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“Nice hotel for a quick visit”

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SpringHill Suites St. Louis Brentwood
Ranked #2 of 2 Hotels in Brentwood
Certificate of Excellence
Lake in the Hills, Illinois
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Nice hotel for a quick visit”
Reviewed 1 June 2014 via mobile

We stayed here just one night for a quick family visit in St. Louis. We chose it because of proximity to the location we were all meeting at but it was also only a couple of miles from forest park which was great. The hotel was clean and had some nice amenities - huge parking garage and big hot breakfast included. Some of the family went swimming and said the pool was very small. And we didn't have a fan in the bathroom even though it looked like there was one. Overall a nice hotel!

Stayed June 2014
Helpful?
1 Thank EAN81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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237 reviews from our community

Traveller rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (36)
Date | Rating
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English first
Illinois
Level Contributor
68 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
Reviewed 25 May 2014 via mobile

Very nice guy at the front desk upon check-in. All down hill from there. Our room had almost no furniture; looked like it was designed to accommodate a second bed, but someone mismeasured. There was just a big empty space within the very narrow room. One bedside table only with no lamp and no outlet near the bed to plug in a laptop. Long, narrow, BRIGHT, wall-mounted plastic light fixture above the bed. Very "hospital." No Marriott down bedding here. Everything is fiber filled and - though clean - smells sour/mildewy. One of the bath towels was obviously not replaced after the previous guest. We won't be back.

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kersti
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ann D, Manager at SpringHill Suites St. Louis Brentwood, responded to this review, 27 May 2014
We greatly appreciate your feedback on your stay. We will use this information to continue to improve our hotel service and deliver exceptional stays in the future. I will share your comments in regards to the linens and towels with our housekeeping staff in order to address and correct this situation. As for the room layout and design I will share your comments with our owners so that we may address your concerns when planning for future renovations. I am glad that the front desk agent was friendly and your check-in experience was pleasant even though I am disappointed that the remainder of your stay was not up to Marriott’s standards.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Newburgh, Indiana
Level Contributor
84 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
Reviewed 14 May 2014

Our family (2 adults, 3 kids) spent one night here while we were in St. Louis for a medical appointment. The location is good - easy on/off I-64 with stores and restaurants very close by. The parking situation is a little odd, however; there is a very, very small lot in front of the hotel which is shared with 2 restaurants, then a parking garage sort of perpendicular to the hotel. There is no skywalk or connection from the garage to the hotel - you must park, take the elevator down, walk down the sidewalk, then into the hotel. For us it wasn't a big deal because once we checked in, we only left on foot to get dinner, and didn't visit our vehicle again until we checked out the next day, but if you plan to be coming and going a lot by car, it would be cumbersome.

The hotel and our room were both very clean, we had plenty of pillows, towels, etc. The staff we interacted with were all very polite and friendly. Breakfast was typical but well stocked and tasty. Like at other SpringHills, the pool was very small, but adequate and had plenty of towels.

Our one real complaint is the noise. We were placed next to the elevators and I could hear the 'ding' several times during the night. Then around 5 a.m., I started hearing noise from a construction site which is right behind the hotel. Obviously the hotel can't really control the construction site and eventually that will be finished, but it did disrupt my sleep a little.

We'd probably stay here again if we needed to visit the area.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Heather H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ann D, General Manager at SpringHill Suites St. Louis Brentwood, responded to this review, 19 July 2014
Heather,
Thank you for taking the time to review our hotel. I sincerely apologize for the noise of the elevator and the construction site of the Animal Protection Agency adjacent to the hotel. I also wanted to let you know that we do have complimentary memberships for our guests at The Heights. The Heights has an indoor water park and a full service gym that our guests are welcome to use. We hope to see you again on future visits to St. Louis.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
nj
Level Contributor
78 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 121 helpful votes
Reviewed 9 May 2014

recently spent the weekend here while visiting St. Louis. It is ideally located a few miles away from the downtown/airport area, and very close to nice shopping.

hotel was very clean and comfortable. breakfast was more than adequate. would not hesitate to stay here again when in St. Louis.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank da_jm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kansas City, Missouri
Level Contributor
34 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 5 May 2014

Once again we stayed at the Spring Hill suites in Brentwood this past weekend. Our room was fabulous. It was quiet, roomy, very up to date and the beds are to die for. The staff was very friendly. I did not encounter one person that had on a Marriott uniform that did not speak and ask how I was doing. It is just plain old good hospitality. The Price is so very right. It will be our St. Louis Marriott of choice from here on out.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Noireevb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chicago, Illinois
Level Contributor
209 reviews
171 hotel reviews
common_n_hotel_reviews_1bd8 149 helpful votes
Reviewed 30 April 2014

PROS:

Big rooms
Good lighting
Free wifi
Good location for food, shopping, etc.
Large bathroom, decent amenities
Clean
Next to restaurants so the lack of room service is not an issue
Plenty of parking in adjacent parking garage
Flat screen television
Nice desk/work area
Quiet HVAC

CONS
Very uncomfortable bed
Noisy...could hear people above and in hallway very easily
Breakfast is typical 'free fare' - fake scrambled eggs, cereal, etc. Not bad but not great
Overpriced for the noise factor

Location was good for the work I was doing but I would not stay there again. Too noisy, too uncomfortable (beds).

Strictly average at best.

Room Tip: Try to get one that doesn't face the animal shelter. It gets noisy in the morning.
See more room tips
  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank TravelMommy1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ann D, General Manager at SpringHill Suites St. Louis Brentwood, responded to this review, 2 May 2014
We truly appreciate you sharing your thoughts with us so that we can continue to improve and deliver exceptional service in the future. I will share your feedback regarding the noise and bed comfort with the owners of the hotel so that we will be able to address your concerns when planning for future renovations.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Fort Leonard Wood
Level Contributor
54 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 29 April 2014

My wife and I frequently spend time in St Louis and have stayed at multiple hotels - paying anywhere up to $200 a night. Well, we were doing the search engine thing on a Thursday night for a place to stay on the weekend - Blues and Cards both at home - so pickins were slim. Stumbled onto SpringHill Suites for $108 and took a chance. What a pleasant surprise - very nice hotel. Clean, modern, rooms were spacious, and the location was awesome. Right off Hwy 64 and easy access to all that we came to do - which was relax, visit Forest Park and eat out a lot. The suites had both a bedroom area and a seating area with couch and desk. Small kitchenette with all the luxuries of home. Breakfast was wonderful. Erin - our receptionist was very friendly and professional. Already booking a stay for the upcoming Blues Festival in late May.

  • Stayed April 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank KWayneB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about SpringHill Suites St. Louis Brentwood

Property: SpringHill Suites St. Louis Brentwood
Address: 1231 Strassner Dr, Brentwood, Saint Louis, MO 63144-1875
Region: United States > Missouri > Saint Louis > Brentwood
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 2 Hotels in Brentwood
Price Range (Based on Average Rates): ££
Hotel Class:3 star — SpringHill Suites St. Louis Brentwood 3*
Number of rooms: 123
Reservation Options:
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Also Known As:
Springhill Suites St. Louis Brentwood Hotel Brentwood
Springhill Suites Brentwood

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