After driving many hours from Kansas heading to Arkansas I finally had to stop and rest at about 6am 12/22/13. I saw the motel 6 sign in Branson MO and have stayed there in different areas before without a complaint. Now this facility was completely different than my past experiences with Motel 6. First of all the woman with brown hair and crutches at the front desk was very rude and charged me over 50 for the room even though I showed her online the rooms were going for $39, plus they were supposedly advertising pets stay for free during this time, but I was too exhausted to stand and argue so I reluctantly paid this steep price. I also had asked before leaving the lobby for a ground level floor since I am a young woman traveling alone I didn't want the inconvenience of having to haul my belongings up a bunch of stairs. She gave me room 205 and assured me my room was on ground level in the next building stating my room was right around the corner of that building. Well I drove to the next building and noticed room 205 was on the second level and not on ground level as requested. In fact the room wasn't even just around the corner as the front desk lady had stated it was in the middle of the 2nd floor on the complete other side of the building. Now I was already beyond tired and now this was just frustrating. I drove back to the lobby building and once again asked this woman if I could have a room that is easily accessible from the parking lot as I was traveling alone. She appeared and acted annoyed didn't say one word to besides fine you are in room 224 gave me the new room keys and didn't even explain where the room was. I just left and drove to the next building to look for the room. Now besides the rudeness of this woman at the front desk she also failed to explain to me any of the amenities at this facility. I didn't even know they had a pool and I still don't know if they offer breakfast??? Wifi was included but it didn't work for the duration of my stay and I called to complain and a gentlemen simply replied well it doesn't work we can't do anything. Now in room cleanliness was another issue. My bed covers yes both had stains on them so I am glad I brought my own blankets as I wouldn't want to ruin the day anymore than I already had for the woman at the front desk if I called to complain. Plus I had already unpacked and like I said was exhausted. The heating unit also works how it wants to in room 224 as in it will either be heat wave hot or blow cold air. I will never stay at the Motel 6 in branson again and quite frankly I feel ripped off. The motels on the strip would have been a better choice.
- Official Description (provided by the hotel):
- Motel 6 Branson is nestled in the beautiful Ozark Mountains, conveniently located on Schaefer Drive and just 2 blocks from the action packed 76 Strip. We offer our guests Free Wi-Fi in all guest rooms, a coin laundry facility, and truck parking. ... more less
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