We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Surprised by superior experience” 5 of 5 bubbles
Review of Hyatt Place Jackson/Ridgeland

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 3 more sites!
Hyatt Place Jackson/Ridgeland
Ranked #5 of 16 Hotels in Ridgeland
Boise, Idaho
Level Contributor
59 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“Surprised by superior experience”
5 of 5 bubbles Reviewed 2 February 2014 via mobile

We got a tour... Who gives hotel tours? The front desk wanted us to feel special and welcome. Then the room was great! No complaints - only praise! She also gave us discounts for local restaurants and showed us the 'locals' tricks for Jackson. Way above the average hotel typically run by low motivation service workers.

Stayed January 2014, travelled as a couple
Helpful?
Thank Brian T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review

376 reviews from our community

Traveller rating
    171
    104
    46
    26
    29
See reviews for
132
52
18
125
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (41)
Date | Rating
  • English first
  • Japanese first
  • Portuguese first
  • Any
English first
Chicago, Illinois
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 bubbles Reviewed 24 January 2014

I stayed at this hotel for one night and had to check out unexpectedly. I left my tablet and a couple of chargers behind and when I came back for them they were gone. I spoke the manager on duty and I was treated like a liar or a "crazy woman" who has just misplaced her belongings because it was not seen by any of their employees...
After a few days of requesting to to be contacted by the GM I finally had to call back myself. After several attempts I got connected with the GM whom, not to my surprise treated me just like his employees. I had to insist that my tablet was there and accuse one of his employees before he finally said that he would investigate. Long story short, they mailed me back my tablet after the employee returned it, but I have not even received as much as an apology from the GM or anyone else on staff for that matter. Very poor customer service to say in the least!

Room Tip: Keep your belonging on you at all times!
See more room tips
  • Stayed January 2014, travelled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
3 Thank Lovie2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jack W, General Manager at Hyatt Place Jackson/Ridgeland, responded to this review, 28 January 2014
Dear Lovie2014 -

Thank you for taking the time to write a review of our hotel on TripAdvisor. As with my telephone calls and follow up emails, please let me reiterate again that I am deeply sorry for the circumstances surrounding your tablet. I want to assure you that the team member involved is no longer associated with our hotel. We have prided ourselves on safe and guest friendly accommodations, and this one person did not meet that protocol. I am very happy that we were able to return your belongings to you and again, I am very sorry that this occurred in the first place.

Warm Regards,

Jack Warner
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toluca, Mexico
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed 2 January 2014

I had stayed at Hyatt Place several times during the past years. I really like the spacious rooms and comfy beds. Breakfast is also very nice, with different options over the days. Front Desk staff is always friendly, even when I checked in very late one night after a delayed flight. The hotel is conveniently located near shopping area.
On the downside, during my last visit, the bathroom didn’t look very clean. It seems like it was no cleaned in a daily basis, but nothing too gross to complain about.
Definitively, I recommend this hotel.

  • Stayed November 2013, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Gerardo O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jackson, Mississippi, United States
Level Contributor
16 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 26 December 2013 via mobile

My girls and some of their friends recently stayed her for a girls weekend getaway. We absolutely loved the spacious rooms and also how convenient the hotel is for shopping. This will be our choice for our next girls getaway

Stayed December 2013, travelled with friends
Helpful?
Thank Emily B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New Orleans, Louisiana
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 bubbles Reviewed 11 December 2013

I have been a loyal Hyatt member for years and traveled quite extensively but must say this place was awful to put it nicely. Rude staff, room wasn't clean when we checked in at 5pm and had to be moved to another room. Breakfast was empty 20 minutes before closing. We stood at the front desk to ask about a question about a particular restaurant and waited for 10 minutes with no one there...we finally left. I am beyond disappointed and would NOT recommend anyone staying at this place. Oh, and we also asked for an iron that was not in our closet and never received one during our 2 day stay. The next time I come to Jackson, I will stay with Hilton.

Room Tip: I would recommend anywhere but the Hyatt Place in Ridgeland, MS
See more room tips
  • Stayed November 2013, travelled with family
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank Hope B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oxford, MS
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 4 December 2013

Quick trip to Jackson and stayed at the Hyatt Place. Very nice room. Good staff. Great TV. I really like the Hyatt Place line and this one proved to be excellent. Very close to upscale shopping area. Breakfast was very nice with some unexpected food offerings in a cheerful room.

  • Stayed November 2013, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Stan W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New Orleans
Level Contributor
69 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
1 of 5 bubbles Reviewed 21 November 2013

I booked a room with this hotel (prepaid) and arrived at around 8:00 p.m. A man checked in right before me, but when I approached to check in, the assistant GM told me that the hotel would be paying for my room. I was confused when she handed me a letter, but soon realized that they did not have a room for me and were sending me to another hotel - but she didn't explicitly state that until I asked her outright. She told me that she was going to have the third-party site where I booked/paid for my room refund me, and that she would "make things right."

Quite frankly, I was frustrated. No one let me know ahead of time that this was happening, so I schlepped into the hotel with my bags and everything only to be turned away. So I took the printed directions she gave me for the different hotel and tried to get over it. However, the directions that she gave me led me to a random residential intersection three miles away from where the actual replacement hotel was. So there I was, driving around in the dark in an unfamiliar place, having been led there by the hotel's assistant GM.

Finally, I stopped to figure out where this replacement hotel actually was, made it to the replacement hotel, and called the Hyatt to let them know what had happened. Not only did the assistant GM not answer my call or return my voicemail, she has also not responded to an email follow up I sent and my credit card has not been refunded.

I would obviously never return to this specific hotel -- the service I received was terrible.

  • Stayed November 2013, travelled on business
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank corklevy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Also consider these accommodations in or near Ridgeland
0.4 mi away
Embassy Suites by Hilton Jackson - North/Ridgeland
0.4 mi away
SpringHill Suites Jackson Ridgeland/The Township at Colony Park
0.3 mi away
Home2 Suites by Hilton Jackson/Ridgeland
Show Prices
Show Prices
Show Prices
0.5 mi away
TownePlace Suites Jackson Ridgeland/The Township at Colony Park
2.5 mi away
Drury Inn & Suites Jackson Ridgeland
2.5 mi away
Hilton Garden Inn Jackson/Madison
Show Prices
Show Prices
Show Prices

Been to Hyatt Place Jackson/Ridgeland? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hyatt Place Jackson/Ridgeland

Property: Hyatt Place Jackson/Ridgeland
Address: 1016 Highland Colony Pkwy, Ridgeland, MS 39157-8719
Phone Number:
Region: United States > Mississippi > Ridgeland
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 16 Hotels in Ridgeland
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Hyatt Place Jackson/Ridgeland 3*
Number of rooms: 126
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hyatt Hotels Corporation, Expedia, Agoda, Hotels.com, Odigeo and Travel Republic (UK) so you can book your Hyatt Place Jackson/Ridgeland reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hyatt Place Jackson/Ridgeland Hotel Ridgeland
Hyatt Place Ridgeland

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing