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Castle Rock Resort & Waterpark
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Reviews (458)
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Reviewed 21 July 2014 via mobile

This was a horrible choice. The rooms are dirty and uncomfortable. I would not recommend staying here with your family. This Property needs to be Refurbished.The carpets leave your feet black and you wake up feeling horrible because its impossible to get a good nights sleep on the king bed. 30 dollar room for 199.00 USD!!

  • Stayed: July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
2  Thank DonnaTylk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 July 2014 via mobile

My new, 'clean' room had a towel with mud on it. I had to choose between which bed was less dirty to sleep on! One had food crumbs in the sheets the other had a drop of blood and dead skin flakes. DISGUSTING. Too exhausted to complain and needed sleep. Slept on one side of the bed that was the least gross. The next morning the front desk was not sympathetic at all. She said next time I stay let her know and she'd get me a new room. Uhm.. Why would I come back? Not worth the time or money.

Stayed: July 2014
2  Thank jennalt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 July 2014

Should have known when marquee had ad for every position available including front desk manager, there were going to be problems. We were not charged the rates the reservation person told me. $20.00 higher per night. King bed so bad we ask to have maintenance person check, he came to room and said for us not to leave he would call his boss about broken bed, 2 1/2 hours later called front desk girl stated she forgot to tell us they were not going to do anything. I cannot believe a hotel in Branson has such staff that care nothing about their guest.
Nasty! Nasty place.

Room Tip: Go with Hilton. They are honest with their guests.
  • Stayed: July 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
4  Thank Hotel253
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 July 2014

We had reserved an atrium room and when we walked in we felt uneasy. It was filthy and we found dead bed bugs! We were there only 5 minutes before we demanded a refund. The guy at the front desk didn't seem too surprised by what we found. Yuck!

  • Stayed: July 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
1  Thank Kandace R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 July 2014

We just returned from our mini vacation in Branson. I used a coupon that gave us half off the one nights stay so I wasn't sure what kind of room we would be staying in. We were able to check in around 11..probably since it was during the week. It was very nice they even gave us one with a microwave and fridge. We were not expecting that. It was a short walk across the parking lot..not an issue. The room was clean and the girls at the front desk were very very helpful. The waterpark is geared for small kids but we saw plenty of young teens that were having a blast. We are going back in 2 weeks

  • Stayed: July 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank Saria61
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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