My girlfriends and I stayed at this hotel on our way back to Texas after the World's Longest Yard Sale this summer. We pulled into Jackson in a terrible rainstorm and intended to stay downtown at a historic hotel. Downtown Jackson was like a war zone so we found the always dependable Embassy Suites. Checkin was easy and the front desk clerk sent us to a fabulous Italian restaurant not far away. Our room was great--no detail left lacking. We had a great breakfast the next morning and I was impressed that the hotel GM walked the dining room greeting guests and making sure everyone had what they needed. When we got to Dallas that night I discovered I had left my brand new charger in the room. We have all done that, but I took a chance and called the hotel to see if they could find it. Naturally, they could not and I was mad at myself for leaving a $50 charger behind. I called back a second time and spoke to the sweetest lady, Janie Collins, who is head of housekeeping. That incredible woman searched every cart, the room, everywhere she could think of and couldn't locate it. Most people would give up, but this lady continued the search for a week until she located the charger. She called this morning to let me know she was mailing it to me. I was so impressed! We would have stayed there again anyway, but when an employee gives service this outstanding, it deserves recognition. Kudos to the leadership and customer care at Embassy Suites Jackson, MS!!
- Official Description (provided by the hotel):
- The Embassy Suites Jackson-North/Ridgeland hotel is a modern all-suite hotel offering business and leisure travelers a comfortable environment for exploring Ridgeland and Jackson, MS. Conveniently located in the Township at Colony Park - just 20 minutes from Jackson-Evers International Airport. ... more less
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- Also Known As:
- Embassy Suites Jackson-North/Ridgeland Hotel Ridgeland
- Embassy Suites Ridgeland