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“Good value, AC/heater loud”
Review of Airport Inn

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Airport Inn
Ranked #11 of 12 Hotels in Berkeley
Reviewed 30 March 2013

Very convenient to the airport, shuttles run every 30 (must sign up); everything is clean, breakfast was typical but had hot "egg product" patties. Room was clean, quiet, had an updates decor, and a comfortable bed. Only complaint is a common one at this price point: the AC/heat is loud when it comes on and then the curtains are so low that all the air goes there first. I just turned it off and let the room get cold; the bed had a nice comforter. Would stay here again.

  • Stayed: March 2013
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2  Thank Boultaz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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75 - 81 of 183 reviews

Reviewed 25 March 2013

We chose this hotel because of it's Park and Fly rate. The hotel looks a little run down on the outside. Upon entering, it does have a nice appearance with nicely tiled floors. We checked in around 10pm. We had read other reviews on Trip Advisor about this hotel, so we requested a newly remodeled room. We was given a room on the first floor. Near the entry of the room, the hallway carpet was bunched up and torn in the middle of the hall. Entering the room, it did have a new smell. The carpet looked new. The bed was comfortable. The room does have the older type heating/ac unit attached to the wall near the window. The bathroom appeared to be fine until I took a shower. The water would not drain easily because of a hair ball stuck in the drain. After my shower, I went to brush my teeth and there was no water coming from the sink faucet. Not sure how that slips by housekeeping. We had to use the bathtub faucet for brushing teeth, washing face, etc. When we checked out the next morning, we did let the front desk know. The shuttle dropped us off on time at 4:30am to catch our flight. On our return flight, the front desk asked us to not call them until we collected our baggage, so that's what we did. When we called the hotel to come pick us up at the airport, there was no answer. We continued trying to call for 30 minutes. I called customer service at the main number and they tried to call also, but got no answer. We finally asked another hotel chain to give us a ride to our hotel, which was close to theirs. After he got permission from his supervisor, he dropped us off. When we entered the hotel, the lady at the front desk picked up the phone and said there was no dial tone and hung it up, and apologized. The phone immediately began ringing. She said the phone service was out, but it is evident that the phone was OFF THE HOOK! Although the rate of this hotel was somewhat low ($90 per night for Park and Fly), the hotel should have offered a partial refund since they failed to keep their end of the bargain when they failed to pick us up at the hotel. For any hotel staff that wants to confirm my accusations, you can see the complaint I filed with customer relations Reference #7417409. When customer relations was trying to call the hotel for us, they said they were suppose to have an emergency contact number for the hotel, but they did not.

  • Stayed: March 2013, travelled on business
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1  Thank akerydeb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 March 2013

Our room was recently refurbished. Beds were comfy, new carpet, etc. They picked us up from the airport and dropped us back off in the morning for free. All staff members were very pleasant and helpful.

Room Tip: I think we were in 106.
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  • Stayed: March 2013, travelled with friends
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1  Thank trvlnfun21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 March 2013

We stayed here due to our flight being cancelled. They picked us up from the airport within 5 minutes of us calling, the rate was $79. We had room 108 which appeared to have all new bedding, carpet, t.v. and t.v. stand. Checked for bedbugs (I always do) and none to be found. They provided us with complimentary toiletries since we did not have our main luggage with us. Very accommodating and friendly staff. I would recommend this hotel.

Room Tip: 108 was a good room - 2 doubles
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  • Stayed: March 2013, travelled with friends
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1  Thank trvlnfun21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 March 2013 via mobile

This is what I run into on check in, a sign to wait for the desk clerk. The remodeled 1st floor has carpet bunched up and torn in the middle of the hall (trip hazard). Then we get a remodeled room, at least they changed ou the carpets, that's about all that was done. Still has the beat up old pull out sofa and 15 yr old desk and tables. The pool would be a plus if its ever open, been here 4 times and never seen it opened. The best thing this place has going for it is it a good stay/fly rate and is part of the Choice Hotel chain. (Can't figure that one though) this is the worst of the Choice chain we've been in.

  • Stayed: March 2013
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Thank Tighedog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 January 2013

We stayed here for one night during a layover at Lambert St. Louis International Airport. We had a direct shuttle to the international airport which was nice and comfortable. The room we stayed in was on the second floor and was renovated and nice. The lobby was really nice too. I think this property was just renovated. We would stay here again.

  • Stayed: January 2013, travelled on business
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2  Thank td397
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 November 2012 via mobile

1st impression in the lobby is great when you walk in. The service desk (2 people) failed to acknowledge my existence until I greeted them. Once we parked and entered the rear of the hotel, we got a complete different impression. Hallway carpet needs replacing, the elevator is beat up and requires a room key to operate. We got into the room and got the same, carpet is beyond cleaning and needs replacing, the furniture is beat up and out dated, and there is some sort of odor in the non smoking room. I'll be looking for a different stay and fly hotel in the future.

  • Stayed: November 2012
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Thank Tighedog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Airport Inn

Address: 9600 Natural Bridge Rd, Berkeley, Saint Louis, MO 63134-3110 (Formerly Ramada St. Louis Airport)
Region: United States > Missouri > Saint Louis > Berkeley
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #11 of 12 Hotels in Berkeley
Price Range: £93 - £150 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Airport Inn 2.5*
Number of rooms: 197
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, TripOnline SA, Expedia, Ebookers, Evoline ltd, Cancelon and 5viajes2012 S.L. so you can book your Airport Inn reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Comfort Inn Airport & Conference Center St Louis Hotel Berkeley
Comfort Inn Airport And Conference Center St Louis
Comfort Inn Airport Hotel
Saint Louis Comfort Inn
Comfort Inn Saint Louis
Airport Inn Saint Louis, MO

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