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“Horrible Stay”
Review of Grand Oaks Hotel

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Grand Oaks Hotel
Ranked #52 of 140 Hotels in Branson
Certificate of Excellence
Imperial, Missouri
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
“Horrible Stay”
Reviewed 15 June 2012

We booked this hotel with the Silver Dollar City/White Water Package. We did have other choices of hotels, but were convinced by the promise of a completely new room in their second building that was supposed to be completed about a week prior to our arrival. We also liked the thought of a hot breakfast included and an outdoor pool for our daughter.
When we checked in we were told the rennovations on their 2nd building were not complete and we were staying in their main, old, outdated building. Since it was already paid for, we couldn't change hotels. We were told the beds/linens were brand new and the rooms updated. I will give them the beds, but the rest was a mess. There was an old smell in the room, wallpaper peeling from walls and recepticles that were not fixed to the wall properly. Even the ironing board had a cover that was too big and further wrinkled the clothes! At least the beds were comfortable-right? The best was the soap dispensers on the wall by the sink and in the shower-like a gas station. You will have to pay extra if you want conditioner or lotion...
Breakfast was horrible! They have an automatic pancake machine where you have to wait in line, press a button, wait about 5 min and 2 pancakes fall on your plate. Never seen anything like it-kind of weird. The eggs must have been instant and they really don't refill the bread and english muffins provided at the beginning of the morning. The dining area was packed and food was a tier above disgusting. We wound up going out to breakfast the remainder of our stay.
Last and final issue was the outdoor pool. I never really understood where the outdoor pool was. I think it was outside of the 2nd building we were supposed to stay. The staff made it sound like it was useable, but I would have no idea how to get to it. Luckily our daughter was so tired from White Water and Silver Dollar City it really wasn't an issue. Just a disappointment.
We wound up leaving the night before we were supposed to check out. Since everything was already paid for in the package we purchased, the staff didn't even ask if the stay was good. Obviously their attitudes match the accomodations. Next time we will make sure to go to a higher caliber hotel and not participate in "package deals". This is one instance of you get what you pay for...

Room Tip: If you have to stay here, make sure you stay in the newly rennovated rooms-if they are ever complete...
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  • Stayed June 2012, travelled with family
    • Value
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Helpful?
6 Thank dkirsch13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (116)
Date | Rating
  • English first
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English first
Saint Louis, Missouri
1 review
Reviewed 13 June 2012

Courteous and very accomodating. Always clean. Good breakfast bar.

Were called away on previous visit due to family medical issue and were immediately credited for remainder of reservation time. ( no 24 hr. notification mentioned)

Have stayed there since and will stay there only.

Recommend to EVERYONE !!

Room Tip: Have never had a bad room
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  • Stayed May 2012, travelled with family
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Helpful?
Thank Dorothy M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tottenham, Ont.
1 review
Reviewed 4 June 2012

This nice hotel is very close to main street. Good rates and nice rooms. Enjoyed the warm pool, while waiting out a snow storm. The staff are very friendly and helpful. The continental breakfast was very good. We would certainly book this hotel again on another trip.

  • Stayed February 2012, travelled as a couple
    • Value
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Helpful?
Thank Marilyn J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pryor, Oklahoma
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 31 May 2012

Grand Oaks Hotel rooms are so nice and their employees are the best when you walk in to check in they welcome you and they will tell you if their is anything that can do for you please let them know this is our fourth time that we have stay their and this hotel makes you feel like their family so if anyone ask where is a best hotel to stay at I would say the Grand Oaks Hotel

Room Tip: Rooms next to the lobby any of the rooms are great
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  • Stayed May 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank Patsteele438
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Las Vegas, Nevada
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 26 May 2012

From the initial phone call to make the reservation, through 2 changes of dates on our part, the staff was terrific! The room was neat, clean, very comfortable, the breakfast was great, the desk staff helpful, efficient and just plain fun- especially Cathy. And Bill and Brian did their best to keep us sorted out! All good folks!They are in the midst of a major remodel, and had to deal with not only lots of guests, but the arrival of gutters, carpeting,furniture etc and yet it was all handled beautifully and never interfered with the day-to-day running of a hotel!
This will be our home-away-from-home whenever we go to Branson.

  • Stayed May 2012, travelled as a couple
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Helpful?
3 Thank Sally M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Little Rock, Arkansas
Level Contributor
52 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 22 May 2012

This was our first stay at Grand Oaks but it will certainly not be the last. It is beautify hotel with tons of amenities. First of all, the beds are wonderful with high thick mattresses. Secondly, the staff is very, very helpful and courteous. It has a great Gym room and two pools, one indoor and one outdoor. They actually serve you a breakfast not just donuts and coffee. There are a lot of separate tables to accommodate their guests for breakfast also. The rooms are equipped with a fridge and a microwave. I will indeed be staying with them in the future.

Room Tip: Convenient hotel
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  • Stayed May 2012, travelled with family
    • Value
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Helpful?
1 Thank daisydollar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mabelvale, Arkansas
Level Contributor
43 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 18 May 2012

The people thjat was on duty this last week-end was wonderful. they were there to help every time we needed something. The full breakfast was so nice we did not have to go out for breakfast each morning. We had gravy and biscults, hot oat meal,cold cereal, pancakes, toast, bagal, fruit, apple and orange juices,and coffee. the coffee was made 24hrs a day.The rooms were very nice and even those we were right next to the desk and starway it was very quite.We have thanked Branson Tour Center for booking us for the 4 day herre at Grand Oaks.

Room Tip: If you are going to Branson, Mo. soon ask for Grand Oaks it is kinda on the strip and easy to get to...
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  • Stayed May 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ricky D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Grand Oaks Hotel

Property: Grand Oaks Hotel
Address: 2315 Green Mountain Dr, Branson, MO 65616-3801
Phone Number:
Region: United States > Missouri > Branson
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#21 Romantic Hotel in Branson
#36 Family Hotel in Branson
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Grand Oaks Hotel 2.5*
Number of rooms: 201
Official Description (provided by the hotel):
The Grand Oaks Hotel Complex, luxury at an affordable price in the heart of Branson. With two buildings to serve you, we boast both indoor and outdoor pools, hot tubs, fitness center and guest coin laundry facilities. Indoor security corridors and elevators make it safe and easy on the traveler. Perfect for seniors, families and romantic getaways with king Jacuzzi and family sized rooms. Hot breakfast served each morning. Onsite ticket agency for your convenience. ... more   less 
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Also Known As:
Hotel Grand Oaks

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