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“Definitely will go back!”

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Homewood Suites by Hilton Jackson Ridgeland
Ranked #6 of 16 Hotels in Ridgeland
Mississippi
Level 3 Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Definitely will go back!”
Reviewed 25 February 2009

I stayed at this hotel only because someone had some extra Hilton honors points they weren't using, so I cashed in on them. I was 100% pleased with the entire stay. The rooms were cozy, accomodating, and had very comfortable beds and pillows. The room had two flat screen TVs which were very nice. The staff was great and helped out a lot. The biggest compliment I have for this hotel is that the breakfast was amazing. High quality meals every morning were served, as well as a free dinner at night. Another great plus about this hotel is that it's convenient to everything on County Line Road in Ridgeland (north Jackson), but it is on a side road, so it is not directly affected by the traffic. This was a great stay, and I look forward to going back.

  • Stayed February 2009, travelled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank dtses
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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396 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (26)
Date | Rating
  • English first
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  • Any
English first
ALABAMA
Level 4 Contributor
46 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 27 September 2008

Friendly hotel staff made my stay a better experience in what was otherwise an average hotel with a quality price tag.

Hotel exterior is fresher than interior. Hot, full breakfast is of average quality. Manager’s light evening meal was hot and free. Room carpets and walls needed cleaning. Pool was cloudy. Bed was surprisingly comfortable! Two flat panel TVs in each suite. Kitchen has stove, micro, and full size fridge. Maid staff was the same as you’d find anywhere.

  • Stayed September 2008
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank JAMESD843
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jackson, Mississippi
Level 4 Contributor
26 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 11 June 2008

We stayed at this property twice in two weeks time. We travel to Jackson frequently and hoped that it would provide the basic amenities we needed for our stay, a clean room, convenient location and basic meeting room facilities.

Unfortunately, the property struck out on both occasions. It has been recently updated, but that is just a facade. Underneath its newish exterior, the hotel is dirty, not focused on customer service and all amenities, including the breakfast and evening food service are sub-par.

The first stay was one night. I arrived late and my room has food crusted on the sheets and the non-smoking room emitted a stale smoke odor, from the pillows to the towles, i felt drenched in a smoky smell. It was very late and I was very tired and I put the towels over the sheets and closed my eyes! The next day, I informd them of the problems and to their credit, they honored their 100% satisfaction guarantee and comped the room.

Upon our arrival the second time ( we had to stay because the reservations ahd been made and a meeting was already planned at th faciltiy), I reminded them of the problems we encountered last time. The room was not ready until 4:30 and it again reeked of stale smoke. The odor permeated the linens, the towels and it was hard to sleep in the stench.

The refrigerator in the room made a loud clanking noise every thirty minutes or so and the phones in the room did not work, so it was impossible to call the fron t desk to inform them of the problems.

I went to the front desk, stood for about 10 minutes before anyone came from the back, and while we were promised a new room later in the day, the 100% satisfaction guarantee was not honored.

I am disappointed by the cleanliness, the service, the amenities and the housekeeping of the hotel.

Stay next door at the residence inn - it is not perfect, but it is newer or the staybridge.

I had such high hopes for this property. It is too bad that basic service issues were not addressed.

  • Liked — nothing
  • Disliked — The poor customer service, lack of cleanliness, recurring odor
  • Stayed May 2008, travelled on business
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank eam66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Austin,Teaxs
Level 2 Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
Reviewed 10 July 2006

