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“Great location, beautiful hotel, but the service is lacking...”

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Chateau on the Lake Resort & Spa
Ranked #18 of 140 Hotels in Branson
Certificate of Excellence
Cocoa Beach, Florida
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Great location, beautiful hotel, but the service is lacking...”
3 of 5 bubbles Reviewed 7 April 2009

The hotel itself is very beautiful, and the views are top notch, but for the cost of our 2 night stay, (over 1k including a meal), the service and the food were not up to par. It felt like the hotel was running on a skeleton crew. When we 1st arrived I asked the valet and the front desk where I could buy some wine to celebrate my wife's birthday, I was told by both of them to go to a gas station. That didn't make alot of sense to me, I also asked where I could get a good meal, and instead of informing that there was a restaurant in the hotel, they suggested some place down the road. It wasn't until going to the Library Lounge that I actually got some decent service. The bartender was very helpful and informed me that they have a large wine selection right there at the hotel and he found the bottle I was looking for. Very nice guy, as for the rest of the staff, they made it feel more like we went to a Ramada... there wasn't even anyone to open the doors when you walk in. Not a big deal in a cheap motel but when I'm paying over 1k for a couple night stay and a meal, I expect better service. As for the fine dining... well, again, the view is nice.

  • Stayed April 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jmaynard79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
chateaugm, Vice President & General Manager at Chateau on the Lake Resort & Spa, responded to this review, 24 April 2009
Thank you for taking the time to share with us your Chateau experiences following your most recent stay.

It is feedback such as yours that allows us the opportunity to take corrective measures when we have failed to deliver either the service or product that one would expect from a resort such as ours. It certainly appears we did not meet your expectations on your most recent visit which is a cause of much concern for us, as do pride ourselves in providing friendly, courteous and consistent service and a quality product.

Please accept my apologies for failing to meet your expectations on this occasion, one which we are not proud of. I trust our shortcomings will not become a deterring factor in your patronage of the Chateau in the future.

Sincerely,

Stephen Marshall
Vice President & General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,234 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (628)
Date | Rating
  • English first
  • Italian first
  • Any
English first
Wausau, Wisconsin
Level Contributor
212 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
4 of 5 bubbles Reviewed 29 March 2009

We decided to stay off the airplane this year and find a place we could drive to escape the Wisconsin winter. Basically I looked at the weather map and found Branson had a window of nice weather. I booked the highest star rated hotel in the area that wasn't adults only and it ended up being the Chateau. They had a Spring Break package for families where you got adjoining rooms, one full price and the other for half. The rooms were very well appointed and spacious. The first couple of nights we were basically in this huge hotel by ourselves. The staff was great, but the hotel pulled back on some of their facilities e.g. some bars, a deli etc. during those slow nights. Things picked up when the Missouri state police booked out the hotel and we got to see the staff and hotel humming along. We ate in the main restaurant and if you order off the full dinner menu you can easily hit $ 200 for a family of four without wine. They have another sandwich type menu with a nice selection that cuts that price in half. We tried selections from both, but ask for the other menu especially if you have teenagers who eat everything in five minutes or less. The food was quite good and presented well. I thought the rail drink prices were a bit high. You will pay $6.50-$7.50 for a single old fashion size drink. I do agree with the prior poster on the in room Internet. I tether to my Blackberry so I don't need it, but believe the price is too high. At a minimum the main lobby should have wireless in addition to the business center. All in all the hotel is a solid business / convention type hotel that can let its hair down for families. If your accustom to the Hilton, Sheraton, Marriott type resorts, the Chateau will not disappoint.

  • Stayed March 2009, travelled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Wausau_WIWapper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Little Rock, Arkansas
Level Contributor
22 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 23 March 2009

We're beginning to call the Chateau on the Lake our second home when we travel to Branson. We aren't world travelers but take vacations across the US twice a year and the Chateau always ranks at the top of our list. We had a credit card issue when we checked in due to our local bank implenting some new security features last week on debit/credit cards due to some type of security breach on their system and we found out (the hard way) that until they get the kinks out, the card will not work outside our home state (Arkansas). Fortunately we carried enough cash for the trip so the trip was not adversely affected but the staff of the Chateau was VERY understanding and worked with us to allow a smooth stay despite the card issues. We cannot say enough about the staff --- VERY professional and helpful As always, our daughter's favorite spots were the swimming pool and pastry shop. We brought our laptop along on the trip and was a little surprised to find an extra fee ($9.95 per day) for internet access. I would like to see the Chateau build this fee into the room package down the road if possible. We use trip advisor a alot during our trips and the laptop really helped. Overall, as always, we would (and do) highly recommend this hotel to our friends and family.

