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“New, nice - don't set any expectations for housecleaning”

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Hyatt Place St. Louis/Chesterfield
Ranked #2 of 14 Hotels in Chesterfield
Certificate of Excellence
Reviewed 29 May 2014

This is a lovely, newer hotel with nicely designed and decorated rooms. Very functional and great use of space. Love the larger bathroom with walk-in shower and pocket door. Room had a very comfortable bed. Having said that, their housecleaning is basically nonexistent. They only empty wastebaskets and pick up used towels, but no replenishment of fresh towels, drinking glasses, making the bed or any actual cleaning in the shower or bath. I stayed for 6 nights and there was no cleaning at all on 4th night. Had to make several calls to front desk to get fresh towels. Worst service and housekeeping I have ever experienced. I'll go back to staying at the Drury Plaza next door from now on.

Stayed: May 2014, travelled solo
1  Thank Windermere08
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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451 - 457 of 485 reviews

Reviewed 28 May 2014

One of the best hotel stays I've had in recent years.

Spent 2 nights there in April on points. Spacious room (two beds and a sectional sofa), super stylish, reasonable rates, upscale suburban locale with easy highway access, great bed, good wifi, good TV. Only minor issue was some hallway noise.

What set this hotel apart from many, many others was the attention to design...examples are the fantastic indirect lighting in the bathroom, the slow closing toilet cover, and the textured wallpaper.

  • Stayed: April 2014, travelled on business
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Thank robhafer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 May 2014

We just stayed at the Hyatt Place Chesterfield, Missouri on May 9, 2014. I was so pleased, I made a point to tell three different staff members how much we appreciated their service and how happy we were with our stay. We booked two adjoining suites for our party of 10. The rooms were very clean and fresh, spacious, and well appointed. Glass shower, frosted glass bathroom doors, frosted glass divider between the sleeping area and a sectional sofa (with a sleeper pull out bed). We needed an extra blanket, and in a flash it was delivered. One member forgot a toothbrush. No problem--a replacement and toothpaste was given to us. I had brought popcorn for the group to enjoy after swimming, and the front desk clerk went out of her way to assist me. The pool area was a bit small and the pool area decor was generic and it was somewhat hard to see all of the pool at once from the position of the table where I was seated (we had six kids swimming), but the pool was clean, the temperature was just right, and there were plenty of fresh towels. The hot breakfast was great, and the little extras like "real" dinnerware and sliverware were noticed. We loved the connection to plug our ipads into the tv to view movies. Loved the blackout shades at the windows, too. This property is very new (five months), and while that explains why it is nice and fresh, the friendliness of the service is what really made this stay something special. Keep it up, Hyatt Place. We will be back!

  • Stayed: May 2014, travelled with family
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2  Thank D2Plus3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 May 2014

While a little away from downtown- great location next to the mall. Great food options, and easy access to highway etc. Staff was super friendly and helpful. We stayed with 6 kids over easter. The pool was always crowded and so the kids got a little stir crazy (so sorry about the pistachios in the hallway) but the staff was nice and understanding. Breakfast was awesome! It exceeded expectations. we wound up getting two rooms-and it worked out. Don't come here for the views. Do come here for the cleanliness, food, and service.

  • Stayed: April 2014, travelled with family
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1  Thank schunkfamily
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 April 2014

We stayed during Easter/Passover week. I was not with my husband and the front staff was always so friendly and helpful. One day I walked in I guess looking overwhelmed with my children and carrying some bags in and the front desk person came over and asked how he could help. The room was very spacious and comfortable. My 2 boys said this would be the only hotel they would stay in next year when we visit my parents again. We look forward to returning.

  • Stayed: April 2014, travelled with family
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Thank Marsha M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 April 2014

There is nothing like a new hotel, everything fresh and everyone working to earn your business so you will come back again. We particularly enjoyed the convenience of the location because of its proximity to the mall and the freeway. We enjoy the upper floor view facing east for its city and car lights view. There was a flyer in our room raving about how Hyatt hotels has their beds made exclusively for guest comfort, but we didn't find it anything special, and it was indeed a little on the hard side. Breakfast had a few different items that were excellent; gouda, bacon and cheese biscuit, "sunrise" croissant to name a couple, but it wasn't as extensive as the breakfast we had at the Hyatt Place in Charlotte. It's a smaller hotel so I guess that is to be expected. All in all it was good stay and we will be back again!

Stayed: April 2014, travelled as a couple
Thank TheMaven2u
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 April 2014

This hotel was opened in December 2013, so it shows well as still being a newer hotel. We noticed that everything was clean. The lobby is open and inviting. Guest services were pleasant and professional. Anyone on the staff that we encountered treated us with respect.

The room was good size, the bedding was comfortable and the bathroom was modern. The room has a small sitting area that extends your ability to relax. The window had a "black out" shade which most hotels do not have in their rooms.

Parking is OK. Most nights all the spots were filled and then you have to park in the underground garage that is shared with the hotel next door. It is useful if it is raining, because the elevator in the hotel also goes to the garage level too.

The decor is modern, the staff pleasant and the location is very convenient. Highway 64/40 is close and is a main thruway into St. Louis and all surrounding highway connections. There is a large mall near the hotel and plenty of restaurants nearby as well.

Overall, a very pleasant stay at this hotel.

Room Tip: Choose a room on the top floor not facing the highway. The view is better on the highway side but ma...
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  • Stayed: April 2014, travelled as a couple
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Thank sea4metoo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hyatt Place St. Louis/Chesterfield

Address: 333 Chesterfield Ctr, Chesterfield, MO 63017-4801
Phone Number:
Region: United States > Missouri > Chesterfield
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 14 Hotels in Chesterfield
Price Range: £82 - £140 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hyatt Place St. Louis/Chesterfield 3*
Number of rooms: 145
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