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“Loved this place” 5 of 5 bubbles
Review of Chateau on the Lake Resort & Spa

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Chateau on the Lake Resort & Spa
Ranked #18 of 140 Hotels in Branson
Certificate of Excellence
Saint Louis, MO
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Loved this place”
5 of 5 bubbles Reviewed 30 May 2014

We came with our 2 young grand kids for a 2 day stay and to go to Silver Dollar City. Everything about this place is 1st class. The minute we pulled up we were met by very friendly and helpful valets. Check in was a breeze. The rooms are beautiful, ours had a fabulous view of the lake and the mountains. We loved sitting on the balcony and looking out at everything. We had dinner at the Atrium Cafe, and it was very good food and good service. We had breakfast at the "Sweet Shop"' it was also very good. Everyone was so friendly, and the place is just beautiful. Short ride to Silver Dollar City, and there was almost no traffic at all. I strongly recommend Chateau on the Lake.

Room Tip: Our grand kids wanted a room on a high floor, and they accommodated us with a 9th floor room. Beaut...
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  • Stayed May 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank markandmary1971
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2,157 reviews from our community

Traveller rating
    1,281
    497
    256
    72
    51
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (618)
Date | Rating
  • English first
  • Italian first
  • Any
English first
Orland Park, Illinois
Level Contributor
136 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
5 of 5 bubbles Reviewed 29 May 2014

This is certainly a top shelf Resort that happens to have it's own marina on Table Rock Lake. Both are reasonably price. There are two restaurants (one upscale) and a grill. For desert they have their own ice cream parlor. They guarantee no calories! If you do find one they have a nice workout room and Tennis courts. They also have clubs for the kids.The grounds are impeccable with both an inside and outside pools. The pool attendants like everyone at the Chateau ensure that every effort is made to ensure your comfort is a priority. I recommend the Smoked Salmon for breakfast and Lobster Bisque as a starter for dinner. They have a concierge ( Angel) that will arrange attendance for any of the shows and provide recommendations for other activities. I encourage you to visit their web site : www.ChateauOnTheLake.com. Stay like the top 1% without costing an arm and a leg.

Room Tip: We were in a king on the 9th floor with a sit out balcony. Request the lake side. Rooms are quite an...
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  • Stayed May 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank Bruce L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Leawood, Kansas
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 29 May 2014 via mobile

We've been coming to the Chateau for several years & Memorial Day weekend is extra special there. This hotel is also very family/kid friendly. Lucky Bear will visit every child's room upon request Friday and Saturday nights with milk & cookies. There is a great heated outdoor as well as indoor pool along with a hot tub. There's also a massive spa with all the pampering you could ever want. There is an awesome free movie theater inside the hotel that plays family friendly newer movies 3x a day. The food is AMAZING! There's 2 restaurants as well as a sanwhich shop & a sweets shop with ice creams, coffees, homemade bakery items etc. The view is absolutely breathtaking! Besure to ask for a lake view on an upper level & if the Chateau is having fireworks ask for a room with a view of them. We watch them every year together with the family right from our balcony. Best weekend ever!

  • Stayed May 2014
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank jocobrat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
O'Fallon, Missouri
Level Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 27 May 2014

Outstanding and courteous staff? Yes. Tennis courts and indoor pool AND outdoor pool? Yes. Walking trail? Yes. Great restaurant and sweet shop (and large workout room)? Yes! This place covers it all. If you're looking to pamper yourself in Branson, this is the place. We had a very nice stay. The only gripe was the soft mattress, but I was told by management that new beds were on the way. If you can afford it, I definitely recommend it.

Room Tip: The lake view rooms have a wonderful view of the lake and surroundings.
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  • Stayed May 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
1 Thank Jim B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
7 reviews
5 of 5 bubbles Reviewed 27 May 2014

A group of 5 couples met in Branson at Chateau on the Lake. We had a wonderful experience and found the entire staff very helpful. They went out of their way to make this a memorable trip. The gym was well appointed. The restaurants were more than willing to seat our party any way we wanted. Food was good. We will go back.

