I live in Branson and decided to book the family suite (in the Tower) for my daughter's birthday. My husband checked in first. The first room had toothpaste stains on the bathroom mirror and urine stains on the toilet , so we were moved. I'm not sure the second room was better. The door handle to the bathroom was broken and the towel bar broke off the wall simply by hanging a towel up. There were stains on the bed sheets. There was crumbled chips, popcorn, and loose change all over the floor and even in the bunkbeds. Found a pair of dirty underwear in the drawer and a dirty sock in the hide-a-bed. My husband was so sickened by this room, he left and went home. The manager's response to these complaints was "We are fixing everything that is coming to my attention." Really??? It shouldn't be like this in the first place. I'm not sure they own a vacuum. On the other hand, the waterpark was fun. Had 4 teenagers and an 8 yr old and we all enjoyed ourselves there but the hotel itself is much to desired. It was filthy and way too overpriced considering the ONLY amenity is the waterpark.
- Official Description (provided by the hotel):
- Castle Rock Resort & Waterpark provides guests with an unforgettable all-in-one resort destination with friendly service and activities. We offer 30,000 sq ft. Of indoor waterpark and 10,000 sq ft. Of outdoor Waterpark including two large slides, two 500 gallon tipping buckets, a lazy river, and multiple indoor/outdoor activity pools. Our Tower Rooms are attached to our indoor waterpark through indoor corridors and offer a bunk bed alcove with separate TV for the kids. ... more less
- Reservation Options:
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- Also Known As:
- Castle Rock Resort And Waterpark
- Castle Rock Resort & Waterpark Hotel Branson
- Castle Rock Branson