The hotel lobby area was very clean and bright. There was some confusion when I checked in about the room type I selected when making the reservation online. I evidently booked a smoking room, which I NEVER do. I was given a 'suite' room on the second floor. This might have been fine if it hadn't been that I specifically requested a room next to my aunt on the first floor.
The air conditioners in the hallway upstairs are still not fixed and it was really hot. Got to my room and the a/c wasn't on either. Turned it on and it seemed to have two options, on or off. I woke up the next morning nearly freezing but that beat sweating to death. The lock on the window was broken completely off and there wasn't a screen.
The biggest issue I had was just as I laid down, someone started running up and down the hall and slamming doors. This was after 11pm. Just as I'd start to go back to sleep it would start up again. Finally, at midnight, I called down to the desk. There are cameras in the hallways which I assume the monitors for them are in the office. Surely at some point the attendant would have noticed this activity. I found out the next morning they could hear the running and door slamming on the first floor since my relatives could hear it as well.
One of my cousin's had to check out at 5am to head home. When he got to the front desk to check out there was no one at the desk. He said he waited quite awhile and finally the guy showed up. Turns out he was next door at Huddle House getting something to eat. This seems totally unacceptable and not real safe for the guests. I will keep this in mind if I ever need a room in the area again. I would have reported this but didn't know it happened until after I'd already checked out.
- Official Description (provided by the hotel):
- We are located just off of Hwy 67. Our rooms are spacious and clean. We have an indoor pool. There are several places to dine within walking distance. We are less than a mile from the Famous Bonne Terre Mines. ... more less
- Reservation Options:
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- Also Known As:
- Super Eight Bonne Terre
- Bonne Terre Super Eight
- Bonne Terre Super 8