Very friendly and good service. Asked for extra linens and delivered promptly. Enjoyed visit. Only issue might be hearing footsteps and chairs moving from floor above but this was minimal. Probably will ask for higher floor next time.
Dear Darcy111,
Thank you for taking the time to leave us comments regarding your recent stay.
We are all delighted to hear that you enjoyed your time with us and we were able to give you great service.
Kind Regards
Pat MacInnes
General Manager
Stayed for one night en route to Scotland. Very good location just off the A1 although signposting could be better (next to MacDonalds!) After a long hard drive we arrived to find that a wedding party was on and at first were told we could only order food for room service. After the long hot drive the last thing we wanted to do was sit in our room so complained to the Receptionist, she was extremely friendly and immediately offered to get the Food & Beverage Manager to speak to us. He understood straight away and offered to either sit us in a seperate room to eat or we could sit in the lounge and order from the main menu and again was extremely friendly & professional. The service at the bar was also friendly & professional as well as the server for our meal. The food we both had was lovely, quite large portions & fresh. Can definitely recommend the chicken burger! Hotel has been renovated and the public areas are bright & modern, room was perfectly fine, big enough & with all amenities. We would definitely stay again when travelling up.
Dear elliotj,
Thank you for taking the time to leave us feedback on your recent stay.
We are so pleased that you enjoyed your time with us and that our team were able to help and look after you so well.
We hope that you will call in to stay with us again the next time you are on route.
Kind Regards
Pat MacInnes
General Manager
This hotel is not a treat it's a night away from home on business, nothing special and not like other holiday inns I have stayed at eg Watford, Milton Keynes, kenilworth........
It should be rebranded Holiday Inn Value Hotel.
Bar no atmosphere and like a corridor
Restaurant more like a cafe in decor and menu options
Under cooked sweet potato fries
Room smelt like a toilet
Bed linen (valance) not pressed and greying
Walls and ceilings like tissue paper so noisy(ask for room on second floor)
Lock on door didn't work
Individually nothing major but combined it is
Have stayed here a few times as my head office is close by but unfortunately after this loyalty points or not will have to switch allegiances
Stay here if you have to but not because you want to!
Dear Catherine S,
We are sorry to hear that you do not enjoy staying with us.
It is so disappointing that you do not like our hotel as we very rarely receive this type of feedback.
However we appreciate that you have taken the time to let us know of your issues and hope that you can see that we really do care about your experiences, which we will action accordingly where possible.
Kind Regards
Pat MacInnes
General Manager
We travel frequently in the UK and mostly use Premier Inns, which we are addicted to - they're great. On this trip, however, we wanted a hotel close to the A1M in County Durham and this hotel was the best value price wise. We were lucky that it wasn't too busy on a Sunday night. The reception area is extremely light, airy and spacious and stretching out in the bar for a beer, watching the setting sun was a real treat. The room was perhaps the best I have found in a motorway hotel in the UK - better quality furnishings, towels and bedding. Despite being very close to A1M juction 59 we heard no outside noise whatsoever.
Breakfast was well supplied with hot and cold treats, again amongst the best we've seen, and the staff were very attentive. I particularly liked the decor, which is perhaps quite new - in fact I'd suggest to Holiday Inn that they redesign all their motorway hotels exactly like this one.
Dear chocice60,
Thank you so much for the lovely comments.
Your words really do mean a lot to us as we strive very hard to make sure that our guests enjoy their time with us.
Its great to hear that you think we are doing a good job.
Kind Regards
Pat MacInnes
General Manager
Arrived at 10pm after a long 6 hour journey through thunder storms and lots of road works we were greeted by a very friendly receptionist who checked us in fast and efficiently Our room was very nice and large with tea and coffee making facilities which was appreciated after such a long journey although more milk portions would be appreciated in the room ready but after a trip to reception this was sorted After a good night sleep it was time for breakfast this was a little bit disappointing although there was staff present in the restaurant you had to find them if you required anything for eg tea or if you wanted different eggs to what was out.Overall all the holiday inn was adequate for our stop over and we would use them again
Dear Alison C,
Many thanks for taking the time to post your feedback on your recent stay.
All guest feedback is important to us and I have ensured that our restaurant team are aware of the issues you had during breakfast.
Please accept our sincerest apologies for this.
Kind Regards
Pat MacInnes
General Manager
