Hotel seemed relatively new, so it was in good shape. Lobby was nice, clean and inviting. The rooms were very clean and so were sheets and towels. After a slight problem after check in, my opinion of the place wasn't so great and I didn't want to return. But this place truly redeemed itself and in the end, I left very much satisfied. This was all due to one person who worked there and she deserves a raise for her customer service. I'm assuming the hotel will eventually read this review, so your employee by the name of Susan was exceptional and extremely helpful. She really made my stay and due to her and how she remedied my situation makes me want to stay there again.
The breakfast was decent and pretty much what you'll see at any hotel that offers a free breakfast. I prefer the cold food options for breakfast, so I didn't sample any of the hot items. Just wishing these hotel chains would get offer better bagels though. The coffee and tea in the lobby was nice. Didn't have a chance to use the pool due to the cool weather, but it seemed nice and clean and the outdoor area was good too.
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