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“Very nice and comfortable” 4 of 5 bubbles
Review of Homewood Suites by Hilton Jackson Ridgeland

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Homewood Suites by Hilton Jackson Ridgeland
Ranked #6 of 16 Hotels in Ridgeland
Certificate of Excellence
Batesville, Arkansas
Level Contributor
3 reviews
3 hotel reviews
“Very nice and comfortable”
4 of 5 bubbles Reviewed 28 March 2014

This was a very nice place to stay. The suite was quiet, the beds were comfortable (even the sofa-bed!), and there was a nice assortment of hot foods, sweet rolls, fruit, and yogurt for breakfast. This inn provides real dishes and real glasses for milk and juice in the breakfast. Be careful of the plates and glasses, and make sure that they have been rinsed thoroughly. I got some milk in a glass that was not dry and still had some sanitizer or something in it - not very pleasant! Other than that one thing, however, everything was great!

  • Stayed March 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank paulbU6929ES
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VictoriaHopkins853, Manager at Homewood Suites by Hilton Jackson Ridgeland, responded to this review, 14 April 2014
Thank you so much for your feedback!!! We are so happy you enjoyed our complimentary breakfast!!! We will definitely take into consideration the issue with the drinking glasses!!! We look forward to welcoming you back home whenever you are in the area!!!



Homewood Suites Staff
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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352 reviews from our community

Traveller rating
    169
    87
    48
    33
    15
See reviews for
138
49
16
116
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (25)
Date | Rating
  • English first
  • Japanese first
  • Any
English first
memphis,tn
Level Contributor
78 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
3 of 5 bubbles Reviewed 20 March 2014

Upon arrival everything was fine, hotel was clean and welcoming. Went to the room to rest before reception and before going downstairs my foot was stuck by what appeared to be a nail sticking up from out of the carpet. Upon further inspection it was the carpet coming loose at the seams and the nails were exposed. After I was stuck in the foot, my daughter also complained about being stuck in the foot by a sharp object. We had to lay a towel over the seam of the carpet to avoid being stuck in the foot by carpet coming loose by the seams for the remainder of our stay.

The pool was in no condition to swim in, it was rather dirty. Seemed as if it had not been cleaned. We settled on a different location to swim.

The lady that handled the reception at night and the breakfast in the morning was rude on both occasions. Her Customer Service skills left a lot to be desired. She would not let me get breakfast after breakfast was closed but still out as available. She rather waist the food than let me get the breakfast. The night before she had a bad attitude about what time dinner started.

I asked the front desk attendant if there was another hotel that had a inside pool that we could take the kids to since it had began raining and if was Spring Break and all the kids really wanted to do was swim.The hotel front desk clerk ( a man) was accommodating. He found a nearby "sister" hotel that was accommodating to us that had a inside pool. He called around and found the hotel for us. Came and found us to give us the good news. That was excellent customer service in my eyes despite his colleague that was over the reception and breakfast.

Room Tip: We were upgraded to the 2 bedroom suite which was nice because the kids were across the way from the...
See more room tips
  • Stayed March 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank pagesinadiary
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VictoriaHopkins853, Manager at Homewood Suites by Hilton Jackson Ridgeland, responded to this review, 14 April 2014
As stated in the last comment from you ...thank you for your feedback of your recent stay with us. I understand you were dissappointed with the level of service provided by our breakfast/dinner attendant and we truly apologize for this experience. We work hard to ensure the satisfaction of our guests and apologize that we were unable to meet that expectation. I am working with our complimentary food and beverage staff to prevent this from happening in the future. I hope that if you travels bring you back to the area that you will consider staying with us again!


Homewood Suites Staff
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
memphis, United States
2 reviews
3 of 5 bubbles Reviewed 20 March 2014

The lady that handled the reception at night and the breakfast in the morning was rude on both occasions. Her Customer Service skills left a lot to be desired. She would not let me get breakfast after breakfast was closed but still out as available. She rather waist the food than let me get breakfast. The night before she had a bad attitude about what time dinner started. The hotel front desk clerk ( a man) was accommodating. It was raining outside and we could not swim, he found a nearby "sister" hotel that were accommodating to us that had a inside pool. He called around a found the hotel for us. That was excellent customer service in my eyes despite his colleague that was over the reception and breakfast.

