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“Work trip to Southaven”

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Hilton Garden Inn Memphis Southaven
Ranked #2 of 17 Hotels in Southaven
Certificate of Excellence
Reviewed 21 July 2014

This was my first stay at this hotel. The facility was well-kept and very neat. Room was quiet. Staff was friendly and helpful. Great shopping location with a good variety of restaurants! Taxes are lower than TN

  • Stayed: July 2014, travelled on business
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Review collected in partnership with Hilton Garden Inn
Thank Jacqueline G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Katherine C, Director of Sales at Hilton Garden Inn Memphis Southaven, responded to this reviewResponded 24 July 2014

Interesting that you would mention the taxes in MS. Most of the taxes in MS are cheaper than in TN. Folks come over the state line all the time to shop with our community as the taxes are lower here than in TN but the Occupancy taxes are a little higher. We try to assure the Hospitality and Service will out weigh the tax differences. Thanks for your input.

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398 - 404 of 571 reviews

Reviewed 20 July 2014

We booked a room at this hotel after a fiasco with the nearby Comfort Suites (see that review for more info) and were very pleased with it.

Upon arrival the front desk staff was very helpful and efficient making check in a breeze. The lobby area was nice and modern. Our room (230) was very clean, comfortable and quiet. We booked the B&B option for $10 more and found the normal price for breakfast in the lobby to be $9.95 each for adults and $4.95 for children.

We arrived to late to explore the area more but did see a pretty large mall with department stores including JC Penny's immediately next door.

Would definitely stay here again.

Room Tip: Book the B&B option to save a few dollars on the made to order breakfast.
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  • Stayed: July 2014, travelled with family
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Thank Gottagocit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Katherine C, Director of Sales at Hilton Garden Inn Memphis Southaven, responded to this reviewResponded 24 July 2014

We appreciate your review comments. Thank you for sharing your experience. If you are in our area again we hope you will come back to see us.

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Reviewed 1 July 2014

This property was great, both the facility and the folks keeping it.

This was a work trip. Most of the work was done in the room, via computer. The room was quiet, only the slightest traffic noise in the far background. Far enough away to be a pleasant hum every now and then, not at all annoying. Never heard other guests, substantial walls, doors.

A huge plus was the way the pool / spa area is kept. Open very early, 5 AM, till late, 10 or 11 PM. Huge piles of excellent towels. Never did require the room be made up, as I had plenty of towels and valued my peace and quiet.

Breakfast hours excellent. Start 6 AM. Love that, as I came to work, worked all night, etc. They even let me eat once at 6am, then again at 11 am on the same ticket. Breakfast is $6 or $10, depending on if you place a hot food order for the chef.

Nice sized room, substantial and functional desk. Four ac power and two usb outlets on desk. 1 Mb/s network. Should have used my own phone net, 8 Mb/s, but got by ok. AC outlets by each side of bed, too.

Liked K-cup machine in room for coffee, Again, modern.

Fine hotel.

Room Tip: Ground floor was fine, even across from laundry was fine. Good staff.
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  • Stayed: July 2014, travelled on business
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1  Thank PeterNMI
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Katherine C, Director of Sales at Hilton Garden Inn Memphis Southaven, responded to this reviewResponded 24 July 2014

Thank you for your nice review. W seldom get comments on our pool area. I am glad to see this area addressed. It is also nice to see the noise level addressed for other guest who might be interested in that.

It is our pleasure to offer our guest great service. Thanks again.

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Reviewed 30 June 2014

Truly outstanding facility full of professional people - a traveler could not ask for more! I enjoyed the restaurant, bar and fitness center. The newspapers arrive early and are very convenient. True southern hospitality here!

  • Stayed: June 2014, travelled on business
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Review collected in partnership with Hilton Garden Inn
Thank Leslie T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Katherine C, Director of Sales at Hilton Garden Inn Memphis Southaven, responded to this reviewResponded 24 July 2014

Thank you so much for your kind words. I hope they will encourage others to give us the opportunity to host them also. We look forward to seeing you here again.

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Reviewed 24 June 2014

My husband and I stayed 3 nights while we were in North Mississippi for a BBQ Competition. The room was great, staff was top notch and the breakfast was fabulous! We will be back to stay here next year!

  • Stayed: June 2014, travelled as a couple
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Review collected in partnership with Hilton Garden Inn
1  Thank Suzanne B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Katherine C, Director of Sales at Hilton Garden Inn Memphis Southaven, responded to this reviewResponded 26 June 2014

I am so glad you found us. It was very nice to hear your feedback. We look forward to the Memphis in May BBQ contest every year. But there are several other cook-off contest in our area also. Please check them out and stay with us for all of them. See ya soon!

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Reviewed 16 June 2014

This could be a top notch HGI, but with no leadership and guidance the workers were doing whatever they wanted. The business center computers were not working and the front desk staff didn't have a clue. The kitchen supervisor seemed to be running the hotel, cooking, serving, and bartending. How could a Hilton hotel operate like that. I was there for five nights and after the first night discovered they had only programmed the keys for one night. Seating the bar area and at 9 pm, all of the lights were turned up full power and the bartender closed up the bar. When I asked the front desk what was going on, the reply was "they turn up the lights to vaccum the lobby", you would think they would wait until the posted closing times to close and begin their clean up.

  • Stayed: April 2014, travelled on business
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Thank GM79707
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Katherine C, Director of Sales at Hilton Garden Inn Memphis Southaven, responded to this reviewResponded 26 June 2014

I am so sorry that your experience was not what you expected. Occasionally we seem to just have one of those days. Our managers are cross trained in different departments so that the ball doesnt drop if we have an employee call in sick and we cant get the shift covered.
Please forgive us for the rough spot. This is not a normal guest experience as you can see from the other reviews.

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Reviewed 7 June 2014

The rooms are clean but small. Quiet. For the money, the hotel should offer a complimentary breakfast, but instead charges ten dollars a head. Appreciate the free wifi. Average to poor for price of the room

  • Stayed: June 2014, travelled with family
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Review collected in partnership with Hilton Garden Inn
Thank Peter C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Katherine C, Director of Sales at Hilton Garden Inn Memphis Southaven, responded to this reviewResponded 10 June 2014

Our property offers a full service restaurant with a full staff as a Standard to the Hilton Garden Inn Brand of hotels. The food is excellent and compriable to the best restaurants in the area but is so convenient for the guest. Our goal is to provide an excellent dining experience without asking our guest to go out to have a great meal or dining experience. I am sorry if you did not realize that and hope hope we can make this up to you in the future.

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Additional Information about Hilton Garden Inn Memphis Southaven

Address: 6671 Towne Center Loop, Southaven, MS 38671-8101
Phone Number:
Region: United States > Mississippi > Southaven
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in Southaven
#3 Family Hotel in Southaven
#4 Romantic Hotel in Southaven
Price Range: £83 - £144 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Memphis Southaven 3*
Number of rooms: 117
Reservation Options:
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Also Known As:
Hilton Garden Inn Memphis Southaven Hotel Southaven
Hilton Garden Inn Southaven
Hilton Southaven
Southaven Hilton

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