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“good grief, no way to run a restaurant”
Review of IHOP

IHOP
Ranked #112 of 149 Restaurants in Southaven
Cuisines: Diner
Dining options: After-hours
Restaurant details
Dining options: After-hours
Reviewed 30 May 2014

Usualy when you go to IHOP it's a nice experience. This was awful. We arrived at about 8:30 and thrrecwas no hostess. We waited and waited. No one ever cam to seat us. I even called the place thinking I could tell them there were peo pl e waiting but no one answered. We finally left after 10 minutes. Some one neds to get a handle on this place.

    • Service
Thank kberry5654
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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63 - 67 of 86 reviews

Reviewed 28 May 2014

Entered restaurant around 8:30 pm with only a few tables occupied. Waited at check-in desk with another group of people for about 10 minutes and no one came or even acknowledged we were there. Left and went to Crackerbarrel for breakfast food.

Thank glendamak
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 October 2013

ate here for dinner, husband ordered a breakfast type meal food and service was good but they allowed smoking inside, did not like that!

    • Value
    • Atmosphere
    • Service
    • Food
Thank DEBORAH R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 May 2013

Worse service experience ever - 45 minute wait to be served ice-cream!!

We arrived about 4pm (Wednesday) and the restaurant was less than 15% full - perhaps that should have been a warning.

We were seated quickly but the waitress then took a very long time to serve us, after promising to be "right back".

After only 1 minute of receiving the menus another waitress was at our table trying to take orders - when we explained we would need just a few minutes she got pushy about us ordering drinks immediately.

We then had to wait another 10 minutes before the waitress returned, despite there being virtually no other customers! The waitress had no idea about the menu and was unable to answer any questions. In the end we ordered an iced coffee, a fruit crepe, a cheesecake desert and a sundae.

It took 40 minutes for the first 3 dishes to arrive and another 5 minutes for the sundae. Yes, that's right, 45 minutes to be served ice-cream in an almost empty restaurant!!

There was no apology or offer of resolve the situation from either the waitstaff or the managers for the ridiculous delays or the horrible service we received. The manager we saw in the store earlier had (conveniently) disappeared when we paid and left!

IHOP = International House of POOR!

We will never visit IHOP again.

    • Value
    • Atmosphere
    • Service
    • Food
Thank Amanda G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 May 2013

We should have walked out of this place the first time we stepped in. But I have family that works for the corporate chain, and try to support it when ever I can.

The smoke wafted out the door upon entry, and it was worth waiting for a non-smoking seat. Well, it was right near the smoking area. They obviously don't have this vented correctly.

The service was friendly, polite, and very apologetic for our experience. We waited almost 1:15 minutes for food after ordering. Orders came out randomly, with people that were just seated getting served.

Management was apologetic, and did comp a good portion of our meal. They even gave us gift cards to come back. I handed those to people waiting to be seated.

This place needs new management, and 100% separate the smoking from non-smoking areas.

    • Value
    • Atmosphere
    • Service
    • Food
Thank DeepBlueDives
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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