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Twelve Oaks Inn
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Reviews (569)
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All reviewsoff the stripyellow routebiscuits and gravyroom was cleangreat pricespinning wheeleasy accessfamily roomstaff was very friendlygreat place to staywill stay there againking roomcontinental breakfastper nightbagelsgreat roomvisit branson
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Reviewed 20 April 2014

So many people obviously like this place and have had great experiences here that I hate to write this review after all this time, but it must be done. Our stay can be summed up in one word: Roaches.

We had booked 3 nights in the Family Apartment for our September, 2013, trip to the Branson area. The hotel is in a great location off the strip and on the right side of town to get out to Silver Dollar City in the morning. Great rates, too...it's often difficult to find accommodations for 7 at a fair price.

We got there on Wednesday night, and we had a good night. Then we get up Thursday morning and find a roach on the wall. Just one. We weren't happy, obviously, but we killed it, looked through the kitchen cabinets, didn't see any more, and figured things would be fine. Well...we get the kids in bed on Thursday night, and we see another one. We kill it and look around some more, not finding any others. At this point I promised my wife I'd speak to the front desk in the morning. Then the inexcusable happened. I walked into the bedroom across from the kitchen to check on the kids and there was a roach...on the pillow...next to my child's head. That was the last straw.

I went to the desk immediately and informed them of the issue and that we needed a different room. Fortunately, one of the family suites was not booked for the night and we got all the kids up and moved all of our stuff down there. They took an extra $5 off per night for the trouble, but that didn't feel like enough for the hassle and, frankly, the grossness of it. Also, the guy at the desk was far more defensive than he was apologetic, saying they'd "never" had a roach problem before. Whatever, buddy, that's not especially relevant to my current situation. He should have been stumbling all over himself apologizing for the situation, but he wasn't. That was pretty disappointing.

The guy also said I should have said something right away that morning, like it was almost somehow my fault. The truth is that there was nothing they could have done while we were there. He said they'd have to bomb the room and kill the roaches, which didn't sound like anything more than a temporary solution. I hope they managed to find the root cause of the problem. I saw 3 roaches...I'm going to guess those weren't the only 3 near that room.

Again, so many people love this place that our experience simply can't be the norm. The family suite was fine, but for obvious reasons we slept with one eye open until we left on Saturday morning.

The next time we come to Branson, we will most certainly be staying elsewhere. Even though they were able to move us rooms and everybody else seems to like this place...roaches are a sin that motel simply cannot commit. And not being super apologetic about it is even worse.

  • Stayed: September 2013, travelled with family
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5  Thank univac528
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SpinningWheelInn, Owner at Twelve Oaks Inn, responded to this reviewResponded 21 April 2014

Dear univac528,

I am sorry that you encountered roaches in your room during your stay with us LAST YEAR in September. We obviously were unaware that they were there before you checked in. We would have NEVER let you stay in that room to begin with if we knew they were there. As soon as you informed us about them being there, we immediately addressed the issue. We offered you another room for a discounted rate or the option to check out and go elsewhere and receive a full refund. You chose to stay and go to another room.

Once you vacated the room we bombed that room ourselves with store bought pesticide until we were able to have our local pest control treat the room. The pest control did come out and Fully Treated the room completely in a 3 stage process. THERE ARE NO MORE ROACHES IN THE FAMILY APARTMENT!

We have a reputation of being a CLEAN, Affordable and Family Oriented Motel. We have many customers that visit our motel every year and majority of them are repeat customers. Unfortunately things happen and we can only address the issues as they come along.

Again I am sorry that you had to encounter this situation.

Sincerely,

Jennifer Moore
Twelve Oaks Inn Owner

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 April 2014

The owners of this hotel have really tired to get this facitiy back up on to par with the more modern and newer hotels. Lots of new minor updates has brought this hotel back up to present specs. The rooms are extremely clean, the front desk staff are very friendly, and overall we had a pleasant stay. The breakfast is mainly composed of biscuits & gravy, cereal, toast, fruit, milk, and juice.

Room Tip: Do not stay on the front rooms 101-109. 103 is next to the breakfast room and rooms 106-109 are close to the main high way with the go-kart track across the street. Try to get a room away from the highway. Last, try to stay on the 2nd floor, we could hear people taking showers, walking, the last goes on.
  • Stayed: April 2014, travelled with family
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Thank Marcus W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SpinningWheelInn, Owner at Twelve Oaks Inn, responded to this reviewResponded 21 April 2014

Dear Marcus W., Thanks for staying with us at the Twelve Oaks Inn during your recent visit to Branson. We appreciate your business and are always happy to hear that you enjoyed your stay with us. We also appreciate that you noticed and mentioned our recent remodeling and upgrades. We look forward to seeing you again on your next trip to Branson. Thanks again and best wishes!

Sincerely,

Jennifer Moore
Twelve Oaks Inn

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 April 2014

This motel was a great value! The room was huge.We booked a King bed with a couch, it was a nice room. Clean room, comfortable bed, good location. It was off the main busy road. The breakfast room was nice, not much variety, but enough. Our room was quiet, but the shower faucets were quite loud from the neighboring room. We would stay here again if we ever visit Branson in the future.

Room Tip: Choose the second floor. Less noise and no headlights shining in your window.
  • Stayed: April 2014, travelled with friends
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Thank usatrvl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SpinningWheelInn, Owner at Twelve Oaks Inn, responded to this reviewResponded 11 April 2014

Dear usatrvl, Thanks for staying with us during your most recent visit to Branson. We value your business and your review. We always love to hear that you enjoyed your stay with us and will be returning on your next trip. Thanks again and best wishes!

Sincerely,

Jennifer Moore
Twelve Oaks Inn

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 March 2014

Another great stay at our favorite Branson motel. We've been staying here during our visits to Branson for quite a few years now. The location is great for easy access to everything, the rooms are clean and quiet, and the staff is always very friendly and helpful. We plan to be back in May as soon as we can determine our travel dates. Thanks again for contributing to a good vacation.

  • Stayed: March 2014, travelled with family
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Thank Barbmusic3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SpinningWheelInn, Owner at Twelve Oaks Inn, responded to this reviewResponded 29 March 2014

Dear Barbmusic3, WOW! Thanks for the wonderful review! We value your repeat business over the years and love to hear that you continuously enjoy your stays with us! We look forward to seeing you again in May! Thanks again and best wishes!

Sincerely,

Jennifer Moore
Twelve Oaks Inn

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 March 2014

This is the first time we have stayed at this hotel. Was very leery at first to book the large family suite thinking it may just be 3 beds crammed into one regular room. Boy were we surprised. Our party of 2 adults and 4 teenagers were more than comfortable with this room. I would highly recommend this to others that have a large family that don't want to get the "two adjoining rooms" like we usually do just to have enough room to keep from stepping on each other. I will definitely choose this location for our next trip! B

  • Stayed: March 2014
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1  Thank Lissa6800
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SpinningWheelInn, Owner at Twelve Oaks Inn, responded to this reviewResponded 29 March 2014

Dear Lissa6800, Thanks for your recent stay with us at the Twelve Oaks Inn. We appreciate your business and are always happy to hear that you enjoyed your stay in our Family Suite! We have a variety of family suites, maybe try our Family Apartment the next time :) Thanks for the wonderful review and we look forward to seeing you again on your next visit to Branson.

Sincerely,

Jennifer Moore
Twelve Oaks Inn

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