We recently stayed at this hotel for the Park and Fly program with the 24 hour shuttle, as we knew we would be arriving late on 6/2/13. The hotel itself was fine, as was the shuttle to the airport. The nightmare began when we arrived back at the airport at near midnight and promptly went to the courtesy phone as instructed. For over 30 minutes, we tried to call (using the courtesy #22 and the regular phone #.) We never got an answer and could find no cabs at this time of night. We eventually did get a cab after 1 am and paid $15. Once at the hotel, it was completely dark, with a sign on the door that due to recent power outages from a storm on 5/31/13, they were closed. I understand they had no control over the power outage, but why did they not email or call me? (They had this information.) Why did they leave over 20 cars unattended in the complete darkness? Why did they not make other arrangements for those of us arriving at the airport, or at least have the courtesy to place a note up at the "courtesy phones," so we didn't just keep trying to call and get no answer. The cab left us in the complete darkness and my husband had to wander in the dark behind the hotel to find our car. Luckily, it wasn't completely stripped. I would definitely not recommend this hotel! I attempted to contact the hotel afterwards and they made excuses, claiming they were in the lobby with generators, which was not true when we arrived, as there was not a soul in sight.
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- Also Known As:
- Comfort Inn Airport And Conference Center St Louis
- Comfort Inn Airport & Conference Center St Louis Hotel Berkeley
- Comfort Inn Airport Hotel
- Saint Louis Comfort Inn
- Comfort Inn Saint Louis
- Airport Inn Saint Louis, MO