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“Very good experience” 4 of 5 bubbles
Review of Hilton Garden Inn Memphis Southaven

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Hilton Garden Inn Memphis Southaven
Ranked #2 of 16 Hotels in Southaven
Jackson, Mississippi
Level Contributor
57 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
“Very good experience”
4 of 5 bubbles Reviewed 23 July 2014

Nice hotel with spacious lobby area. Very pleasant staff at check-in and honored all requests. Recommend asking for room away from interstate as it can be noisy. Had drinks at the bar and they were excellent with great staff working there. Breakfast was a little confusing as there was no indication that you needed to be seated and order from the waitress, but we were quickly told that we needed to be seated once we started to serve ourselves from the cold foods area. Would help if they either had someone stationed to greet and seat you, or at least a sign letting you know to be seated first. Menu was a little odd as it was handwritten on paper that was in a plastic sleeve. I would think that for the prices charged for the breakfast that they could at least have a typed menu. No prices on the menu either, so we had to ask the waitress about price for the breakfast. Once you order your hot foods, then it is still self serve for cold foods and drinks. But the food was very good - well prepared and fresh. Overall, it's a good choice for the area with pricing comparable to other hotels in the area.

Room Tip: Ask for a room away from interstate side of the hotel
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  • Stayed July 2014, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
Thank Travlalot1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Katherine C, Director of Sales at Hilton Garden Inn Memphis Southaven, responded to this review, 24 July 2014
We are always glad to hear input that gives us opportunity for improvement. Your points on the restaurant are noted. We normally have a Hostess and greeter. I'm not sure what happened on that particular day. She may have been absent due to illness.
We are in the process of having new menus printed with changes from the old menu. This is truely an awkard situation that we are not normally faced with. Please forgive us for the inconvience and confussion you experienced. We hope to have this corrected very soon for our future guest.
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481 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (32)
Date | Rating
  • English first
  • German first
  • Italian first
  • Norwegian first
  • Portuguese first
  • Spanish first
  • Any
English first
Southhaven Mississippi, United States
1 review
2 of 5 bubbles Reviewed 21 July 2014

The hotel was clean, the food was good but the cleaning staff was poor. They just couldn't be bothered to help with simple requests. I left some articles of clothing behind and I asked that they retrieve them from the room and keep them for a few days until I could return for them. They claimed the clothes weren't in the room but I know they were.

  • Stayed July 2014, travelled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Clifford B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Katherine C, Director of Sales at Hilton Garden Inn Memphis Southaven, responded to this review, 24 July 2014
You must have posted this prior to us finding and returning your items along with the gift card to offset the experience. Sometimes it just takes us a moment to locate items Housekeeping turns into the lost and found. Please know that we have a very strict policy of returning all lost items.
I am very glad to see that you were happy with the cleanliness of the rooms and the food quality and hope that the resolve of the lost items is satisfactory to you.
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Clarksville,tn, United States
1 review
4 of 5 bubbles Reviewed 21 July 2014

This was my first stay at this hotel. The facility was well-kept and very neat. Room was quiet. Staff was friendly and helpful. Great shopping location with a good variety of restaurants! Taxes are lower than TN

  • Stayed July 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Jacqueline G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Katherine C, Director of Sales at Hilton Garden Inn Memphis Southaven, responded to this review, 24 July 2014
Interesting that you would mention the taxes in MS. Most of the taxes in MS are cheaper than in TN. Folks come over the state line all the time to shop with our community as the taxes are lower here than in TN but the Occupancy taxes are a little higher. We try to assure the Hospitality and Service will out weigh the tax differences. Thanks for your input.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Knoxville, Tennessee
Level Contributor
56 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
5 of 5 bubbles Reviewed 20 July 2014

We booked a room at this hotel after a fiasco with the nearby Comfort Suites (see that review for more info) and were very pleased with it.

