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“Great hotel”

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Hilton Garden Inn St. Louis Chesterfield
Ranked #7 of 14 Hotels in Chesterfield
Certificate of Excellence
White Marsh, MD, United States
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Great hotel”
5 of 5 bubbles Reviewed 23 June 2014

I just spent 3 days and nights at this hotel and everything went very well. The lobby was comfortable and attractive, my room was comfortable and quiet and the restaurant was very good and a good value. Breakfast was the best value, and best tasting, breakfast I have had in a hotel for a long time. Just the week previous I stayed in a different "big chain" hotel and paid over twice as much there for breakfast than I did here and it was lousy. I strongly recommend this hotel to business and pleasure travelers alike.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Kim R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MichaelRodgers, General Manager at Hilton Garden Inn St. Louis Chesterfield, responded to this review, 24 June 2014
Dear Kim R,

Thank you for taking the time to tell everyone about your recent stay at our property. We are glad to hear that you really felt like you got the best value possible while staying at our hotel. We hope to see you again!

Thank you,

Michael Rodgers
General Manager
Michael.Rodgers@Hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

431 reviews from our community

Traveller rating
    219
    100
    71
    25
    16
See reviews for
152
81
25
148
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (48)
Date | Rating
  • English first
  • Italian first
  • Spanish first
  • Any
English first
Hohenwald, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 16 June 2014

Hilton Garden Inn's are the best hotels. VERY comfortable beds, always..that's the biggest reason I stay. They have a made to order breakfast, which keeps me from having to go out for breakfast. I like being able to order my breakfast and eat it at the hotel without having to go out. Staff is wonderful, very friendly, very helpful.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Angie S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MichaelRodgers, General Manager at Hilton Garden Inn St. Louis Chesterfield, responded to this review, 19 June 2014
Angie S.

Thank you for taking the time to let us know how your recent stay at our hotel was. I agree, the breakfast is great. I don't know a better way to start your morning than waking up in a comfy bed and then coming down for a great breakfast. Hope you visit us soon.

Thank you,
Michael Rodgers
General Manager
Michael.Rodgers@Hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
St. Louis, MO, United States
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 12 June 2014

Just want to tell you what a wonderful experience our wedding guests had at this Hilton Garden Inn. Everyone loved their rooms and the friendly service and bright lobby and facilities. I worked with Bree Mendolia to set up the room block for our guests and she was fabulous! I was doing all this from out of town and she was so very helpful and uplifting! She went out of her way to accommodate our small group, including groomsmen and their wives. The shuttle to/from the wedding was perfect.
Bree made sure everything went smoothly. For instance, we also had guests staying at the nearby Hilton Doubletree, and I accidently mixed up directions from the hotels to the rehearsal dinner site and the wedding site. When Bree noticed the directions were incorrect, she took it upon herself (or had someone do it ) to go into goggle maps and print out the correct directions. Above and beyond duty! She was a delight to work with and I'll miss talking to and emailing her.

  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Joseph M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MichaelRodgers, General Manager at Hilton Garden Inn St. Louis Chesterfield, responded to this review, 13 June 2014
Dear Joseph M,

Thank you for taking the time to tell us about your recent stay at our property. We are very lucky to have team members like Bree at our property who take so much pride in their work and want to ensure that your wedding guest hotel accommodations are the least of your worries during such an exciting time. We hope you visit again soon.

Thank you,
Michael Rodgers
General Manager
Michael.Rodgers@Hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cypress, TX, United States
1 review
5 of 5 bubbles Reviewed 12 June 2014

Excellent staff, very helpful. For two beds to a room, only has standard size. Pool is small. Hotel has only $9.99 breakfast buffet. Hotel is clean and comfortable. Rates seem to vary by occupancy rate of hotel--can be higher than competition. Very convenient access to highway 40 and hotel is in the middle of Chesterfield Commons with a multitude of restaurants and shops.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Mark J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MichaelRodgers, General Manager at Hilton Garden Inn St. Louis Chesterfield, responded to this review, 16 June 2014
Dear Mark J,

Thank you for taking the time to let everyone know how your recent stay at our hotel was. We really do have a convenient location where you can get to or get anything you need in a short drive. We hope to see you again!

