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“Best of Branson”

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Chateau on the Lake Resort & Spa
Ranked #18 of 140 Hotels in Branson
Certificate of Excellence
East Lansing, Michigan
Level Contributor
78 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 139 helpful votes
“Best of Branson”
4 of 5 bubbles Reviewed 10 August 2009

The hotel is perched high on a hill overlooking beautiful Table Rock Lake.

The hotel is nicely decorated with an atrium and water fall in the lobby. We had room 230. The room itself was nice. Everything seemed new and clean. The room was average to large in size with two queen beds and a large flat screen television. There was a wet bar area in the room, itself, but it did not include a mini-bar or fridge. The bathroom was large with a huge vanity area. One nice touch was a hamper in the bathroom for wet towels (you didn't have to leave them on the floor or in the tub if you wanted them to be replaced.) Overall, the rooms were comfortable, clean and nice.

Our room, unfortunately, had absolutely no view. We had one window that looked out at the roof of the entrance. Seriously, we looked at a steepled roof. We did not complain as we were on business. I'm sure their are rooms with great views, most with sliding doors and small balconies. Just avoid this room if you would like a view.

The pool was nice with a great view, and usually not too crowded in the morning. It could get difficult to a chair later in the day. Also, on the ground floor near the pool there was a large patio area with tables and comfortable chairs. There was also a fountain. This was a nice area to sit and relax, read, have a drink, and enjoy the view of the lake and mountains.

There was a nice sweets and coffee shop from which you could grab a coffee and muffin or cinnamon rool for breakfast or ice cream of cake for dessert. The prices at this shop were rather reasonable and the servings large. I did eat at the restaurant for breakfast twice, once having the buffet and the other ordering off the menu. I didn't think the buffet was worth the money. Anything at the buffet could be ordered off the menu, and some of the items on the buffet were soggy, etc. The prices were high, but similar to other hotel restaurant prices. It was never busy, and the food was pretty good, but not great. The service was good, although the hostess was not the friendliest.

One nice amenity was a small movie theater that showed two movies daily. The first showing at 2 p.m. was always a kids movie, and the second at 7 p.m. was usually PG or PG-13. Popcorn was served. This was a nice diversion on a rainy afternoon.

One afternoon, we rented a pontoon boat and tube from the hotel marina. This was by far the highlight of the trip. The rental fee was reasonable ($200 for 4 hrs. plus gas.) The lake is very large and rather pretty. It is also deep. There were several places for everyone to stop and jump off cliffs into the water. Very fun.

  • Stayed July 2009, travelled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Magg1ema3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
chateauonthelake, Vice President & General Manager at Chateau on the Lake Resort & Spa, responded to this review, 13 August 2009
Thank you so much for taking the time to write a review following your recent stay at our resort. We always like to hear from our guests and encourage them to give us feedback for it is very helpful to us, especially in correcting a situation that may have not been up to our standards.
Your business is very much appreciated and we look forward to welcoming you back to the Branson and to the Chateau in the not too distant future.

Sincerely,

Stephen Marshall
Vice President & General Manager
Chateau on the Lake Resort & Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,235 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (628)
Date | Rating
  • English first
  • Italian first
  • Any
English first
Tecumseh, Oklahoma
Level Contributor
61 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
5 of 5 bubbles Reviewed 11 July 2009

We stayed at Chateau in a suite. It was wonderful. Lots for the kids to do. Great food. Nice pool. Very nice decor. I would happily recommend to anyone wanting a high class vacation.

  • Stayed June 2009, travelled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ericsrx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
chateauonthelake, Vice President & General Manager at Chateau on the Lake Resort & Spa, responded to this review, 15 July 2009
We truly appreciate you taking the time in writing a review following your recent stay at the Chateau. It is also pleasing to learn that you and your family had a wonderful stay and we were able to meet your expectations. Hopefully we will have the opportunity in the not too distant future of welcoming you back.

Sincerely,

Stephen Marshall
Vice President & General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Iowa
1 review
4 of 5 bubbles Reviewed 5 July 2009

The Chateau on the Lake is a beautiful hotel complete with great amenities. We stayed there over the Fourth of July week with extended family and it provided plenty to do for all ages. The staff really stood out above all as they provided excellent service and went above and beyond anticipating our needs whether we were at the pool, the marina, or the movie theater. And the fireworks display on the 4th was phenomenal!

