We had the most upsetting stay at this Comfort INN. We had signed up for 3 nights. After 1500 miles of driving for a Robotics competition we were looking for some relaxation. I went to the reception to inquire about other room availability with 2 beds as we got a King room suite(family of four). The sofabed was dirty with white streaks on the side and mattress was sunken. The sheets for it looked used and were thrown in a pile in the chest of drawers. The front desk said they were full and had none available. I got a call in my room saying that they had a cancellation for 2 queen room. I said i would like to take a look before saying yes. We noticed the room was right opposite smoking rooms so did not take that room. We let the front desk know that we liked the microwave(ours was old and had a dial instead of touchpad) in there and can they exchange it with ours. She said she will ask the manager. I got a call again from her in my room and she said the Manager Jay said it is okay but the person who does it is gone for the day and we will do it in the morning since the microwave and fridge are attached to each other. I went to the front desk the next morning to find out when this will be done so that I can empty out the fridge. She called the maintenance manager who said it cannot be done and we never do it. My husband went to talk at the front desk and asked for the hotel manager. The Manager Jay told us that if we did not like the room we can leave and pointed us to the door. He also said that he will call the cops and arrest our family for trespassing. We have never had such treatment ever from anybody. It was aggravating for us. We were respectful through out our talk with front desk and the maintenance manager and the hotel manager. We were told the previous night by the front desk that things will get done and the manager approved. We were only following up the next day to find out when it will get done when the manager started showing us attitude because his maintenance manager refused to listen to him. I am sorry we chose Choice hotel but we are glad too because we discovered Drury Inn and got to experience first hand customer service!!
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- Also Known As:
- Comfort Inn And Suites Chesterfield
- Comfort Inn & Suites Chesterfield Hotel Chesterfield
- Comfort Inn Chesterfield
- Chesterfield Comfort Inn