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All reviews croissants nice hotel no air conditioning bread spa breakfast offering guests lake meeting massage waitress gathering buffet jacuzzi thun
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1 - 6 of 108 reviews
Reviewed 3 July 2017

The location was perfect, just nearby the lake, Modern design hotel, very warm, friendly and helpful personnel. Very good breakfast. only critic I can mention is that the bathrooms in the rooms are little bit small. The SPA was so good, I recommend for sure.

Room Tip: rooms in the main building are better to stay
  • Stayed: July 2017, travelled with friends
    • Value
    • Cleanliness
    • Service
Thank Hakanotyildiz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 June 2017

The hotel is located south of Thun, by the lake.
The hotel has various spa facilities, a saltwater pool with Jacuzzi, a hot and fresh water pool, dry and wet sauna.
Large and comfortable rooms
No air conditioning !!!
The hotel hosts nice conventions such as the gathering of old collector cars, etc.
Access to Thun is comfortable, although somewhat delayed during rush hour.

  • Stayed: June 2017, travelled on business
    • Location
    • Sleep Quality
    • Service
Thank Danny-Ros
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 June 2017

We booked this hotel for a long weekend, our goal was relaxing, having time away from every day's life.
We had a room in one of the annex buildings near to the Spa. The room was enormous, clean but without air conditioning it felt to be in a green house. Beds are not comfortable.
Our biggest issue was the breakfast. According to hotel rules, breakfast is served from 7.30 am to 10.30 on a Sunday. We got to the breakfast restaurant at 09h45 and almost there was no food left, tables were booked for lunch reservations. Were told by a waitress that it's almost brunch time. We had to ask for everything, called the restaurant manager and he ensured that we get what we needed. I do not understand other comments on breakfast, no freshly squeezed juices are available AT ALL (wellness hotel), fruit choice limited and no gluten free products are provided.
The only positive in the hotel is the Spa area & personnel.

Room Tip: Don't think they are any. New building is busy therefore always noisy, old buildings are not refurbished, no air con, etc.
  • Stayed: June 2017, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank X Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Deltapark, Geschäftsführer at Deltapark Vitalresort, responded to this reviewResponded 23 June 2017

Dear XY
Thank you for your feedback. We regret that you did not enjoy your stay and that breakfast was a disappointment to you. Yes, brunch preparations were under way around that time. And we do understand that guests would like to relax and enjoy a late breakfast on Sundays. If some items are missing on the buffet towards the end of the breakfast time, guests are (and were) encouraged to order whatever items they desire with our waitresses. Maybe communication on our part was not quite clear and we apologize for this. Also, we do have fresh juice on the buffet as well as lactose free products. Gluten free bread is available upon request, as we want to ensure that there is no cross contamination.
Our Waldhaus building is classified 3* and priced accordingly. The rooms are equipped with new ergonomic beds (flow sleep system), that a majority of our guests thoroughly enjoy. As it is the case with most (three star) hotels, there is indeed no air conditioning (as published on our website). Fans are provided upon request (and lake Thun is really cool and refreshing on hot summer days :-)).

Again, we regret having to learn about your disappointment; we would have preferred to talk to you about this in person, as we would have found a way to compensate you and turn your stay into an enjoyable experience. While having to deal with complaints face to face is never a pleasure for us (and naturally also for you as a guest), we strongly believe that it is always more constructive and educational than having to reply to XY...
We would be happy to have the possibility to be your hosts in the future and convince you that the Deltapark is the best place to "get away from it all".
Regards from beautiful lake Thun
Mirco Plozza, GM

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 December 2016

Had agreat stay at new DeltaPark resort recently, the setting is superb, right on the lake, just 10 minutes from Thun. Wonderful spa and sauna, plus exercise equipment and gym, makes a stay here both relaxing and invigorating.the views from the lake facing rooms are wonderful, even in winter, so it must be spectactular in the warmer months.

The restaurant had a reasonable choice of mains and wines, with good service and a lovely setting. Breakfast included and was also a good standard. All in all a great stay at a wonderful resort, beautiful views, and good facilities and service.

Room Tip: Rooms with a lake view are more expensive, but also lovely.
  • Stayed: December 2016, travelled with family
    • Value
    • Sleep Quality
    • Service
Thank Limelite52
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 October 2016

Outstanding hotel in the lake of THON with very modern design and furniture. The hotel is new and has a spacious rooms and outstanding spa club. The staff were great and eager to provide assistant whenever is needed. The breakfast was also good with nice selections and fresh juices.

Room Tip: Although rooms facing lake are more expensive, yet the view is not that spectacular
  • Stayed: August 2016, travelled with family
    • Location
    • Cleanliness
    • Service
Thank Adnan-Almuslem
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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