First the positives. I usually stay at Embassy Suites for business and personal travel. Good value. Two rooms, complimentary hot breakfast and manager special cocktail hour. Nice lobby. Great location, by an upscale mall, and an excellent little French restaurant, Anjou, within walking distance. However, I had a bad experience at this particular Embassy Suites. First of all, I have stayed in many Embassy Suites, usually my hotel of choice, and never have I had such a disappointing experience. Upon checking in as a Gold Member I am usually greeted as such, and provided a treat or something. Nothing this time. I asked if they had my Gold membership listed and they said yes. Then it got worst. My room was not made up for two days, despite requests to both housekeeping, hotel staff, and by phone, and despite promises, I received no assistance. When my waste baskets ran full, I had to walk down the hall to empty it (at the end of each day). I ran out of clean towels after two days, and had to go to the pool to bring clean towels to my room (I work out twice a day and therefore ran out of clean towels as well as shampoo). When I ran out of shampoo and conditioner, I finally tracked down a house keeping person and got some. When I could not access the Internet via my iPhone, I asked for a password and was given an incorrect one by someone at the front desk, and another guest gave me the correct one. Finally, I went to the front desk the morning of the third day, and only then did I receive towels delivered to my room (but still no shampoo/conditioner--had to go to the front desk again and they gave me some from their back room). I informed the front desk by phone earlier that that my bedspread appeared soiled, and despite an assurance, it was never changed. I was informed by other guests that they also had bad experiences, due to the hotel being full and apparently short of house keeping staff. There were other minor problems, but these were the most irritating ones. I am sorry to report this, as I usually have very good experiences at Hilton Hotels, which is why I frequent them for business and personal travel.
- Official Description (provided by the hotel):
- The Embassy Suites Jackson-North/Ridgeland hotel is a modern all-suite hotel offering business and leisure travelers a comfortable environment for exploring Ridgeland and Jackson, MS. Conveniently located in the Township at Colony Park - just 20 minutes from Jackson-Evers International Airport. ... more less
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- Also Known As:
- Embassy Suites Jackson-North/Ridgeland Hotel Ridgeland
- Embassy Suites Ridgeland