I booked this hotel to attend a dog show in Southaven, booking it on Bookin.com So on my way of a 7 hour drive I get a call from the hotel that says they don't have the room I booked because I didn't book it directly with them. If I had called them directly they would hold the room I booked but because I did it online they didn't have to save it. Then I get there and they tell me if I had called directly the dog show rate would have been less, so I said you are going to honor that right? They did not. Poor customer service on their part. My husband wanted coffee one morning and finally gave up after 15 minutes of waiting while the girl told him I will get to it when I get to it, again poor customer service. The breakfast was soso, the beds were hard, the room was hot. Not somewhere I will ever return. The walls are also paper thin.
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- Also Known As:
- Magnolia Hotel Southaven