  • Stayed March 2009, travelled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ark_1864
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oklahoma
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 bubbles Reviewed 21 March 2009

It never dawned on me to check to see if a hotel in 2009 actually had FREE internet access (for an 'additional charge' you can get on the internet on ONE computer) At $200+ a night, one would think that a modern amenity such as internet/wi-fi would be included, but alas, the Chateau seems to be either stuck in 2004 or has adopted the attitude of "if you can afford $220/night for a room, what is another $10/day.

Don't get me wrong...BEAUTIFUL hotel, but for crying out loud....quit nickle-and-diming me.

Won't stay there again. Internet access is free at the cheaper hotels and how nice the room REALLY need to be.

  • Stayed March 2009, travelled with family
    • Value
Helpful?
6 Thank JHat10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
chateauonthelake, Vice President & General Manager at Chateau on the Lake Resort & Spa, responded to this review, 22 March 2009
It is always important when we here from our guests as your feedback is very much welcomed. As you pointed out in your review we do charge, like many other upscale hotels and resorts, many who are our competitors, charge for secure and the optimum word is secure, In Room high speed intermet service. We do however provide that very same service at our Business Center and two other locations at the resort FREE of charge. If we neglected to share this information with you, please do accept my sincere apologies. Despite this shortfall, I am pleased to know that your stay was a pleasant one.

Sincerely,

Stephen Marshall
Chateau on the Lake
Vice President & General Manager
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Greenwood, Arkansas
Level Contributor
47 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
5 of 5 bubbles Reviewed 6 December 2008

My girlfriend and I decided to go to Branson for our annual Christmas shopping trip. I discovered we could stay here for around the same price as the regular 3 star hotels where we usually stay and for quite a bit less than a couple of the other nice hotels in the area. The staff was friendly and welcoming. And when we arrived we received a complimentary upgrade which was great.
The hotel and grounds were beautiful. The inside was beautiful as well with a huge atrium complete with waterfall and lovely plants. And it was decorated for Christmas with lots of lights and an incredible gingerbread house.
The room was great - nicely decorated and extremely clean. The beds were comfortable with lots of pillows. The bathroom was very nice - nice tile and granite countertops.
The hotel has a great pool/spa area with indoor and outdoor pools and also it's own movie theater which shows free movies in the evening. I liked the fact that the indoor pool and hot tub area are open for 24 hours.
We spent the evening in the library lounge which was very nice with a big fireplace and lots of cozy seating. Drinks were expensive but good and there was a guitar player and singer who were very entertaining. They offer appetizer type food here and we ordered the ravioli which was good. We also ordered the "deconstructed bruschetta" which was the only dark spot on the entire stay. There's just no sugarcoating the awfulness of it - especially the salmon/cheese mixture which was fishy and horrible. BUT - still a good evening and atmosphere.
Our stay wasn't long enough to enjoy all the wonderful amenities this hotel offers. We really hope to be able to return for a longer stay and I especially would like to visit the spa.
I would definitely recommend this hotel and think it was a great value as well.

Helpful?
2 Thank mttee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
chateaugm, Vice President & General Manager at Chateau on the Lake Resort & Spa, responded to this review, 16 March 2009
I would like to thank you for taking the time to submit a review following your most recent stay at the Chateau. It is feedback such as yours which is welcome, for it allows us the opportunity to take corrective action where we may have not met your expectations. Please know that the Chef and I will review in its entirety our Library Lounge menu and I can assure, if you were to return to the Chateau, which we certainly hope you do, there will be a vast improvement to our Library Lounge menu.

Regards,
Stephen Marshall
Vice President & General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Arkansas
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 1 December 2008

My husband and I just returned from a long weekend at the Chateau. It was our first getaway without our 2 children and it was just what we needed! We came home relaxed and refreshed.

The staff is wonderful. Very helpful and friendly. We were upgraded to a larger room upon check in. A pleasant surprise. The decor was warm and inviting. We were there just in time to enjoy the Christmas decorations. The room was a very good size (deluxe king) and comfortable. There were two vanity areas one in the bathroom and one in the bedroom area. Very helpful for two people getting ready to go out.

The balcony with views of Table Rock Lake was also nice. It was a little chilly on our visit, but in warmer weather it would be wonderful to have breakfast on the balcony.

Indoor Pool/Whirlpool area was very nice. Adults only after 10 pm was especially great. There were more children at the resort than I expected for such an upscale resort. A little noise on our floor one night around midnight-1:00 am.