We have stayed at this 10 year old property several times with the last stay being 5 years ago. It was among Hiltons best at that time because of its hidden location and attentive staff. Well that has all changed! The staff does not appear to be quality minded, the maid staff is rude, gossipy and lazy. On the 4th of July all guest were told by the attending maid that their rooms would not be cleaned that day but you would receive clean towels and trash pick up so that they could be allowed to leave at noon. You were asked to sign a waiver agreeing to this lower level of service ( I did not sign but did call front desk for an explanation ). They agreed to clean my room but when the maid arrived she was visibly upset ,very rude and unprofessional ( dirty looks, slamming things around etc.) To make sure that I was not being unresonable, I called the Homewood Suites 800# and explained what was going on and they had never heard of not cleaning the rooms for current and arriving guest. I also called the local Hilton Gardens to inquire about their holiday cleaning policies and the front desk clerk cleary stated that they clean 365 days a year.
The properties exterior is fine with exception of the pool/patio area, it needs to be powerwashed. The commen areas are worn and not very clean, the AM/PM meals are below average and staff is unattentive. This local is okay if dont have average expectations and just want a bed and free meals. We moved to the Hilton Gardens that same day. The difference was like night and day. Homewood suites has grown at an alarming pace and this property appears to have been forgotten!

  • Stayed July 2006
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank ilikeitclean
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A TripAdvisor Member
Reviewed 31 March 2006

I had to stay here for three weeks while relocating to the area. I had the room cleaned one time. The rest of the time, housekeeping stopped by and asked if I needed anything, but acting like they would not clean the room if I was there. I have a small child and cannot rearrange his nap time schedule for housekeeping. The rooms are old, in disrepair, and they smell really bad. The one positive thing is the staff here is friendly. The free food is a perk, however you get what you pay for. If you are planning on staying in the area and have small children, I would not reccommend this hotel. There are very limited tv channels, and the satellite goes out if it starts to rain. For an extended stay, take your money else where.

  • Stayed March 2006, travelled on business
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A TripAdvisor Member
Reviewed 13 November 2005

Stayed here last night. Check-in was very efficient and friendly, the suite was clean and well appointed, check-out was very quick and painless. A great feature of the property is even after the "breakfast" and "Manager's Reception" hours there are bowls of fruit throughout the lobby and dining area for guests to enjoy.

The only downside was the shower/tub. It was a bit molded and needed caulking.

  • Stayed November 2005, travelled on business
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Virginia Beach, VA
Level 5 Contributor
38 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 236 helpful votes
Reviewed 31 August 2004

Family of 4 stayed here in July, 2004 as part of a cross-country trip. The location is a little off the beaten path, sort of in a light industrial/office park setting, but not hard to get to. There are all kinds of stores and restaurants in close proximity. Everything about the hotel felt new and clean. We loved the live birds in the enclosure in the lobby! Our 2-queen suite was very spacious and comfortable - with two separate rooms. The breakfast area is very spacious and had a wide selection of offerings, including scrambled eggs and sausage and make-your-own waffles. Our stay was on a Sunday evening, and we had the large outdoor pool to ourselves. The suite included a full kitchen, complete with dishwasher and all necessary dishes and utensils (not to mention complimentary mirowave popcorn). Our in-room, high speed Internet set-up was missing a modem and a phone line, but after a call to the front desk, a technician showed up in 20 minutes and supplied all the missing parts - on a Sunday evening! If you stay here, you may notice that the parking lot is full of late-model Nissans. The desk clerk explained that a Nissan plant is nearby and many visiting executives stay here, some for long-term stays. I can see why, since this hotel offers all the comforts of home. Embassy Suites used to be my favorite hotel, but based on this stay and another in Sioux Falls, SD later in our trip, I think Homewood Suites is my new favorite.

Helpful?
6 Thank vabeachlady
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Homewood Suites by Hilton Jackson Ridgeland

Property: Homewood Suites by Hilton Jackson Ridgeland
Address: 853 Centre St, Ridgeland, MS 39157-4502
Phone Number:
Region: United States > Mississippi > Ridgeland
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #6 of 16 Hotels in Ridgeland
Price Range (Based on Average Rates): £
Hotel Class:3 star — Homewood Suites by Hilton Jackson Ridgeland 3*
Number of rooms: 91
Reservation Options:
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Also Known As:
Homewood Suites By Hilton Jackson Ridgeland Hotel Ridgeland
Homewood Ridgeland
Homewood Suites Ridgeland
Hilton Ridgeland
Ridgeland Hilton
Ridgeland Homewood Suites

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