price Range: £84 - £106 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Country Inn & Suites By Carlson, Jackson-Airport 2.5*
Number of rooms: 61
Official Description (provided by the hotel):
ust off Exit 48 on I-20, the Country Inn & Suites By Carlson®, Jackson-Airport, MS is perfectly situated in Pearl, MS, five miles east of Jackson and seven miles west of Jackson-Evers International Airport (JAN). Our free shuttle simplifies travel to and from the airport as well as the Outlets of Mississippi and Trustmark Park, home of the Mississippi Braves. We also provide shuttle service to nearby sites like the Jackson Zoo and the state fairgrounds for an additional fee. Alongside this prime location, our hotel offers welcoming amenities like a complimentary, hot breakfast and a relaxing whirlpool tub. Corporate travelers can complete projects in our business center or work comfortably from their rooms using free high-speed Internet access. As you come and go, be sure to stop by the lobby for free coffee 24 hours a day. ... more   less 
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Also Known As:
Country Inn Pearl
Pearl Country Inn

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