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“Wonderful Experience”

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Best Western Center Pointe Inn
Ranked #21 of 140 Hotels in Branson
Certificate of Excellence
GreenLeadersSilver level
Gardner, Kansas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Wonderful Experience”
Reviewed 21 July 2014

We recently stayed at this hotel for 4 nights and had a great experience. Staff was very friendly and helpful and our room was cleaned and restocked with towels each day. We couldn't walk down the hall without a smile and a "hello" from a staff member when we saw them. :) Breakfast was great and the lady in charge of breakfast was extremely nice and helpful. Despite being busy every morning she kept a smile on her face. We used the indoor pool each night after our fun, busy days. We will be back again!

Room Tip: Book room in advance. We did this, but several did not and the hotel was nearly booked.
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  • Stayed July 2014, travelled with family
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Rbruns87
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CPI164, General Manager at Best Western Center Pointe Inn, responded to this review, 24 July 2014
Dear Rbruns87,
You have shared excellent advice about calling ahead for reservations. I was very glad to hear that all the staff you encountered had a smile for you. Please come back and see us again in the future.

Bob Williams
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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631 reviews from our community

Traveller rating
    339
    193
    67
    27
    5
See reviews for
330
178
10
13
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (87)
Date | Rating
  • English first
  • Any
English first
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 20 July 2014 via mobile

Small weekend get away for family of five. This hotel couldn't have been any more perfect to meet our needs. We arrived late on Thursday and our check in person had a great and positive attitude. We got settled in and even ordered pizza from nearby Pizza World. The Italian Sausage hit the spot! The pool was a great time for our three kids. The hot tub was spot on after spending day at Silver Dollar City and the Marvel Cave. It's location makes it tucked back in on The Strip which adds a certain level of security. The breakfast was plentiful and delicious. Being in the military I have stayed in plenty of lodging facilities. This Best Western ranks in my Top 5. Highly recommended, will be back.

Stayed July 2014, travelled with friends
Helpful?
Thank Patrick C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CPI164, General Manager at Best Western Center Pointe Inn, responded to this review, 24 July 2014
Dear Patrick C,
Thank you for you wonderful review of your trip to Branson. We are so glad you chose to stay with us.
Bob Williams
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
KC
2 reviews
Reviewed 18 July 2014

I was treated like someone the front desk clerk felt should stay someplace else. As a diamond member I was thoroughly disappointed in the manner in which I was treated. Breakfast was good and location was perfect!

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank hope4ike
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CPI164, General Manager at Best Western Center Pointe Inn, responded to this review, 19 July 2014
Dear hope4ike,
I was very sorry to hear that you felt the front desk staff didn't treat you better because of your Diamond level membership. Our staff attempts to treat everyone as if they were the highest level Best Western reward member. I'm at a slight disadvantage that I don't know what transpired during your visit. Please feel free to contact me so we can discuss and hopefully improve.

Bob Williams
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Fort Smith, Arkansas
Level Contributor
28 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 17 July 2014

We stayed at this hotel for one night and enjoyed our stay! The room was clean and the indoor pool was a big hit with my granddaughter (6 yrs.). The staff was very friendly and helpful. The only complaint I can think of is the walls are very thin..

Room Tip: We requested close to the pool. We were one room from pool! Great access!
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  • Stayed July 2014, travelled with family
    • Location
    • Rooms
    • Service
Helpful?
Thank vickie s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CPI164, General Manager at Best Western Center Pointe Inn, responded to this review, 19 July 2014
Dear Vicki S,
Glad to hear your grand daughter had such a wonderful time in our pool. Many people enjoy staying here because we have both an indoor and an outdoor pool. Thanks for choosing to stay with us.

Bob Williams
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
United States
1 review
Reviewed 17 July 2014

What a great hotel. The staff was so helpful and polite. The price of the hotel was good value, with the hotel being located in the middle of where we were planning on going. We are the hotels breakfast which was very good. We will definitely stay here again.

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Sandy K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CPI164, General Manager at Best Western Center Pointe Inn, responded to this review, 19 July 2014
Dear Sandy K,
Thank you for your wonderful review. We are very glad to hear you had such a wonderful time. Please come visit again soon.

Bob Williams
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Oshkosh, Wisconsin
Level Contributor
27 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 15 July 2014

We stayed here for 2 nights. We paid $55 per night. Front desk employees were friendly. Have option to buy show tickets in room off of lobby. Room was very clean and spacious. Large vanity and sink outside bathroom. Bed was very comfortable and room had a microwave and mini refrigerator. We did not take advantage of the free breakfast, so cannot rate it. There is a small outdoor pool and hot tub and larger indoor pool. Parking is free and Montana Mike's Restaurant is located adjacent to hotel and parking lot. At times, it is difficult to get out of parking lot, due to heavy traffic. Located near many shows, water parks, and shops. Minutes from downtown by car. Would definitely stay here when we return to Branson for a longer stay!

