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Embassy Suites by Hilton Jackson - North/Ridgeland
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Reviews (820)
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533
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All reviewsomeletgreat hotelevening receptionmade to order breakfastcomplimentary breakfastbusiness tripindoor poolbreakfast staffhappy hourthe managersliving areanice areastaff was very friendlyenjoyed my stayexcellent staywould stay againhome away from home
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624 - 629 of 820 reviews
Reviewed 4 April 2014

This hotel was certainly one of the best I have ever stayed in. The condition of the suite of rooms could not have been any better in my opinion. The only thing I might have liked was a safe in the room for valuables (even though I know there was one available at the desk, I feel uncomfortable using that.) The check-in and out was flawless. The food at the breakfast area was good and offered a good variety. The service to the room when I discovered a burned out light was very prompt. It was during the basketball tournament, and one night a young person was dribbling a ball in the room above us, but that ended quickly. Furnishings, internet service, cleanliness - all were excellent.

  • Stayed: April 2014, travelled on business
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Review collected in partnership with Embassy Suites Hotels
Thank Doyle S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KanaHotelGroup, Manager at Embassy Suites by Hilton Jackson - North/Ridgeland, responded to this reviewResponded 7 April 2014

Thank you for stating that your stay here at the Embassy Suites Jackson-North/Ridgeland was flawless. Your review and your business is greatly appreciated. We hope to see you again soon.

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Reviewed 25 March 2014

Had a nice stay in a beautiful hotel, but, housekeeping is way below standard. Upon entering our suite there was dirt on the floor at the corner of the door along with a drinking straw wrapper. There was a layer of dust covering the TV and TV cabinet. It wasn't just a small amount, but enough to make me wonder when the last time was that it had been dusted. When I pulled the ottoman out, there was trash on the floor under and around it and a layer of dust on top of the ottoman. Very disappointed in the cleanliness.

  • Stayed: March 2014, travelled on business
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Thank Bob55197
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KanaHotelGroup, Manager at Embassy Suites by Hilton Jackson - North/Ridgeland, responded to this reviewResponded 28 March 2014

We are shocked and dismayed to learn of your experience. This is certainly not representative of the level of service we strive to extend to our guests. I always utilize feedback like yours for staff training purposes. Please know your comments are taken very seriously and will be acted upon immediately.

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Reviewed 18 March 2014

This hotel is by far one of Embassy's finest locations. The hotel was easily accessible from the interstate, parking was plentiful, the staff was pleasant and accommodating and the rooms were exceptional. Our one room suite was spacious enough for two small children to move around and enjoy all of the amenities - down to the number of television channels. The dining facility was great - breakfast as well as the manager's reception. The hotel was clean and the room was comfortable.
I would love to commend Janie, supervisor of housekeeping, and Donna, housekeeping inspector for their pleasant exchange with me in the elevator. I was not hesitant to let them know that our stay was simply enjoyable.
Brittany, at the front desk, was a gem!
We will definitely return to this location in the future!

  • Stayed: March 2014, travelled with family
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1  Thank ieducate7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KanaHotelGroup, Manager at Embassy Suites by Hilton Jackson - North/Ridgeland, responded to this reviewResponded 19 March 2014

Thank you for saying our hotel the Embassy Suites Jackson-North/Ridgeland is one of Embassy's fines hotels. We appreciate your business and your great review. Hopefully we will be seeing you again soon!

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Reviewed 17 March 2014

The Kana Hotel Group is only out to make money from guests at the hotels they own in Ridgeland as they own 3 hotels next to each other. The unfortunate thing is they have taken a star hotel (The Embassy Suites ) down to the lowest level. It is obvious they do not visit these hotels as they do not have enough staff to do jobs well and can't compete with real hotels. These are Marriott and Hilton franchises and do not be fooled by a company trying to make money off names of chains!!!

Room Tip: Stay at another hotel!
  • Stayed: March 2014, travelled on business
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1  Thank TravelZar956
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KanaHotelGroup, Manager at Embassy Suites by Hilton Jackson - North/Ridgeland, responded to this reviewResponded 24 March 2014

I am very sorry we were not able to provide you with the quality of services you deserve. This is not typical of our hotel and staff, and we are sorry we let the ball drop. We are always looking for ways to improve our guest experience. Your satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay. Thank you again for your feedback and we hope you will consider giving us another chance.

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Reviewed 17 March 2014

This is a beautiful new hotel with interesting room layout and a modern twist. We thought it was worth every penny. Bathroom was huge with a door to the bedroom and the "front room". Rooms were clean and well maintained.

It is about 10 minutes off of I-20 but you wont be disappointed.

The neighborhood is new and we were told the hotel was less than 5 years old. It felt like it. Staff was kind and helpful even after our 1am arrival.

Breakfast was great! Little to no wait.

Wholeheartedly recommend this property. I was smiling ear to ear (even when paying the bill).

  • Stayed: March 2014, travelled with family
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Thank launiw2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KanaHotelGroup, Manager at Embassy Suites by Hilton Jackson - North/Ridgeland, responded to this reviewResponded 19 March 2014

We are delighted to know you had a wonderful time here and hope to see you again when travel plans permit ! Smilling ear to ear is the way we like to see our guests here at the Embassy Suites Jackson-North/Ridgeland! Thank you for such a great review.

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