The only hesitation I would have for choosing the Chateau for our next trip to Branson is the fact that none of us were aware that pets were allowed to stay in the rooms. And we were assigned rooms on the "pet" floor and were not able to move upon our arrival because our party would have been separated on different floors to accomodate this request. Noise was not the problem as I thought it might have been but rather I was uncomfortable with dogs being walked through the restaurant area and the pool area with small children playing everywhere. Also, I did not like thinking that someone else's pet likely slept on the bed or couch in our room.

Aside from the pet issue, I was impressed with the accomodations and would recommend it to anyone desiring an upscale vacation experience - as long as you aren't allergic to pets.

  • Stayed July 2009, travelled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Cyclones4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Texas
1 review
5 of 5 bubbles Reviewed 3 July 2009

We stayed at the resort with three generations of family for our 50th wedding anniversary. The staff went out of thier way to please us. The rooms were beautiful and the service was outstanding. We came back from the nature trail one morning and the staff immediately gave us bottles of cold water to rehydrate. The teenagers loved the marina with the canoes and jet skis. We rented a pontoon boat for a day and the price was very reasonable and it wa so much fun. We would return in a minute as all familty members raved about what an accomadating resort we were in.

  • Stayed June 2009, travelled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank masTexas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
illinois
Level Contributor
18 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 bubbles Reviewed 1 July 2009

Wonderful resort with an amazing staff. Everyone was so helpful and friendly. This is our main criteria on whether we return to a resort or not.
We loved our room - a chateau king with an amazing view of the lake. Loved the high speed elevators with the center atrium views.
Marina is very well equipped with a pleasant staff.
Outdoor pool has nice views . . . they even have lemon-scented cooling towels brought to your chair on the hot days!
All of our meals were excellent and reasonably priced for what you get. Loved the Sweet Shoppe.
Resort is adjacent to the dam and state park with hiking trail.
Highly recommend this resort to those who want an upscale resort in Branson away from "the strip" and on the lake. Only a quick drive to the shows if you do want to go - we used our Garmin which took us on the backroads and got us there quickly.
We will definitely go back.

Stayed June 2009, travelled as a couple
Helpful?
Thank climbingduo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
chateauonthelake, Vice President & General Manager at Chateau on the Lake Resort & Spa, responded to this review, 3 July 2009
Thank you for taking the time to share your comments about your most recent stay at the Chateau. It is always nice to get feedback from our guests, esepcially when the remarks are glowing.
Our staff take great pride in their work and are the ones who have the greatest impact on our guests' experiences. I am very fortunate to have them on my team.
Your patronage is very much appreciated and we look forward to welcoming you back to the Chateau in the not too distant future.

Sincerely,

Stephen Marshall
Vice President & General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Basehor, Kansas
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 20 June 2009

Stayed at the Chateau with my girlfriend for three nights on a visit to Table Rock lake and Branson. Had a room on the 5th floor with a view of the lake. Rooms are very nice and well decorated. Lobby of the hotel is very nice with an indoor waterfall, and very impressed with indoor/outdoor pools. My only disappoinments were at a rate of over $300 a night the hotel does not provide a continental breakfast. Also the balcony of our room had many spider webs on the railing and ceiling. I mentioned this to the front desk on our way out one morning, but it was never cleaned And if you plan on renting a boat of jet ski for the lake, avoid the Chateaus marina. Their rates are about 10% more than State Parks Marina just a few miles down the strreet. Overall I enjoyed my stay here but probably would decide to stay somewhere else on another visit.

  • Stayed June 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank begbie1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
chateauonthelake, Vice President & General Manager at Chateau on the Lake Resort & Spa, responded to this review, 29 June 2009
We do have a tendency in the summer months here in the Ozarks to attract spiders together with their webs. I am sorry about that and I will bring you concern to the attention of our housekeeping team and ensure that they pay more attention to those spider webs out on our balconies. There is no excuse after you brougt it to our attention during your stay that it was not taken care of right away.
Our private Chateau Marina is for our hotel guest only and is managed by the same company that operates the State Park Marina. They do a great job at both locations and set the prices. I am glad to know that you were able to experience Table Rock Lake during your visit to Branson as so many of our visitors don't know what they are missing.