  • Stayed July 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Helpful?
2 Thank Diane L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CPI164, General Manager at Best Western Center Pointe Inn, responded to this review, 16 July 2014
Dear Diane L,
We are very happy that you chose to stay with us during your recent visit to Branson. Our staff works very hard to make sure every guest has a pleasant visit. Please come visit us again the next time you are in the Branson area. It is always nice to host fellow Best Western employees.

Bob Williams
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dallas, Texas
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 14 July 2014

Our family booked this hotel for 5 days over the phone with the hotel manager. On our arrival we found it odd that the night clerk (who pretended to be a manager) insisted we pay in cash and in FULL --up front. She stated that was the policy for all the hotels in Branson.
That has never happened to us at a hotel and we travel at least twice a year. She agreed to "let us stay for one night with cash up front but with the "condition" that the following evening, when she's on duty, that we pay the rest of the week with cash in full.
The following day we decided to talk to a few other hotels to see if this was "standard procedure" for the Branson area. We found out that it wasn't and promptly booked another hotel (The Lodge) nearby.
We then returned to the best western to check out and explained to the manager what had happened. He stated that she was not a night manager, was a front desk clerk and that she should have never told me what she did because that was not the hotel policy. He stated that we could have paid in cash daily or with a credit card and that he would "have to have a talk" with her.
Since we didn't find the hotel that impressive (our room stunk like mold) and we had already booked another hotel anyway, we decided to proceed with checking out. The only nice thing about the hotel was the pool/jacuzzi and the day manager that spoke to us was nice.

Room Tip: Don't book a hotel on highway 76, you'll hate the traffic and the noise. There are plenty of...
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  • Stayed June 2014, travelled with family
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jaxia2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CPI164, General Manager at Best Western Center Pointe Inn, responded to this review, 16 July 2014
Dear Jaxia2014,
I am very sorry for the misunderstanding during your check-in. It is never our intention to begin someones vacation on a negative note. You did make your reservation with me personally and I did say you could pay daily as a few people do. Your room keys would only be good for one day at a time and would be extended as you pay for each additional night. It is procedure for our desk clerks to ask for cash payments in advance as most people paying cash do pay at check-in. They did not know of the conversation we had earlier and are sorry that you felt they were trying to mislead you. They did let you check in with paying only one night and let you know that you would have to let the front desk know by 11 a.m. the next morning your intentions for the following night. You and I did talk the following morning and it was more important to me that you enjoyed your time in Branson. I was sorry that you had already made the decision to leave. I hope that the next time you come to Branson you would allow us to show you this was an extremely isolated incident.

Bob Williams
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Center Pointe Inn

Property: Best Western Center Pointe Inn
Address: 3215 West Highway 76, Branson, MO 65616
Phone Number:
Region: United States > Missouri > Branson
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Green Hotel in Branson
#40 Family Hotel in Branson
#44 Romantic Hotel in Branson
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Best Western Center Pointe Inn 2.5*
Number of rooms: 162
Official Description (provided by the hotel):
The Best Western Center Pointe Inn is located in the heart of Branson's entertainment area with theaters, attractions and shopping within walking distance. Located next to the amazing Titanic Museum. Directly across from the Clay Cooper Theater and near Starlite Theater help make this hotel the perfect spot to stay while in Branson. Montana Mike's Steakhouse is also located onsite. The hotel features lots of great amenities. Indoor pool and hot tub, outdoor pool and hot tub, game room, exercise room, gift shop, ticket service, and guest laundry. Enjoy the free hot breakfast that is served daily. The breakfast offers fresh fruit, yogurts, cereals, breads, pastries, juices, milk, coffee, teas, eggs, biscuits with sausage gravy, fresh Belgium waffles and more. We now offer Electric Car Chargers. The hotel offers a variety of room types to suit your style. Choose from doubles, queens or kings. Interior or Exterior corridor rooms. Room amenities include electronic locks, iron/ironing boards, coffee maker, hair dryer, alarm clock radio, flat screen tv with cable/HBO Family movie channel, free local calls, free wireless Internet, refrigerator, and microwave. ... more   less 
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Also Known As:
Best Western Center Pointe Hotel Branson
Best Western Branson
Best Western Center Pointe Inn Branson
Branson Best Western

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