The only meals we had at the hotel were breakfast. The package we booked came with in-room breakfast (or you can elect a $35 breakfast credit in the restaurant which was nice for some variety). The food was excellent and plentiful! The restaurant offered a full breakfast buffet on the Sunday morning we went down to the restaurant.

I have to say, the best part of the resort is the spa!!! I enjoyed a Chateau signature massage which allowed access to full use of the spa facilities including an outdoor whirlpool, indoor whirlpool, eucalyptus steam room, dry sauna and relaxation lounge with snacks and beverages. My husband came along and enjoyed the facilities for only an additional $20.

This was a very memorable weekend for us. We will absolutely return to this hotel next time we have a chance. Highly recommended.

  • Liked — Spa and luxury accomodations
  • Disliked — Nothing
  • Stayed November 2008, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank TNTAllen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
chateaugm, Vice President & General Manager at Chateau on the Lake Resort & Spa, responded to this review, 16 March 2009
Your review is very much appreciated, thank you for taking the time to do it. Naturally, it is always nice to know when we have met if not exceeded our guest expectations. Our staff at the Chateau do make every effort to go above and beyond to make our guests stay as pleasant as possible.
We look forward to welcoming you back to the Chateau in the not too distant future.

Sincerely,

Stephen Marshall
Vice President & General Manager
Chateau on the Lake Resort & Spa.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Jonesboro,Ar
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 21 October 2008

My wife and I stayed at the Chateau on the Lake on our honeymoon and loved every moment.

Upon arrival, seeing the resort high on the hill was amazing. The landscaping out front is beautiful with flowers and small waterfalls. Before entering the lobby, the staff greeted us and opened the door. The desk staff was very friendly. In the middle of the hotel, the landscape and view is simply amazing. There are elevators to accommodate you to your floor.

We stayed on the fifth floor in a king deluxe and the room was perfect. It was spacious. The bed and the sheets were soft and relaxing. Out on the balcony you could overlook table rock lake. Seeing the sun set in the evening was breath taking.
In the package we purchased,it included breakfast in bed.
The server was very friendly and the food was very good.
Checkout was the easiest I have ever handled.

At the resort they have a restaurant, movie theater,tennis court,pool,hot tub just to name a few.

If parking seems to be a concern as it was for us at night, they offer validate parking.

I am a middle class citizen and money was not an option when it came to staying at the Chateau on the Lake.

It is a 4 star resort indeed. I will be staying there anytime I visit Branson and I recommend giving them the change to impress you as well.

  • Liked — how elegant the hotel was
  • Disliked — not enough parking spaces
  • Stayed October 2008, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank newlyweds72401
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
chateaugm, Vice President & General Manager at Chateau on the Lake Resort & Spa, responded to this review, 16 March 2009
We certainly do appreciate when our guests take the time to write a review such as you did. Even though we make every effort to ensure that our guests are extended the best that service has to offer, there are times when we may fall short. When this may happens, we always like to know so that corrective measures may be taken right away. I am pleased to learn that your stay with us was indeed a pleasant one and we look forward to welcoming you back to the Chateau.

Sincerely,
Stephen Marshall
Vice President & General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Chateau on the Lake Resort & Spa

Property: Chateau on the Lake Resort & Spa
Address: 415 North State Highway 265, Branson, MO 65616-8954
Phone Number:
Region: United States > Missouri > Branson
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Top resorts Hotel in Branson
#14 Business Hotel in Branson
#29 Family Hotel in Branson
#31 Romantic Hotel in Branson
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Chateau on the Lake Resort & Spa 4*
Number of rooms: 301
Official Description (provided by the hotel):
Chateau on the Lake Resort and Spa,Branson's only AAA Four Diamond resort and spa. Nestled in the Ozark Mountains over-looking the pristine waters of Table Rock Lake, yet only a short distance from nearby theaters, shopping, attractions and golf courses. One of the features of the resort is its 10 story atrium lobby complete with cascading waterfalls,lush plants and foliage. All guestrooms have hand finished textures walls in warm tones, comfortable Perfect Sleeper mattresses, down comforters, 37" flat screen TVs, Wi-Fi. Most of our guestrooms have balconies with lakefront, lakeview or moutain view exposure. Our award winning restaurant the Chateau Grille, has great food, great service and breath taking views of Table Rock Lake. Our #Sunday Brunch is Branson's best. ... more   less 
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Also Known As:
Chateau On The Lake Resort And Spa
Chateau On The Lake Hotel Branson
Chateau Lake

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