I will start by saying that there were many positive things about Still Water. The unit itself was quite nice and spacious. The room was very clean with one exception (the coffee maker water tank was dirty with dust, and hair and we ended up buying a cheap maker at walmart to use for the weekend). The unit was nicely furnished, kitchen was quite nice and included a washerdryer and dishwasher. The one bedroom suite was lakefront and had a nice view of the water. The complex itself is a bit crowded. Parking was sometimes difficult in the lot which was shared by three buildings. It was a winter visit so the outdoor facilities were closed. There is no maid service here, but this was not expected as this is a condo resort. They did have a towel exchange but it was located in a different building and required a trip outside to get fresh towels.
Overall, the place had many positive features, but there were some major problems.
First of all, the claim that there is wireless internet at this facility is misleading. Some of the rooms apparrently have wireless internet available. However, the complex is large and the signal was weak to nonexistant in our room. For the majority of our stay we had no internet signal. During some brief periods we had a one bar signal which was intermittent. I read the response to another review here regarding internet access, in which the management responded that the customer had not contacted them about the problem So when we found we had no internet access we called the front desk and were told that it was a problem with our computer. My spouse has worked in IT for ten years and is microsoft windows and office certified. In addition, we have no problem accessing wireless networks anywhere else, so we were confident that there was no problem with our laptop. In short we were told that if the signal is too week in the room we could access the internet from a hotspot at the complex market or front office. It was very dissapointing and the complex clearly needs to upgrade their wireless hardware network or stop advertising that they offer free wireless internet.
The second major problem was with the hot water. Our first night we had no problem with the hot water. We filled our jacuzzi tub and had a nice hot bath. However, for the remainder of the trip hot water was a major problem. On our first morning, we woke up about 8am and got to the the shower about 9:30. We were upset to find that the hot water was not running hot. It was not ice cold either, I would describe it as tepid. It would have passed the wrist test for checking if baby formula is cool enough to use with flying colors. I showered second and the water was a bit uncomfortable, so much so that I had to turn on the gas fireplace and sit in front of it to warm back up. We called the front desk to tell them and they said they would call maintenance. We never heard another thing from them and hoped that they would be able to correct the problem. We spent the day shopping and taking in shows and finally returned to the room in the late evening eagerly awaiting some time in the jacuzzi. We were very dissappointed to find that the hot water was still barely warm. There was enough warm water to fill the jacuzzi less than half way to the jets when it became gradually colder. By the time the jacuzzi was full enough to turn on, the water was cool to the touch. On our second and final morning, we arrose pretty early since it was our checkout day and found that the hot water was somewhat better, warm enough to shower with the shower valve turned all the way to hot. The hot water was never freezing cold, but it was tepid. It was dissappointing that maintenance did nothing about the problem and that no one ever got back to us to followup. We were surprised to find that the hot water is shared amongst units and that the unit did not have its own individual hot water heater. It is clear to me that the problem is that the water heating facilities here are not adequate. The complex was very crowded during our weekend, it seemed that every unit in the building was full. Each unit has a shower, dishwasher, washer dryer, and large jacuzzi tub. I suspect that maintenance was unable to correct the problem becasue the problem is that the heating equipment here is inadequate for the demand when they are full. It was very disappointing to find problems with the hot water when we were specifically seeking a jacuzzi sweet to relax for the weekend. It was also dissappointing that no one followed up with us after our report of the problem.
The third problem with the place is traffic. The reason this is a problem is because the complex is located on the same road used to get to six flags from the Branson strip. The reason this is a problem is that if you want to return to your room when the park is busy, you have to wait in line with the traffic waiting to get into Silver Dollar City. I suspect that most of the time this wouldnt be an issue, but occasionally there is substantial traffic waiting to get into the park. On the other hand, if you are planning on going to Silver dollar city a lot during your stay, this complex is located past Silver Dollar city, so you approach the park from the opposite direction and avoid the traffic waiting to get into the park from the Branson strip side. Going to see the christmas lights at Silver Dollar City was actually the focus of our stay so we rather enjoyed being close to the park on the low traffic side. The potential to run into problems with traffic is something to keep in mind.
Again, I want to repeat that there were many nice things about this place. It was clean (with one exception), lake front, and very romantic. I could have easily given this place five stars. The problems with internet were not even THAT big a deal. Afterall we were there to relax and it would not have been the end of the world if i could not check my email for a few days. Neither was the Silver Dollar City traffic as long as you are prepared for it and plan your day to avoid peak times. However, all the positives are trumped by having to take a cold shower and by not being able to use the jacuzzi due to lack of hot water. Unfortunately this was a major problem and brings my rating down to two stars. I wont be returning to still water.
- Official Description (provided by the hotel):
- Recommended by Better Homes & Gardens, Still Waters is your "complete destination resort" on beautiful Tablerock Lake. Just 2 miles from Silver Dollar City and close to all of Branson's shows. The resort features 1-4 bedroom deluxe condos, cottages and suites as well as 3 outdoor pools, hot tubs, kiddie pools and the New "Zume the Flume," a water slide adventure. Our new marina offers boat rentals, jet skis, bass boats and more. ... more less
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- Also Known As:
- Still Waters Hotel Branson
- Still Water Condominium Resort