My boyfriend and I arrived to MS around 1:30am July 3/4th Morning and checked into the Golden Moon. After we placed our bags in our room we headed right over to the Pearl River Resort to replace my sliver star rewards card and to play a few table/slot games. As we enter the casino we went right over to the rewards counter and I got another rewards card and checked on the awards we had to play with. We then headed over to the card tables, as we walked down the stars we were stopped by an old lady with white hair that was very short in height by the name of Brenda or Barba Lewis ( If I’m not mistaken) asking for our ID's. I stated that we left our IDs in our rooms and then I asked her why we were being carded, she stated "because". I then told her that the last time my boyfriend and myself came to the casino we never had to show ID's so why now do we have to show our IDs. She said 'Because I asked to see it". We stated to her that we just got reward cards without an ID. She told us she has been there for 11 years and that has never happen before. We went back in forward for about five min before She told us to go ahead to the casino. As we enter the casino I headed right to the bathroom while my boyfriend waited outside for me. I walk out to find 7 security guards waiting for me. An older lady by the name of Loretta York approached me asking to see my ID; I kindly try to explain to her that we left our IDs and the last time we came we didn't have to show ID and why out of the blue we have to start showing our IDs even after the other lady let us come in. She said if we didn't have our IDs we had to leave. I said to her this is crazy we didn't need an ID to check into the hotel and started to walk back towards the doors. Well I guess she didn't hear me, so she pushed my shoulder with hers got in my face and said what the hell you said. I was such in shock number one by the fact that she just hit me with her shoulder but also by the fact she is cussing at me when not once did I raise my voice or cuss at her nor did I get smart, I was just trying to get a better understanding to why we were surrounded by all theses guards as if we rob the place. I then repeated what I said " we didn't need IDs to check into the hotel" slowly to her so she could hear me, She was so close to my face it look like we were kissing, She then pointed her finger in my face and told me to get out. I started to walk where we came in at, she then reached her arm our which was right in front of my face and told me “no YOU go that way” I told her our rooms are not that way, She stood and front of me and just stood there. I left. I went back to our room in tears because I had never been disrespected like that ever. I got my ID and went back to the casino. I showed the short lady that we first seen on our way in, and headed right over to play the card table. At 4:25am Loretta York approached me telling me to get out my seat and to walk over to where she was standing with another security guard. She put her hand out and asked for my ID, I gladly handed her my ID. She held it for about four min if not more. Handed me my Id back and walked away without saying a word.
That was my second time ever going to the Pearl River resort and definitely will be my last. How can they have people working there that disrespect their guest, and to go to the extent of hitting me with her shoulder? If it wasn't for my boyfriend I would have hit her back, but thanks to him he grab my arm before I could do to her what she did to me. I'm still in shock by how they allow this type of behavior to happen.
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