Upon arrival the front desk staff was very helpful and efficient making check in a breeze. The lobby area was nice and modern. Our room (230) was very clean, comfortable and quiet. We booked the B&B option for $10 more and found the normal price for breakfast in the lobby to be $9.95 each for adults and $4.95 for children.

We arrived to late to explore the area more but did see a pretty large mall with department stores including JC Penny's immediately next door.

Would definitely stay here again.

Room Tip: Book the B&B option to save a few dollars on the made to order breakfast.
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  • Stayed July 2014, travelled with family
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
Thank Gottagocit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Katherine C, Director of Sales at Hilton Garden Inn Memphis Southaven, responded to this review, 24 July 2014
We appreciate your review comments. Thank you for sharing your experience. If you are in our area again we hope you will come back to see us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Washington, DC
Level Contributor
126 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
5 of 5 bubbles Reviewed 1 July 2014

This property was great, both the facility and the folks keeping it.

This was a work trip. Most of the work was done in the room, via computer. The room was quiet, only the slightest traffic noise in the far background. Far enough away to be a pleasant hum every now and then, not at all annoying. Never heard other guests, substantial walls, doors.

A huge plus was the way the pool / spa area is kept. Open very early, 5 AM, till late, 10 or 11 PM. Huge piles of excellent towels. Never did require the room be made up, as I had plenty of towels and valued my peace and quiet.

Breakfast hours excellent. Start 6 AM. Love that, as I came to work, worked all night, etc. They even let me eat once at 6am, then again at 11 am on the same ticket. Breakfast is $6 or $10, depending on if you place a hot food order for the chef.

Nice sized room, substantial and functional desk. Four ac power and two usb outlets on desk. 1 Mb/s network. Should have used my own phone net, 8 Mb/s, but got by ok. AC outlets by each side of bed, too.

Liked K-cup machine in room for coffee, Again, modern.

Fine hotel.

Room Tip: Ground floor was fine, even across from laundry was fine. Good staff.
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  • Stayed July 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank PeterNMI
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Katherine C, Director of Sales at Hilton Garden Inn Memphis Southaven, responded to this review, 24 July 2014
Thank you for your nice review. W seldom get comments on our pool area. I am glad to see this area addressed. It is also nice to see the noise level addressed for other guest who might be interested in that.

It is our pleasure to offer our guest great service. Thanks again.
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Findlay, United States
2 reviews
5 of 5 bubbles Reviewed 30 June 2014

Truly outstanding facility full of professional people - a traveler could not ask for more! I enjoyed the restaurant, bar and fitness center. The newspapers arrive early and are very convenient. True southern hospitality here!

  • Stayed June 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Leslie T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Katherine C, Director of Sales at Hilton Garden Inn Memphis Southaven, responded to this review, 24 July 2014
Thank you so much for your kind words. I hope they will encourage others to give us the opportunity to host them also. We look forward to seeing you here again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Madison, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 24 June 2014

My husband and I stayed 3 nights while we were in North Mississippi for a BBQ Competition. The room was great, staff was top notch and the breakfast was fabulous! We will be back to stay here next year!

  • Stayed June 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
1 Thank Suzanne B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Katherine C, Director of Sales at Hilton Garden Inn Memphis Southaven, responded to this review, 26 June 2014
I am so glad you found us. It was very nice to hear your feedback. We look forward to the Memphis in May BBQ contest every year. But there are several other cook-off contest in our area also. Please check them out and stay with us for all of them. See ya soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Garden Inn Memphis Southaven

Property: Hilton Garden Inn Memphis Southaven
Address: 6671 Towne Center Loop, Southaven, MS 38671-8101
Phone Number:
Region: United States > Mississippi > Southaven
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in Southaven
#3 Family Hotel in Southaven
#4 Romantic Hotel in Southaven
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Hilton Garden Inn Memphis Southaven 3*
Number of rooms: 117
Reservation Options:
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Also Known As:
Hilton Garden Inn Memphis Southaven Hotel Southaven
Hilton Garden Inn Southaven
Hilton Southaven
Southaven Hilton

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