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“The staff was nice but the place was filthy” 3 of 5 bubbles
Review of Embassy Suites by Hilton Jackson - North/Ridgeland

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Embassy Suites by Hilton Jackson - North/Ridgeland
Ranked #1 of 16 Hotels in Ridgeland
Certificate of Excellence
jonesboro
Level Contributor
163 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
“The staff was nice but the place was filthy”
3 of 5 bubbles Reviewed 27 January 2010

I used some hotel rewards to stay here. We were greeted warmly and check is was a breeze. The room was a little smaller than any other Embassy Suite I have stayed. The furnishings looked fairly new and inviting but upon closer inspection the room was really filthy. The hardwood floors in the living room had been moped with dirty water and our shoes stuck to the floor as we walked across them. You could see a very dirty film over the floor and for some reason lots of bare feet prints. I guess the cleaning crew worked barefoot. There was rust and mold in the shower and pubic hairs around the toilet and in the floor of the bathroom. The carpets in the hall, breakfast, restaurant area were also extremely filthy. There was hardly anyone at the hotel so I just didn't get it. We ate breakfast and the food was really good. However once again the carpets were literally full of grass and dirt. Just not appealing. I am recommending this hotel but with reservations about it's cleaniness.

  • Stayed January 2010, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank bnatigcomman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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671 reviews from our community

Traveller rating
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See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (51)
Date | Rating
  • English first
  • Portuguese first
  • Any
English first
Illinois
Level Contributor
64 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed 12 January 2010

Check in was slow, but everything else was well handled. Staff was very friendly and ready to serve. Rooms were very clean, and lobby was nice. Dining area was roomy, although service was slow, the people were friendly. Close to nearby mall.

  • Stayed November 2009, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Coachdolan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dallas
Level Contributor
110 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 bubbles Reviewed 2 January 2010

Stayed one night with my cousins! We usually stay in Jackson...but decided to stay by Renaissance this year! Room was amazing! Very modern! Close to everything! Although we do wish it was within walking distance of Renaissance...but that's ok! Breakast was pretty standard but ok! Will definitely stay here again!

  • Stayed June 2009, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank tracyMdallas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ponder, Texas
Level Contributor
127 reviews
114 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
5 of 5 bubbles Reviewed 26 October 2009

This is one of the new Embassy Suites properties that has the updated suites. Upon check-in the front desk staff couldn't have been more friendly in finding me a room since I showed up about an hour prior to check-in. After about a minute, I was on my way to my room. Once I got to my room I was greeted by a well appointed, fresh and new room complete with "hardwood" (laminate) flooring in the living area, a huge bathroom with a stand up shower and a very small bedroom. The small bedroom was the only drawback to this property, but since I only spend time in there to sleep I didn't really care. Nice new HD TV's were in the room along with your typical microwave and fridge. The Manager's Reception is excellent and probably the best I've ever experienced at an Embassy. The night I was present they offered beef skewers with rice, which is certainly a lot more than your typical chips and salsa that most properties offer at the Manager's Reception. I didn't get a chance to experience the breakfast as I had an early flight out, but I'm sure it would have been good. This property is in a great area with an outdoor mall just a couple blocks down the street. In the mall there is a PF Changs, Biaggis, and Ruths Chris steakhouse. Overall an excellent experience and I would return here the next time I'm in Jackson without hesitation.

  • Stayed October 2009, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank TXBusinessTraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Boulder, CO
Level Contributor
15 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed 22 October 2009

Situated across from the new Renaissance center, this Embassy Suites has everything at very reasonable rates. The property is sleek, modern and impressive. From the music under the portico to fountains and huge public spaces, it pushes the envelope for this category of hotel.

The rooms are modern and well designed (many with hardwood floors), but they are SMALL. The bedroom feels cramped and the sitting area not spacious, though the bathrooms are a decent size. Traveling alone, I didn't mind, but families and friends wanting to maximize the space may be in for a disappointment. The digital TV's are also small (32"), and the technology doesn't always work (some channels not working).