Sincerely,

Stephen Marshall
Vice President & General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
NWA
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 bubbles Reviewed 16 June 2009

Decided to take my wife to this highly regarded hotel for Mother's Day this year as I wanted to show her a very special time. I selected the hotel's bed and breakfast package which included a one night stay, allegedly overlooking the mountains, and breakfast room service. Well, things didn't turn out as expected. Upon arrival we were met by a downright unpleasant valet who, upon discovering we had no business to extend him, rebuffed us with quite a sneer. Unperturbed, we proceeded to check in only to be met by a nice, but untrained, young lady. After having to assist her to provide us with our own needs we went up to our room which was indeed nice. The beds we luxurious (my thoughts), if a bit hard (my wife's comments.) The view was of the lake, if one were to stay far from the window. Otherwise it was of the trash bin and back of the hotel where, to our chagrin, we learned we would be treated to a frequent host of banging noises. Still, we enjoyed the room overall. We eventually wandered out of our room and ended up at the sweet shop for dessert. What a disappointment that was. Again, service was not only lacking but the selection of available food items was scant, at best. Nevertheless, the view from the shop was magnificent and we thoroughly enjoyed our treats. Soon after, we visited the gift shop where a perfectly lovely lady, the shop manager, conversed with us as if we were old friends. After selecting many fine gifts to take home with us we sauntered on to enjoy a dinner on the town. Here again, service was an issue for when we asked for directions into town from the hotel we were misdirected. The evening went uneventfully but we didn't sleep comfortably. The next morning, upon waking, we ordered breakfast via room service. It was not a difficult order but it took the staff three trips and an argument with my wife to get our order complete. Even so, the food was lukewarm, at best, and nearly inedible. The coffee, however, was great and we highly recommend it. Good luck if you decide to stay here but we do not feel comfortable recommending it.

  • Stayed May 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BradB_NWA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
chateauonthelake, Vice President & General Manager at Chateau on the Lake Resort & Spa, responded to this review, 18 June 2009
As I have stated in many of my responses to reviews before, we always welcome feedback from our guests for it allows us the opportunity to correct issues where they may exist in our operation.
It appears on this occasion we failed to deliver the service levels we have earned our reputation on and I would like too think that this was an isolated incident. Nevertheless, one can be rest assured that those areas of concern will be looked at and where deemed necessary appropriate measures will be taken to correct the issues.
My sincere apologies are extended and hopefully this incident will not become a deterring factor in the patronage of the Chateau by others.

Sincerely,

Stephen Marshall
Vice President & General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Chateau on the Lake Resort & Spa

Property: Chateau on the Lake Resort & Spa
Address: 415 North State Highway 265, Branson, MO 65616-8954
Phone Number:
Region: United States > Missouri > Branson
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Top resorts Hotel in Branson
#14 Business Hotel in Branson
#29 Family Hotel in Branson
#31 Romantic Hotel in Branson
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Chateau on the Lake Resort & Spa 4*
Number of rooms: 301
Official Description (provided by the hotel):
Chateau on the Lake Resort and Spa,Branson's only AAA Four Diamond resort and spa. Nestled in the Ozark Mountains over-looking the pristine waters of Table Rock Lake, yet only a short distance from nearby theaters, shopping, attractions and golf courses. One of the features of the resort is its 10 story atrium lobby complete with cascading waterfalls,lush plants and foliage. All guestrooms have hand finished textures walls in warm tones, comfortable Perfect Sleeper mattresses, down comforters, 37" flat screen TVs, Wi-Fi. Most of our guestrooms have balconies with lakefront, lakeview or moutain view exposure. Our award winning restaurant the Chateau Grille, has great food, great service and breath taking views of Table Rock Lake. Our #Sunday Brunch is Branson's best. ... more   less 
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Also Known As:
Chateau On The Lake Resort And Spa
Chateau On The Lake Hotel Branson
Chateau Lake

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