Thank you,

Michael Rodgers
General Manager
Michael.Rodgers@Hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Morristown, Tennessee
Level Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 9 June 2014

This is a hotel that I frequent when in the St. Louis area. They never fail to please with their quality service anf friendliness. I would recommend this Hilton Garden Inn to anyone staying in the area.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Charles C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MichaelRodgers, General Manager at Hilton Garden Inn St. Louis Chesterfield, responded to this review, 11 June 2014
Dear Charles C,

Thank you for taking the time to write a review about your most recent stay with us. We are a very lucky property to have such a great staff that really does care about all of the guests and wants to make them feel at home. We look forward to your next visit Chares C!

Michael Rodgers
General Manager
Michael.Rodgers@Hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Iowa
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 bubbles Reviewed 2 June 2014 via mobile

The stay started out on a great note with a friendly desk clerk. The breakfast staff the next morning was also great.

However, experienced two issues that I reported on checkout. The refrigerator in the room didn't work (only discovered when we opened to get drinks in the morning) and the toilet clogged. The desk clerk didn't seem concerned. Didn't offer to make any adjustments in the room rate. So much for the "HGI satisfaction promise." Only when we walked past the desk after breakfast did he say he would give me some Honors points. I have yet to see those points. Very disappointed in the stay. The hotel is not up to Hilton Garden standards.

Stayed May 2014, travelled with family
Helpful?
1 Thank David G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MichaelRodgers, General Manager at Hilton Garden Inn St. Louis Chesterfield, responded to this review, 3 June 2014
Dear David G,

Thank you for taking the time to tell us about your recent stay with us. I’m sorry that you incurred so many issues during your stay with us. It is not the norm for our property by any means. We pride ourselves on being able to offer excellent service from check in to check out. I have spoken with our management team and can assure you that your points have been added to your HHonors account. We hope you will give us another chance in the future.

Thank you,
Michael Rodgers
General Manager
Michael.Rodgers@Hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Oklahoma City, United States
1 review
5 of 5 bubbles Reviewed 30 May 2014

Check-in was very easy and quick. Exceptional cleanliness, courtesy, and quality of facility. I would definitely stay here again and recommend this to others. Only issue was location because of road construction.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Robert Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MichaelRodgers, General Manager at Hilton Garden Inn St. Louis Chesterfield, responded to this review, 3 June 2014
Dear Robert Z,

Thank you for taking the time to tell us about your recent stay with us. They anticipate the Chesterfield Parkway Bridge to be completed by the end of July. Let me tell you, we can’t wait for that to be done. We hope to see you again soon!

Thank you,
Michael Rodgers
General Manager
Michael.Rodgers@Hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Garden Inn St. Louis Chesterfield

Property: Hilton Garden Inn St. Louis Chesterfield
Address: 16631 Chesterfield Grove Rd, Chesterfield, MO 63005-1429
Phone Number:
Region: United States > Missouri > Chesterfield
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Romantic Hotel in Chesterfield
#5 Family Hotel in Chesterfield
#5 Business Hotel in Chesterfield
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Hilton Garden Inn St. Louis Chesterfield 3*
Number of rooms: 100
Official Description (provided by the hotel):
The Hilton Garden Inn St. Louis/Chesterfield hotel is near the popular Chesterfield Outlet Malls and only 20 minutes from Lambert-St. Louis International Airport. The hotel also provides a free shuttle service within a 5-mile radius. Guests also receive complimentary WiFi. ... more   less 
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Also Known As:
Hilton Garden Inn St. Louis Chesterfield Hotel Chesterfield
Hilton Garden Inn Chesterfield
Hilton Chesterfield

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