Had a comfortable stay at this hotel. It is conveniently located right next to the motorway, but this Junction has limited options for dining. Your choices are limited to the hotel restaurant/bar or fast food. The room was clean and comfortable, but lacked power outlets near the bedside, and I felt the air conditioner did not adequately cool the room.
Dear David M,
Thank you for taking the time to post feedback of your recent stay. We are very pleased that you had a comfortable stay but we have also taken on board the comments that you have made regarding the power outlets and air heating/cooling unit in the room.
Kind Regards
Pat MacInnes
General Manager
I chose it due to the location for business.
However the Wi-Fi is atrocious here it drops out more than it's in. That's unacceptable in a hitel so I chose to go to the McDonald's about 400 yards away and use theirs.
The food is very basic they can't even do a Caesar salad which part of iceberg lettuce do they not get when you get a bowl of limp leaves and rocket which isn't a Caesar salad.
There are other hotels in the same price range you would be much better off using.
I use holiday inn frequently and this one absolutely is one of their worst ones.
Dear Neil W,
We are so sorry to hear that you did not enjoy your stay. Thank you for posting your feedback please rest assured that we have taken it on board.
Kind Regards
Pat MacInnes
General Manager
We stayed here for 3 nights over Easter. The staff were good, really friendly and helpful. The restaurant coped well with 26 of us in our group. Our room was large and well equipped and the bathroom was fine.
The only problem we had was NOISE from the rooms above us.
We had a ground floor executive double room and we
Could hear everyone above us walking around. I did report it to reception but they were unable to change our room. I think the problem was with the construction of the floors because we had two different families above us and all 3 nights were noisy - until they settled down to sleep !!
Decent hotel and staff were good BUT if we can't get some peace and quiet in our room it's not a good place to stay.
Sorry but we wouldn't stay here again.
Thank you for taking the time to post a review of your recent stay.
We are sorry that you were disturbed during your stay. It is unusual that we were not able to move your room at the time and again we are sorry for this.
Kind Regards
Pat MacInnes
General Manager
Clean and a good good room. Iron and ironing board in the room. Shower was OK - but poor pressure. I'm sure it's kind to the environment!
Despite proximity to the road it was pretty quiet and I had no problem sleeping. Bed was good.
Breakfast also good and there was a bar and food service in the evening which I didn't take part in. Overall, pleasantly surprised.
Many thanks for taking the time to post a review of your recent stay. We are very pleased that you found the hotel to be nice and quiet for your purposes.
It is always great to be able to pleasantly surprise our guests and we hope that you will come back to stay with us again. Hopefully we will still supply the pleasantness but without the surprise.
Kind Regards from all of us here.
Pat MacInnes
General Manager
Hotel was easy to find. Clean with great facilities. Staff welcoming and helpful. Room was lovely with a comfortable bed.
Restaurant provided a good quality self service breakfast. Food was available all day though we didn't eat there. The menu appeared to give adequate choice - similar to basic pub grub.
Hotel was further away from anywhere than we expected - approx 20 min drive to Darlington ( £15 ) if you dont want to drive.
Great place to use as a base but a little isolated.
Thank you for your lovely comments.
We are so pleased that you enjoyed your time at our hotel and we hope to welcome you back again.
Kind Regards
Pat MacInnes
General Manager
