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“Worst "Hilton" experience ever...”

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Homewood Suites St. Louis Chesterfield
Ranked #8 of 14 Hotels in Chesterfield
Chicago, Illinois
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Worst "Hilton" experience ever...”
Reviewed 2 July 2013

Perhaps my expectations of a clean suite with a working toilet and helpful staff were too demanding...arrived to find a clean plunger waiting by my door, odd? Come to find the toilet was slow regardless of use, obviously aware of issue, just didn't care...here's a plunger, good day. Asked for a couple of extra washclothes...sorry, here's a hand towel, will that do? Spoke with Sales Manager, she offered no apology, just a "I'll make a note of it" NEVER return there again...stayed at many Hilton properties...this one just doesn't cut it.

  • Stayed June 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank TravelsAlot555
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elliott R, General Manager at Homewood Suites St. Louis Chesterfield, responded to this review, 4 July 2013
I am sorry we were unable to provide you with the quality of amenities and service you deserved during your recent stay. I apologize for the issues in your room and will work with our maintenance team to ensure this does not happen again. If you return to our area, I hope you will consider staying with us again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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591 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (52)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Atlanta, United States
1 review
Reviewed 1 July 2013

The generous buffet breakfast was a welcome start to a day of travel. To go coffee containers were also a nice touch. Everything in our room was nicely satisfactory except for the stained carpet in our room. While it was not worth moving for, I did feel like I had to report it in order NOT to be charged for any damage from my well-behaved dog. The Pet fee should be refundable and only charged if damage occurs. That's why I provide my credit card at check-in, n'est pas?

  • Stayed June 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Cheri D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quincy, Illinois
Level Contributor
300 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 135 helpful votes
Reviewed 28 June 2013

Unbelievable. I just tried to book for the night of July 4th and the website said they don't accept AmEx. We've considered this our home away from home, typically staying about five times a year. We keep going back because of the convenient location, generally reasonable rates, and our rooms have been mostly OK. But for any property in the Hilton family to stop taking AmEx is totally unbelievable. If it were a seedy local independent, I'd understand, but not a Hilton property, not while Hilton is still promoting their HiltonHonors AmEx card.

If they stick with this policy, our business is moving elsewhere.

  • Stayed June 2013, travelled as a couple
    • Service
Helpful?
1 Thank wfgjr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elliott R, General Manager at Homewood Suites St. Louis Chesterfield, responded to this review, 4 July 2013
I'm sorry there was an error in the online posting, but we do accept American Express and we always will. I hope to see you on your next visit.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Manchester, United Kingdom
Level Contributor
51 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 28 June 2013

As my husband has to cross the Atlantic many times working with a company in Chesterfield, he tried quite a few hotels in the area but found the Homewood suites had the best staff of all. they make him feel welcome and at home.. The hotel is great value. the suite ideal with the lounge and business desk and kitchen with the dishwasher and microwave etc. He also makes use of the free shuttle bus to go restaurants, sports bars etc. Great breakfast and dinner food and the free wine and beer much appreciated, when he gets back from work.
But most of all it is the wonderful staff who go beyond "good customer service" and look after him so well. I have had the opportunity to experience this myself recently and cannot believe how kind and thoughtful the staff were from the chamber maids (who kept the suite spotless) to the manager. Thank you Homewood suites Chesterfield !!!!

  • Stayed June 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank V3BMR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kansas City, Missouri
Level Contributor
60 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 25 June 2013

We had an excellant experience. Very clean, no weird smells, no cover up perfume. Large suite with 2 bedrooms, 2 baths for us and our 4 kids. Beds were very comfortable. As a bonus, we were able to stay and have a gluten free breakfast, eggs & sausage. I was thrilled! Staff was very friendly and helpful, too. We would highly recommend.

  • Stayed June 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank KC64506
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
St. Cloud, United States
1 review
Reviewed 25 June 2013

Room was accommodating but the complimentary food was far less than par an was un appetizing so when I thought that I was saving money buy their complimentary dinners I was mistaken because I ended up going to nearby restaurants for a decent quality of food that I did not have to heat up in the microwave after serving from the heating elements. I will not be returning to this hotel and will book my next visit at nearby Marriott hotel.

  • Stayed June 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Susan P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Flat Rock, NC, United States
1 review
Reviewed 23 June 2013

I liked this hotel a lot. It could have been cleaner, but then I have very high standards and will only stay at Hilton Hotels because they are generally very clean. It would be nice if there was a section of the hotel for business travelers and another section for families, especially with small children, as this was a popular hotel for families. It is a little far from downtown, but I like the Chesterfield area best for shopping availability and easy access to all of the metro area.

  • Stayed June 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Barbara B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Homewood Suites St. Louis Chesterfield

Property: Homewood Suites St. Louis Chesterfield
Address: 840 Chesterfield Pkwy W, Chesterfield, MO 63017-0741
Phone Number:
Region: United States > Missouri > Chesterfield
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Business Hotel in Chesterfield
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Homewood Suites St. Louis Chesterfield 3*
Number of rooms: 145
Official Description (provided by the hotel):
The Homewood Suites St. Louis Chesterfield is an all-suite property located in a upscale suburb of St. Louis. We are close to St. Louis Premium Outlets and Taubman Prestige Outlets. We are close to area businesses; such as Monsanto, Mercy Health, and St. Luke's Hospital. We are an easy drive to St. Louis attractions, like Busch Stadium, the Arch, the St. Louis Zoo and Six Flags. ... more   less 
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Also Known As:
Homewood Suites St. Louis Chesterfield Hotel Chesterfield
Homewood Suites Chesterfield
Homewood Chesterfield
Chesterfield Homewood Suites

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