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“Internet now part of the package”

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Embassy Suites by Hilton St. Louis Airport
Ranked #3 of 11 Hotels in Bridgeton
Reviewed 8 May 2014

The overall business model is good. The breakfast that is included with the package is a very good value. Now that internet has been added as part of the package, I will continue to use this company. The two room suite makes it easier to do business while away from home-good value.

  • Stayed: May 2014, travelled on business
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Review collected in partnership with Embassy Suites Hotels
Thank Victor R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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693 - 699 of 1,002 reviews

Reviewed 5 May 2014

Hotel is in good condition, bed was comfortable and room was quiet. Exercise Room is small so the few machines were occupied when I wanted to work out. Front desk and restaurant staff were okay. Maid service failed to restock coffee and cups during my stay though other cleanup/straighening of room was good.

  • Stayed: May 2014, travelled on business
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Review collected in partnership with Embassy Suites Hotels
Thank Robert T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ted C, General Manager at Embassy Suites by Hilton St. Louis Airport, responded to this reviewResponded 12 July 2014

Dear Robert T,

Thank you for taking the time to write a review on TripAdvisor after your recent stay with us. We appreciate your feedback as it assists us on improving our service and quality. We never aspire to be average so we will take your feedback and use it as a tool to ensure we continue to exceed ALL of our guest's expectations.

I hope you will consider staying with us the next time your travels bring you to the Saint Louis area.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 May 2014

Hotel itself is so-so but i tried at midnight, 8AM, 12PM to take shower, let the water run, but had to shower in a cold water. Beds are also soft and covered with no-so-fresh sheets. Rest of it was acceptable. nothing to write home about but the shower guys....after 24 hours on the road taking a cold water shower....

  • Stayed: April 2014, travelled on business
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Review collected in partnership with Embassy Suites Hotels
Thank Chen G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ted C, General Manager at Embassy Suites by Hilton St. Louis Airport, responded to this reviewResponded 12 July 2014

Dear Chen G,

I am sorry we were unable to provide you with the quality of amenities and service you deserved during your recent stay. We apologize for the issues in your room and will work with our maintenance team to ensure this does not happen again. If you return to our area, we hope you will consider staying with us again

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 May 2014

My family stayed at this hotel in the middle of February 2014. Once we arrive I was ignored at the front desk for about 5 minutes while 3 people needed to finish their conversation apparently, Got up to our room and it smelled horrible, their solution was Febreze, didn't work. Tried to get a room change and after a full day of fighting with them to get one, the hotel driver finally got us a new room. The first room also had someone else's hair in the bathtub, things falling off the walls and other things I can't remember right now. Finally got a new room only to find that there was an open rusty razor blade right in the middle of the room. A completely unfriendly staff that didn't seem to really care, and one employee told me that unfortunately this is all to common these days. I have given them enough time to try to fix this problem for me and they don't return call or really even seem to care. So anyways for what ever it's worth, book somewhere else, you'll be happy you did

Room Tip: None, stay somewhere else.
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  • Stayed: February 2014, travelled with family
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Thank Bill D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 May 2014

Hotel was clean and comfortable. Nice pool. Good breakfast and manager's reception. Staff was friendly. Only drawback was the sharp right turn you have to make to turn onto Lone Eagle Drive to get to the Hotel. Between the cars merging left coming off the freeway and cars merging right to turn on Lone Eagle Dr., it's an accident waiting to happen!

  • Stayed: April 2014, travelled with family
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Thank kravz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 April 2014

We stayed at the St. Louis Airport Embassy Suites twice recently...once on the way to Kansas and then again on the way back home. The room was fine. Comfortable in every way. The gentlemen taking care of the Manager's Reception were the very best we have ever had at the many Embassy Suites we've stayed at. They were the very definition of fine service and I cannot praise them enough for the care they showed us.

It was odd that when we checked in on the Thursday night, we were given free water, but were charged for internet; when we checked back in on Sunday night for our return trip, we were given free internet and no free water. Again, odd, but we were thankful for the free internet.

Also, both nights the hotel was NOT full by any stretch of the imagination. We were put on the second floor BOTH nights when the ice machine was broken. I would think that management would instruct their front desk staff to put guests on a floor with a working ice machine. It was an inconvenience BOTH nights to have to traverse a different floor to retrieve ice. A "First World" problem, but still very annoying.

The made-to-order breakfast was fantastic.

  • Stayed: April 2014, travelled with family
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Thank Beano2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 April 2014

We enjoyed our brief stay. I recommend getting the local drink special: Blue Angel! It is all you need for a night cap. The pool and hot tub was very relaxing. It was a good reset after a long weekend. Also it served as great overnight stay prior to flying out the next morning.

  • Stayed: April 2014, travelled with family
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Review collected in partnership with Embassy Suites Hotels
Thank Dianne J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Embassy Suites by Hilton St. Louis Airport

Address: 11237 Lone Eagle Dr, Bridgeton, Saint Louis, MO 63044-2739
Phone Number:
Region: United States > Missouri > Saint Louis > Bridgeton
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #3 of 11 Hotels in Bridgeton
Price Range: £96 - £157 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Embassy Suites by Hilton St. Louis Airport 3*
Number of rooms: 159
Official Description (provided by the hotel):
The Embassy Suits St. Louis Airport hotel is located just two miles from Lambert International Airport. Located in Bridgeton, Missouri with easy access to St. Louis. Guests can enjoy two-room suites, complimentary cooked-to-order breakfast, nightly Evening Reception with complimentary drinks and on-site restaurant, Anne Morrow's. ... more   less 
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Also Known As:
Embassy Suites St. Louis - Airport Hotel Bridgeton
Embassy Suites Bridgeton
Bridgeton Embassy Suites
Embassy Suites By Hilton St. Louis Airport Saint Louis/Bridgeton, MO

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