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“Stay away” 2 of 5 bubbles
Review of Crowne Plaza St Louis Airport

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Crowne Plaza St Louis Airport
Ranked #1 of 11 Hotels in Bridgeton
Wayland, Massachusetts
Level Contributor
94 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
“Stay away”
2 of 5 bubbles Reviewed 13 June 2013

They trumpet the just (almost) completed renovation. they should have used some of that money for staff training.
The front desk staff is poorly trained and arrogant on top of that.
Customer service, NONE!
Amateur night at the hotel.
There are many other hotels in the area, look for one!

  • Stayed June 2013, travelled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank Nonchallant1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelManager09, General Manager at Crowne Plaza St Louis Airport, responded to this review, 14 June 2013
Wow nonchallant1, I am so disappointed to hear this. We are very proud of our service scores and are focused on being the highest ranked hotel in the area. Obviously there is an issue here and I would really like to talk to you about it. Most of our associates have worked here many years because they love the hotel and truly care about our guests. Please feel free to call and ask to speak to the General Manager. I would really appreciate hearing what you have to say.
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514 reviews from our community

Traveller rating
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (94)
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English first
San Jose, Costa Rica
Level Contributor
220 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
4 of 5 bubbles Reviewed 9 June 2013

The purpose of our trip was to go to a Cardinals game. We couldn't get anything downtown due to a convention. There were hotels available but in the $300 range. So we grabbed a room at this Crown Plaza, which is better than most CPs I have been to. Getting to the game was a snap: shuttle to Lambert, get on the Metro Link and you're at the stadium in 45 min. No traffic, no parking hassles.
About the hotel, it has an atrium lobby and is very airy and filled with natural light. Breakfast is buffet or menu, both excellent.
Room is well furnished.
Sport bar in the LL is a TGIFridays I think. Open till 1 or 2 with lots of TVs and atmosphere.

  • Stayed May 2013, travelled with family
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank jackietrehorn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelManager09, General Manager at Crowne Plaza St Louis Airport, responded to this review, 14 June 2013
Thank you for choosing us! We are really enjoying all the families we are seeing here on the weekends. The indoor pool works well for them as well as the patio for TGI Friday's being just steps away. I hope you will visit us again! (Probably when the Cardinals make the World Series this year, right!)
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Indianapolis, Indiana
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 29 May 2013 via mobile

The hotel had specials running when we checked in and even gave us 3 tickets for the breakfast buffet. The room we checked into was clean and appealing. Staff were very friendly and the housekeeping service was very prompt. The indoor pool in the atrium is very clean, well maintained and nice. Overall, a great hotel to stay at and we would go there again for sure!

  • Stayed May 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank jyod
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelManager09, General Manager at Crowne Plaza St Louis Airport, responded to this review, 5 June 2013
Thanks for letting us host your weekend while you were visiting from Indianapolis!
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London, United Kingdom
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed 28 May 2013

This is one of the best airport hotels I've stayed in for a while. The staff are very helpful, the rooms are in excellent condition, and the tgi restaurant is great. The staff even drove us to the local mall which was very kind of them.

  • Stayed May 2013, travelled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank tingtongs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kansas City, Missouri
Level Contributor
56 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
5 of 5 bubbles Reviewed 26 May 2013 via mobile

After having a horrible experience at a 4 star hotel (downtown St. Louis) the night before I was pleasantly surprised and appreciative of what Crowne Plaza St Louis airport has to offer. Cleanliness is a priority for my family & we were very amazed by the pristine rooms. The staff was also extremely courteous and attentive. There is a family friendly pool area & a TGI Fridays restaurant on the lower level. It is about a 16 minute drive to downtown St. Louis. I would definitely recommend this hotel to family and friends.

  • Stayed May 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Savvylady83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelManager09, General Manager at Crowne Plaza St Louis Airport, responded to this review, 5 June 2013
Thank you for staying with us! I'm so glad you were able to take advantage of the pool. It does work out well for families on the weekend.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lodi, California
Level Contributor
151 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
4 of 5 bubbles Reviewed 30 April 2013

The hotel is reasonably close to the airport and does have a shuttle service. Inside, there is a huge atrium: many rooms have a small balcony area overlooking the lobby area.
The gym/fitness room is suprisingly well equipped and larger than most hotels of this standard. There is a TGI Fridays on site, which gives a very easy dining option.
The rooms are well enough equipped and while many of the room fitments appear a bit dated, everything worked exactly as it should have.
As a comfortable, well equipped airport hotel the Crowne Plaza scores very well.

  • Stayed April 2013, travelled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Paul C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelManager09, General Manager at Crowne Plaza St Louis Airport, responded to this review, 7 May 2013
Hello Paul, thank you for staying with us! Our TGI Friday's is a great addition for a hotel. It is so much more fun than a typical hotel restaurant!
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Canandaigua, New York
Level Contributor
32 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed 28 April 2013

I went there as part of a high school robotics team. I arrived a day after the team. Everyone at the hotel was very pleasant and accommodating. The shuttle made it easy to get to the metro and the hotel is close to the airport. Breakfast buffet was much more than I was expecting! Only issue I had
was getting the computer in the office area to work. It was very slow, like it needs to be cleaned out. Other than that, it was a great visit!

  • Stayed April 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank mawa6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Crowne Plaza St Louis Airport

Property: Crowne Plaza St Louis Airport
Address: 11228 Lone Eagle Dr, Bridgeton, Saint Louis, MO 63044-2739
Phone Number:
Region: United States > Missouri > Saint Louis > Bridgeton
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 11 Hotels in Bridgeton
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Crowne Plaza St Louis Airport 3.5*
Number of rooms: 350
Official Description (provided by the hotel):
Crowne Plaza St. Louis Airport hotel offers a convenient lodging option, just one mile from Lambert-St. Louis International Airport. Business and leisure travelers alike can take advantage of complimentary round-trip airport shuttle service, which runs from 4 a.M. To midnight, and midnight to 1 a.M. Daily. Meals are made easy with on-site dining. This modern hotel features three dining options, including a full-service TGI Friday's; Clouds Restaurant, featuring a deluxe breakfast buffet; and The Atrium Bar, serving wine, beer and cocktails daily. After a long day of work or play, guests can relax in spacious accommodations, featuring plush seven-layer bedding, a flat-panel cable TV, high-speed wired and wireless Internet, and added bonuses like a soothing sleep kit. Top-notch services complete any stay. Guests can also enjoy chic amenities like a newly renovated health and fitness center, an indoor heated swimming pool, a concierge lounge and business center, and more. Situated minutes from STL Airport, Crowne Plaza St. Louis Airport is an ideal option for sightseeing, business travel, special events and more. Reserve a guest room at an exceptional rate today. ... more   less 
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Also Known As:
Crowne Plaza St Louis Airport Hotel Bridgeton
Crowne Plaza Bridgeton
Crowne Plaza Hotel Bridgeton
Crowne Plaza St Louis Airport Saint Louis/Bridgeton, MO

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