  • Stayed May 2014, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Sueschaf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed 27 May 2014

We had poor service ; from snarky valets, ( valet was too "busy" to answer any of my questions and wouldn't even look at me even though there weren't even any other guests waiting. Unbelievably long waits in the cafe, and being stranded at the docks (their phone had been "stolen" that was supposed to be available to call for a shuttle . We loved the area... But the hotel.... We will be looking for a new one.

  • Stayed May 2014
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank Angela L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephen M, General Manager at Chateau on the Lake Resort & Spa, responded to this review, 9 June 2014
Dear Angela L:
Before you posted your review, I received an email from you pertaining to the matter as you have outlined in your review, during your one night stay at the resort. I called and talked to you less than 24 hours after you and your family had checked out of the hotel.
As I did then and as I do now, I extend to you our most sincere apologies for our inabilities to meet your expectations. As I shared with you, feedback from our guests is very important to us and follow up including disciplinary action is taken depending upon the infraction. Besides my apologies, if there is anything else I can do in my attempt to satisfy your needs please let me know.

Regards,
Stephen Marshall
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ballwin, Mo
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
3 of 5 bubbles Reviewed 22 May 2014

My wife and I recently spend 3 nights at the Chateau on the lake. It started poorly. We were carrying our bags in from the car and even though there were two employees standing outside, we were offered no help with our bags or even an assist with the door. I had to drop my bags to open the lobby door then pick my bags back up to carry them in while two employees were standing 5 feet away. General service levels could certainly be better - smile people!! We asked to be moved after the first night. The walls are very thin and we were next to the ice and vending machines, so we didn't get much sleep the first night and did not get any help moving our things to the new room. The rooms themselves were ok, but neither room we were in had a mini fridge. I would expect a fridge in a room of a hotel which purports to be 5 stars. Location and views of the lake were outstanding. Spa is very overpriced.

  • Stayed May 2014
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank Richard S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephen M, General Manager at Chateau on the Lake Resort & Spa, responded to this review, 9 June 2014
Dear Richard S:

Thank you for taking the time to share your comments and the feedback, following your most recent stay at the Chateau. There is no excuse for two of our bell persons to stand around watching you carrying your own bags, without at least offering their services. This is unacceptable and it will be dealt with in the fashion deserving of the incident.

It is our intentions to strive to meet if not exceed each of our guests’ expectations. When we fail to do so, I can assure you it is very upsetting to learn that we didn't. Please accept my sincere apologies and if given the opportunity to be of service again. We will do everything within our power to prove that we can provide a level of guest service that is in keeping with our own standards.

Regards,
Stephen Marshall
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Chateau on the Lake Resort & Spa

Property: Chateau on the Lake Resort & Spa
Address: 415 North State Highway 265, Branson, MO 65616-8954
Phone Number:
Region: United States > Missouri > Branson
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Top resorts Hotel in Branson
#14 Business Hotel in Branson
#29 Family Hotel in Branson
#31 Romantic Hotel in Branson
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Chateau on the Lake Resort & Spa 4*
Number of rooms: 301
Official Description (provided by the hotel):
Chateau on the Lake Resort and Spa,Branson's only AAA Four Diamond resort and spa. Nestled in the Ozark Mountains over-looking the pristine waters of Table Rock Lake, yet only a short distance from nearby theaters, shopping, attractions and golf courses. One of the features of the resort is its 10 story atrium lobby complete with cascading waterfalls,lush plants and foliage. All guestrooms have hand finished textures walls in warm tones, comfortable Perfect Sleeper mattresses, down comforters, 37" flat screen TVs, Wi-Fi. Most of our guestrooms have balconies with lakefront, lakeview or moutain view exposure. Our award winning restaurant the Chateau Grille, has great food, great service and breath taking views of Table Rock Lake. Our #Sunday Brunch is Branson's best. ... more   less 
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Also Known As:
Chateau On The Lake Resort And Spa
Chateau On The Lake Hotel Branson
Chateau Lake

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