  • Stayed March 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Steven J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VictoriaHopkins853, Manager at Homewood Suites by Hilton Jackson Ridgeland, responded to this review, 14 April 2014
Thank you for your feedback of your recent stay with us. I understand you were
dissappointed with the level of service provided by our breakfast/dinner attendant and we truly apologize for this experience. We work hard to ensure the satisfaction of our guests and apologize that we were unable to meet that expectation. I am working with our complimentary food and beverage staff to prevent this from happening in the future. I hope that if you travels bring you back to the area that you will consider staying with us again.


Kind Regards,

Victoria Hopkins
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mississippi
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 18 March 2014

I was very pleased with this hotel for a family trip. The room was a 2 bedroom suite and had all the conveniences of home, including a kitchen! Loved it! The location was great and the floor that we were on was quiet and we encountered no disturbances. The only problem I would say we had was the bathroom door scrubbed the floor when closing it. Otherwise, excellent!

  • Stayed March 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Cathy D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VictoriaHopkins853, Manager at Homewood Suites by Hilton Jackson Ridgeland, responded to this review, 14 April 2014
Thank you for your wonderful feedback!!! I am so glad you felt at home!!! We look forward to welcoming you home again soon!!!


Kind Regards
Victoria Hopkins
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Atlanta, United States
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 18 March 2014

Just off I-55 but back off the main road so it is quiet. The breakfast room is airy and spacious. Sofa bed is more comfortable than most beds of that ilk. Beds in bedroom extremely comfortable. Staff is accommodating and pleasant.

  • Stayed March 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Joy C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VictoriaHopkins853, Manager at Homewood Suites by Hilton Jackson Ridgeland, responded to this review, 20 March 2014
Thank you for your wonderful feedback!!! I am so glad you felt at home!!! We look forward to welcoming you home soon!!!


Victoria Hopkins
Sales Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mansfield, United States
1 review
4 of 5 bubbles Reviewed 11 March 2014

This hotel is great if you have kids or a long business trip. The suite is fully furnished and the kitchen has all you need to make meals. The front desk was helpful and made the stay pleasurable. The hotel is close to the Highway with easy access to the airport. There are several restaurants close by and shopping.

  • Stayed March 2014, travelled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Deborah C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VictoriaHopkins853, Manager at Homewood Suites by Hilton Jackson Ridgeland, responded to this review, 20 March 2014
Thanks for your feedback of our wonderful hotel! I am glad you felt at home. We can’t wait to welcome you home again soon!


Victoria Hopkins
Sales Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ocean Springs, United States
1 review
5 of 5 bubbles Reviewed 9 March 2014

I have stayed here many times for business trips. Always feels quite cozy. My only complaint is that I asked for a Queen or King bed but instead got two Twin beds. I tried to ask for a room change but there were no other single-bed rooms available.

  • Stayed February 2014, travelled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Benjamin H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VictoriaHopkins853, Manager at Homewood Suites by Hilton Jackson Ridgeland, responded to this review, 20 March 2014
Thank you for your feedback!!! We are sorry we were not able to provide you with your specific room type. It is our goal at Homewood Suites to make you feel at home and provide excellent service and guest satisfaction. We hope that if travel brings you back to the area you will choose to stay with us again.



Victoria Hopkins
Sales Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Homewood Suites by Hilton Jackson Ridgeland

Property: Homewood Suites by Hilton Jackson Ridgeland
Address: 853 Centre Street, Ridgeland, MS 39157
Phone Number:
Region: United States > Mississippi > Ridgeland
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #6 of 16 Hotels in Ridgeland
Price Range (Based on Average Rates): £
Hotel Class:3 star — Homewood Suites by Hilton Jackson Ridgeland 3*
Number of rooms: 91
Reservation Options:
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Also Known As:
Homewood Suites By Hilton Jackson Ridgeland Hotel Ridgeland
Homewood Ridgeland
Homewood Suites Ridgeland
Hilton Ridgeland
Ridgeland Hilton
Ridgeland Homewood Suites

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