The BEST thing is the food and beverage service. The complimentary breakfast includes a huge hot buffet as well as omlette bar with some VERY friendly staff preparing custom orders...even when things are busy. Unlike Hyatt Place nearby, everything is included with the price of the room, making this a real value. There is also a full service bar as well as espresso bar and room service menu.

The staff is very friendly, but don't seem to offer a lot of service (I don't think it's their fault...I think it's the way they are trained). It often takes a while to get problems resolved...and a couple of times I had to ask twice.

The rates fluctuate, but are comparable with Hyatt Place for most dates. Overall, I wish the Embassy had Hyatt Place's big spacious rooms and big HiDef TV's....and wish Hyatt had a great food and beverage service. But, if you can't have it all, I have to choose Embassy Suites for a longer stay.

  • Stayed September 2009, travelled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank mimsw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Houston
Level Contributor
17 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 bubbles Reviewed 12 October 2009

Recently stayed for one night on a road trip to Memphis. This is a relatively new hotel. The rooms were clean and we liked that they had hardwood in the family area of the guest rooms. There was carpet in the guest bedroom. They sheets were new and crisp. The breakfast buffet was nice and they offer fresh made eggs in the morning.

The one down side is the customer service at the front desk. We stayed over on a Saturday night and had a couple of requests that went unanswered. The ESPN was not working in our room and we called the front desk for assistance. Kendrick was working the front desk and he said he would send someone to look into it. No one ever came and they never called to let us know what was happening. We wound up leaving the hotel to watch the game in a restaurant. We also called to ask if they had a floor fan for use in our room. He said he would check and send one up if they could find one. No one ever came and he never called us back to say the hotel did not have one we could use. Really not a problem but a bit better customer service could improve this hotel to great.

  • Stayed October 2009, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank coolstone
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tulsa, Oklahoma
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed 17 September 2009

We were looking for a hotel that actually has a separate bedroom. We were travelling with our young daughter and we like to be able to put her to sleep and then stay up later in the bedroom. The stock photos on the website don't show a door to the room but there actually is one. This worked out perfectly for us because the bathroom (which was very large) was accessible from both the living area and the bedroom allowing us to use the bathroom without disturbing the baby. The layout is somewhat different from your standar Embassy Suites but I liked the new design. Very modern decor and plenty of room. The living area floors were a laminate material and there was carpet in the bedroom. The two rooms were side by side instead of the standard Embassy where it's a long hallway. There were great windows in both the living area and bedroom. No problems with the HVAC and the room was very comfortable. The staff at check in were very friendly and helpful. The only problem we encountered was at the complimentary breakfast. There was one person working to make omelettes and manage the hot breakfast for everyone staying at the hotel. As you can imagine a lot of the items were gone and not being replinished. I actually felt sorry for the lady trying to keep up with everything. We waited about 20-25 minutes for our omelette. It was delicious and worth the wait but the fact that almost all breakfast items were completely gone was really unacceptable. If they can fix that problem I would give them the best rating possible.

  • Stayed September 2009, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank travelonthecheap
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Embassy Suites by Hilton Jackson - North/Ridgeland

Property: Embassy Suites by Hilton Jackson - North/Ridgeland
Address: 200 Township Place, Ridgeland, MS 39157
Phone Number:
Region: United States > Mississippi > Ridgeland
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 16 Hotels in Ridgeland
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Embassy Suites by Hilton Jackson - North/Ridgeland 3.5*
Number of rooms: 140
Official Description (provided by the hotel):
The Embassy Suites Jackson-North/Ridgeland hotel is a modern all-suite hotel offering business and leisure travelers a comfortable environment for exploring Ridgeland and Jackson, MS. Conveniently located in the Township at Colony Park - just 20 minutes from Jackson-Evers International Airport. ... more   less 
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Also Known As:
Embassy Suites Jackson-North/Ridgeland Hotel Ridgeland
Embassy Suites Ridgeland

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