My family goes on an annual shopping trip each November. Each year we book a hotel that has adjoining rooms as we need 2 hotel rooms. After booking our room, I followed up multiple times with Ann, who works at the front desk, to confirm that we would have adjoining rooms for our visit. When checking into the hotel, we were told that there were no adjoining rooms available. Because a manager was not on duty that day or the next when we checked out there was nothing that could be done about the situation. I contacted the customer service manager, Adam Eldin (who happened to also be the hotel manager) that evening as his phone number was provided at the front desk. After he was done laughing about the fact that he was receiving a complaint from a hotel customer I explained situation. He offered a room with a hot tub, but considering the issue was that we did not receive the promised adjoining rooms, that did not help the situation. He said that he could offer one night stay at the hotel, but again - considering they messed up a reservation with 2 rooms - that did not suffice. I told him that I expected 2 rooms since the error affected both of our rooms. He was not able to approve that and had to contact the owner to have that approved. He was going to call me the following week. I did receive one call letting me know that he had not been able to reach the owner early the week after our stay. It then took 2 more weeks of my leaving messages and trying to contact Adam for me to be able to track him down. During this final conversation he was rude and did not seem to care if they kept customers. He relayed the message that the owner, Mike Ebert, didn't want to offer us anything and I could tell from his nonchalant tone that it didn't matter to him.
Along with the bad experience of not receiving what we were promised, the rooms were not clean, our heater did not work correctly and the breakfast was horrible.
Never will we stay there again nor would we recommend this hotel to anyone. The customer service was HORRIBLE!
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- Also Known As:
- Comfort Inn And Suites Chesterfield
- Comfort Inn & Suites Chesterfield Hotel Chesterfield
- Comfort Inn Chesterfield
- Chesterfield Comfort Inn