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“Perfect Place to Stay”

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Crowne Plaza St Louis Airport
Ranked #2 of 11 Hotels in Bridgeton
Level 3 Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Perfect Place to Stay”
Reviewed 15 April 2014

I got to stay at the hotel for three days. Breakfast is delicious and the waitresses are so kind. One of the things that I loved from the hotel was its pool which is inside in a comfortable location. The beds are amazing.

Room Tip: Room of the second and third floor have good view to inside the hotel
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  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jaime G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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544 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (99)
Date | Rating
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English first
Arlington, Virginia
Level 5 Contributor
80 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 5 April 2014

We opened the door of our room and saw a spacious, corner room with king size bed, windows on two sides, plenty of tables and chairs to put luggage and unpack, coffee and coffee maker, a bathroom with two sinks and large mirrors. Very quiet and the bed was so comfortable, I didn't stir for 10 hours. Beautiful atrium in the lobby area with fountains and large swimming pool connected to TGI Friday's restaurant. Parking is close and plentiful. Maid staff greeted me in the hallway as I entered my room and wished me a nice stay. She also did the same to my husband who came up later. Above and beyond service, I'd say.

Room Tip: We requested a king size bed over the phone ahead of time--they told us it would probably be 2 doubl...
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  • Stayed April 2014, travelled as a couple
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Helpful?
2 Thank Leslie1957
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matt S, General Manager at Crowne Plaza St Louis Airport, responded to this review, 14 April 2014
We are glad that you enjoyed your room and the view along with all of the amenities that our hotel has to offer. We look forward to seeing you again on your next trip to St. Louis!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chicago, Illinois
Level 3 Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 31 March 2014

My husband, and I, attended a conference over the weekend. We have friends who stay here and absolutely love it, so we booked a room for two nights. The hotel was newly renovated in the last two years, or so. So, it is beautiful. The room was immaculate.
There were two things that bothered us. First: we felt that the bed was hard and the linens were cheap. So we didn't sleep well at all. Second, we had fresh towels that smelled like body odor. We did call the front desk to get clean towels, and the hotel staff responded quickly.
This leads to a positive feature of the hotel ~ great customer service. The staff were extremely friendly, and efficient when we had a request. Overall, our experience was good.

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ChicagoSissy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matt S, General Manager at Crowne Plaza St Louis Airport, responded to this review, 14 April 2014
Thank you for the review. We pride ourselves on delivering exceptional customer service and ensuring every guest has a memorable experience. As you mentioned in your review, our hotel has recently been updated. With new pillow top Serta mattresses and new linens, we are disheartened to hear that you didn't sleep well. We are delighted to hear the staff were responsive to your needs and your overall experience was good!
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Cedar Rapids
Level 6 Contributor
127 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed 28 March 2014

We stayed at the Crowne Plaza prior to our spring break to Mexico. The hotel pool was beautiful in a nice atrium. The rooms were adequate for our one night stay and included a refrigerator. The friendliness of the staff at the desk and behind the bar on the night we stayed 3/17 was awesome. The fitness center next to the pool looked very nice and I saw a lot of people using it. I just viewed as I watched our three girls swim in the pool. I would definitely stay here again for the park and fly. Oh - the shuttle pick experience for us couldn't have been better. I think we got lucky though. I picked up the phone to call - we walked about 150 feet to the pick up door and they were parked there already. We loved that.

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Kim G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wentzville, Missouri, United States
Level 3 Contributor
13 reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 25 March 2014

We did the park & stay here, stayed the night previous to our trip to Jamaica, left our vehicle parked for 8 days and returned with absolutely NO PROBLEMS. Shuttle was quick and efficient. Hotel was immaculate. Very clean, quiet and just GREAT! If we ever do an early morning trip/vacation again, will definitely stay here. We only live 35 minutes from airport, but this was a GREAT experience!!

Room Tip: Our room overlooked the pool. No problems, quiet.
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  • Stayed March 2014, travelled with family
    • Value
    • Location
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    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Amy303
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 23 March 2014 via mobile

The hotel's airport shuttle service is no longer reliable. We had to wait 55 minutes for a shuttle and when we called to ask about the delay, the man at the desk was rude and loud. The hotel has three shuttles but they are apparently saving money by not hiring drivers, and merely calling someone in when they receive a call from the airport one mile away. I later explained the situation in a survey the hotel sent us and requested a call. No call. And we were so-called priority members. I guess they are laughing all the way to the bank --- the joke's on us.

Stayed March 2014, travelled with family
Helpful?
2 Thank Par12345
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matt S, General Manager at Crowne Plaza St Louis Airport, responded to this review, 27 March 2014
We are disappointed to hear about the shuttle experience that you encountered. I assure you that we are staffed accordingly. We are constantly looking to employ quality associates who are dedicated to delivering an exceptional guest service experience. However, it is clear to that we have not lived up to our expectations for you and I would welcome the opportunity to speak with you. Please feel free to contact me directly at 314-209-6007
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Lake Ozark, Missouri
Level 5 Contributor
57 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 20 March 2014

This hotel was great! I love the way they greet you when you first arrive. The hotel is clean and updated. The shuttle to airport was very nice and on time. We enjoyed our stay and the amenities very nice.

  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Paulette S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matt S, General Manager at Crowne Plaza St Louis Airport, responded to this review, 21 March 2014
Thank you for your review. We take great pride in delivering a memorable guest experience and we are glad that you enjoyed your stay.
We look forward to seeing you again!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Crowne Plaza St Louis Airport

Property: Crowne Plaza St Louis Airport
Address: 11228 Lone Eagle Dr, Bridgeton, Saint Louis, MO 63044-2739
Phone Number:
Region: United States > Missouri > Saint Louis > Bridgeton
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #2 of 11 Hotels in Bridgeton
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Crowne Plaza St Louis Airport 3.5*
Number of rooms: 350
Official Description (provided by the hotel):
Crowne Plaza St. Louis Airport hotel offers a convenient lodging option, just one mile from Lambert-St. Louis International Airport. Business and leisure travelers alike can take advantage of complimentary round-trip airport shuttle service, which runs from 4 a.M. To midnight, and midnight to 1 a.M. Daily. Meals are made easy with on-site dining. This modern hotel features three dining options, including a full-service TGI Friday's; Clouds Restaurant, featuring a deluxe breakfast buffet; and The Atrium Bar, serving wine, beer and cocktails daily. After a long day of work or play, guests can relax in spacious accommodations, featuring plush seven-layer bedding, a flat-panel cable TV, high-speed wired and wireless Internet, and added bonuses like a soothing sleep kit. Top-notch services complete any stay. Guests can also enjoy chic amenities like a newly renovated health and fitness center, an indoor heated swimming pool, a concierge lounge and business center, and more. Situated minutes from STL Airport, Crowne Plaza St. Louis Airport is an ideal option for sightseeing, business travel, special events and more. Reserve a guest room at an exceptional rate today. ... more   less 
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Also Known As:
Crowne Plaza St Louis Airport Hotel Bridgeton
Crowne Plaza Bridgeton
Crowne Plaza Hotel Bridgeton
Crowne Plaza St Louis Airport Saint Louis/Bridgeton, MO

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