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“Very nice hotel”

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Drury Plaza Hotel St. Louis Chesterfield
Ranked #2 of 14 Hotels in Chesterfield
Certificate of Excellence
Knoxville, Tennessee
Level 5 Contributor
70 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
“Very nice hotel”
Reviewed 15 October 2013

This was our first time staying at a Drury. We wanted a hotel that was easy access to everything, City and West County, and this was a great choice (64/40 wasn't too busy this trip!). The rooms were very clean. The only thing I would change is they need updated shower heads and I'm not a big fan of industrial size soap dispensers on the shower wall. However, everything else was nice & neat. The breakfast had a lot of selection and we enjoyed our stay. Would definitely stay here again.

  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 563ew
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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560 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (87)
Date | Rating
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English first
Mattoon, Illinois
Level 3 Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 14 October 2013

We were looking for a nice hotel that wasn't too far from the ballpark. The room was clean and the bed was very comfortable. The staff was very friendly. We were not there for the evening snacks, but it looked like you could make a meal out of it. We did get the breakfast in the morning and it was very good. Lots to choose from. The only complaint I had was the deadbolt lock would not work in our room and the phone said it had a message on it but when I called down to the front desk they said there was no message. She tried to turn the red message light off but was unsuccessful. Had to put a towel over the light so we could sleep.

  • Stayed September 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank Connie G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nauvoo, Illinois
Level 4 Contributor
36 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 12 October 2013

We were looking for a quick get-a-way in this area and are very glad we chose this hotel. The hotel and our room were clean and the employees went out of there way to be friendly. The evening snacks and drinks were excellent. There was a wide assortment of food items as well as a variety of drinks that are included in the price of your stay. There was plenty of room for sitting and relaxing and just winding down. Our room was quiet and very comfortable. We prefer individual packets of toiletries instead of the filled compartments that were on the wall of the shower with soap, shampoo, and conditioner. The parking garage was very dark with low levels of lighting throughout but had no problems because we had a parking space close to the entrance. The morning breakfast was typical of Drury Inns but noticed that they seemed tastier than some.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ron868
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydney, Australia
Level 4 Contributor
44 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 4 October 2013

I had never stayed at a Drury Plaza or Drury Inn before, and was a little reluctant about the hotel but selected it because of its location (close to the mall; near where our family event was). I was not at all disappointed. I travelled with my son and we got one room for three of us with two double beds. The double beds were very ample and comfortable. The room was sort of a typical US hotel chain room, but very quiet. The breakfast and evening snacks really make this a nice hotel with kids (but my son was upset about no bacon!) We had a party room for the family to get together in the basement (about 20 of us there). Great rate, great location, good room - not much to complain about except... the service was just OK. They did not clean up very well during the meals in the common area and, since there were a lot of kids at the hotel, it did get a little messy. Otherwise, it was a very nice, average hotel with very good value.

Room Tip: Not on the 2nd floor. There is a two-story atrium to the lobby and noise carries from the lobby dow...
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  • Stayed September 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jim R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DruryHotels, Manager at Drury Plaza Hotel St. Louis Chesterfield, responded to this review, 22 October 2013
Thank you very much for taking the time to write a review of our hotel. We appreciate comments from our guests to help us improve our service. It bothers me greatly that we did not provide the standard that you deserve and that our guests have come to expect from us. We pride ourselves on excellent customer service, spotlessly clean rooms and a wide variety of complimentary amenities that we hope will enhance your stay. I sincerely apologize for your experience and would truly enjoy the opportunity for us to show you how good we can be.

Please contact me at the hotel directly so we can discuss your recent stay and make it right.

Thank you,
Mica Biesiada
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 3 Contributor
22 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 17 September 2013 via mobile

I love staying here. The beds are heavenly. I sleep like a baby. The staff is incredible - so friendly. The rooms are great, spacious and clean. I'm often here on business but love that I have a home away from home.

Stayed September 2013, travelled solo
Helpful?
Thank LoriMarble
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level 6 Contributor
126 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 157 helpful votes
Reviewed 17 September 2013

We stayed here for two weekend nights, one of which was comped by using Drury points. We got the American Girl package as we had our 5 year old granddaughter with us. She was delighted to receive an AG travel bed for her doll, and some cookies. She thinks that the hotel staff knew she was there to go to AG and just wanted to give her this nice gift.

We had a suite with two double beds in the bedroom and another room with a fold out couch. Both rooms had a flat screen tv, and the living area also had a small fridge and microwave. The rooms were spotless, as was the bathroom. No complaints about the room at all, although I wasn't a fan of the heavy drapery on the windows.

The hotel was very well maintained. The pool is partly indoors and partly outdoors, which intrigued my granddaughters. All of the staff that we encountered were very friendly.

My only disappointment was the 5:30 kickback. We stay at Drury hotels frequently, and this is one of the perks that we really enjoy, especially when traveling with grandkids who would prefer to eat quickly at the hotel so they can get back to the pool! On Friday night, we had hot dogs, baked potatoes and excellent meatballs, plus salad. Nice for a quick meal. The next night, once again...hot dogs, baked potatoes, and this time macaroni, and chili for the hotdogs. If I remember correctly, the other Drurys we have stayed at have changed their menu from night to night so that we wouldn't have hot dogs two nights in a row. Not really a complaint as it is still filling (and free!), but a bit of variety would be nice. I know that we have had chicken nuggets at other Drurys...a kid favorite.

The biggest plus for us was that this Drury is within walking distance of the mall where the American Girl store is located. My husband and older granddaughter went on a Segway tour on Saturday morning and had to leave the hotel fairly early. So it was nice that the young granddaughter and I could easily walk to American Girl from the hotel. It was less than a 10 minute walk...probably five minutes if you don't have a 5 year old with you.

We were very pleased with this hotel and look forward to staying there on our next American Girl visit.

  • Stayed September 2013, travelled with family
    • Value
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    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jlr51
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Camarillo, California
Level 6 Contributor
149 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 12 September 2013

This was a year ago, but we fondly remember our first trip to St. Louis as a family. Stayed outside St. Louis in residential area but near walking distance to a Mall! Had a car so it was easy to get around and see the sights of St. Louis

Hotel was lovely, friendly, wonderful free breakfast, light dinner and popcorn in the afternoon FREE!!

Room Tip: we stayed on the fifth floor. it was very nice. great view. but if you like to sleep in it gets real...
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  • Stayed June 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank newdiet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Drury Plaza Hotel St. Louis Chesterfield

Property: Drury Plaza Hotel St. Louis Chesterfield
Address: 355 Chesterfield Ctr, Chesterfield, MO 63017-4801
Phone Number:
Region: United States > Missouri > Chesterfield
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Chesterfield
#1 Business Hotel in Chesterfield
#3 Romantic Hotel in Chesterfield
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Drury Plaza Hotel St. Louis Chesterfield 3*
Number of rooms: 274
Official Description (provided by the hotel):
The Drury Plaza Hotel St. Louis Chesterfield is located off I-64 next to great shopping at Chesterfield Mall and nearby St. Louis Premium Outlets and Taubman Prestige Outlets. Business travelers benefit from its close proximity to Creve Coeur and Westport business districts. Free breakfast is served daily, as well as free hot food and cold beverages every evening at our 5:30 Kickback(R). ... more   less 
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Also Known As:
Drury Plaza Hotel St Louis

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