I called and made a reservation. I almost made a registration at another hotel because I love booking online, and this hotel showed no rooms available. On a hunch, I decided to call, and there was a room available. When I called, the representative I spoke with asked for the nature of my trip. I advised her that I was spending the weekend with my family for my birthday. When I got to Cape Girardeau to check in the next day, it actually was my birthday. When I checked in, I guess the reserving agent noted that it was my birthday, because they actually did wish me a Happy Birthday during check in. After taking our luggage to the room, we went out to meet my parents for dinner. When I got back, I saw that there was a birthday card and a bag of candy in the room. This is just an example of how the people who work here go above and beyond no matter how many times we stay here. I am a firm believer of excellent customer service making the difference between an amazing experience and a poor one. I commend Auburn Place in Cape Girardeau for always displaying excellent customer service to my family whenever we visit. We will definitely stay here whenever we come to Cape Girardeau.
- Official Description (provided by the hotel):
- *Victorian Inn & Suites, Cape Girardeau is now Auburn Place Hotel & Suites, Cape Girardeau. Newly Renovated property! ... more less
- Reservation Options:
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- Also Known As:
- Auburn Place Hotel And Suites
- Auburn Place Hotel Cape Girardeau
- Victorian Hotel Cape Girardeau