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“Clean, but confusing”

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Clayton Plaza Hotel
Ranked #3 of 5 Hotels in Clayton
Certificate of Excellence
Level Contributor
27 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Clean, but confusing”
Reviewed 10 July 2014

The hotel is very convenient to Wash U. with a reasonable price. Be careful which elevator you get on, they don't allow you to get to all the rooms. It was sometimes difficult to get from one place to another (the workout room to our room). The indoor swimming pool is in the basement and is in need of some renovation. The room was very comfortable and quiet. The breakfast offered a wide variety of offerings including a made to order omelet.

Stayed July 2014, travelled with family
Helpful?
Thank Feistraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Clayton Plaza Hotel, responded to this review, 28 July 2014
Dear Feistraveler,

Thank you so much for taking the time to leave us your feedback. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for. I am pleased to know that you had a satisfactory stay at our hotel and apologize for the shortfalls you have encountered. I appreciate feedback that we receive, whether positive and negative to ensure we provide the best level of service and facilities that we can give to our guests. Thank you again for your review and I hope to have an opportunity of welcoming you back again soon.

Sincerely,

Krysllin G.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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934 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (167)
Date | Rating
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English first
Mesquite, Nevada
2 reviews
Reviewed 8 July 2014

We enjoyed our 2-night stay very much. The rooms were comfortable and very clean and most importantly... Quiet. It was so nice to stay in a room where the AC/Heat system was very quiet. The staff was amazing and very attentive. Shanika helped finalize the reservation over the phone and was not only able to get us an upgrade, but adjoining rooms as well. Please thank her personally for us. We were also pleased to be greeted and offered any assistance we needed by the General Manager, Mr. Whitnah, during our "free" breakfast buffet, (which, by the way, was delicious). It did take a little navigating to find the pool, but it was worth the search. Our grandchildren loved it. Also thank the young lady at the front desk who checked us in, we think her name was Jamie. She was delightful and gave us great dining advice and coupons for our visit to the St. Louis Zoo. All-in-all, it was a great experience. Thank you!!!

Room Tip: Find hotels that do not have noisy AC/Heat units.
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  • Stayed June 2014, travelled with family
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Stacie D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pearl, Mississippi
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 7 July 2014

I was very pleased with my stay at this property. The doormen were very accommodating towards myself and my family. Also, I loved the hardwood floors in my room and how spacious the rooms are. If I were in the St. Louis area again, I would definitely stay here again.

Stayed July 2014, travelled with family
Helpful?
Thank MsMagnolia85
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Saint Louis, Missouri
1 review
Reviewed 7 July 2014

From the moment of pulling up to the front door after hours of driving with my wife of 34 years with two of our grand daughters the experience was magical, a real cherry on the top of a wonderful vacation, the door man Derek took great care of our luggage and car welcomed us as if we had known each other for years ,and then there was Janice at the front desk treating us like VIP's and so friendly and personable and informative are Grandaughters just loved her and still talk about her, Derek set us up in our suite making sure it was all we expected then left us with all kinds of info on things to do that evening,after a relaxing swim in the pool and winding down from our travels we chose to eat at the hotel restaurant for dinner and it was fabulous taking the advise from Cris our waiter on our selections from the menu dinner was a wonderful experience five star dinning without getting all dressed up and driving around town,Cris boxed up our deserts and we took them back to our room and finished them off in bed watching TV then drifting off to sleep in the extremely comfortable beds and that was not the end of the wonderful stay the breakfast was fantastic with a visit by the owner who was very compasisionate about the service you received while you were there and not to mention interesting to talk to Pete we will be back thanks for the hospitalllity you have a customer for life thanks again. Lisa and James from Arkansas love this place.

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Service
Helpful?
Thank Arkansasswabby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Saint Charles, Missouri
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed 7 July 2014

The staff was very nice and helpful. The location of this property is great, close to lots of restaurants and Shaw Park. The pool was pretty nice and had a dry sauna and a free arcade, which my son loved. The free breakfast buffet was pretty good, but not outstanding. The building could definitely use some updates, especially the hallways.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TGR222
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Clayton Plaza Hotel, responded to this review, 24 July 2014
Dear TGR222,

Thank you for staying with us and leaving feedback about our hotel. It is pleasing to know that our location and level of service received worked suitably for your needs. However, I am sorry to read that you did not enjoy your overall experience with us due to the condition of the hotel. Rest assured, your review will be forwarded to management to consider for upgrades needed. I appreciate you letting us know about these unsatisfactory circumstances as this is our best means of improving our efforts.

Sincerely,

Charisse V
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
EVANSVILLE
2 reviews
Reviewed 6 July 2014

This hotel was a perfect fit for our family trip! Nice clean rooms, comfortable beds, great breakfast buffet and helpful friendly staff. Just outside of downtown but close to anything a family needs. Only 2 blocks to metro link and the shuttle is very accommodating too. Will def stay here again!

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ALICIA S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 6 July 2014 via mobile

This took some thinking about how to go about this review. Yes, all the previous Crown Plaza properties I have visited were the Taj Mahal of the C.P. name. This one not so much, I understand a lot of iffy reviews and people's reaction upon arrival. Some of the complaints, I have to say GROW UP PEOPLE! This is not the Waldorf Astoria in New York. This is an older property......Yes! Our room was delightful, I was very pleased. We were on the 6th floor and I also enjoyed the complimentary concierge lounge on the 5th. Back to our room, the beds were great and the AC worked great. The shower is a little small but nothing major, Decent size tub & good size desk. Everyone was fantastic and very friendly. If any reviews on here say that staff was rude, maybe those people should have checked their poopy attitude at the door. The breakfast was great and the bar at night was good for a night cap. Shuttle service to and from the point was spot on, all around a really great experience. I can see where overall some people would rate this property low, but it did it's job for me and with that I give it 5 out of 5!

Great location
Great service
Willing to listen & help
Shuttle service
Breakfast
Concierge room (free beer )
Bell hop
Bar in hotel
Indoor/outdoor pool
FOOZBALL!!!!!!!!!!!!!!!
Video games

Stayed July 2014, travelled with family
Helpful?
Thank Kfrog3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Clayton Plaza Hotel

Property: Clayton Plaza Hotel
Address: 7750 Carondelet Ave, Clayton, Saint Louis, MO 63105-3317 (Formerly Crowne Plaza St. Louis - Clayton Hotel)
Region: United States > Missouri > Saint Louis > Clayton
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #3 of 5 Hotels in Clayton
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Clayton Plaza Hotel 3.5*
Number of rooms: 242
Official Description (provided by the hotel):
Welcome to the Clayton Plaza Hotel in St. Louis, just 15 minutes from Lambert St. Louis International Airport, centrally located in the heart of St. Louis's most prestigious business and residential district and within walking distance of many of St. Louis s finest restaurants, bars, boutiques, and galleries. The Clayton Plaza is conveniently surrounded by notable Forbes & Fortune 500 corporations such as Monsanto, Brown Shoe and Morgan Stanley, to name a few. Nearby attractions include Saint Louis Galleria, Washington University, Gateway Arch, Union Station, Busch Stadium (Cardinals Baseball), Edward Jones Dome (Rams Football), Savvis Center (Blues Hockey), Anheuser-Busch Brewery, Grant's Farm, Forest Park featuring St. Louis Zoo, Muny Opera, Fox Theatre, Convention Center, Casinos and Six Flags. The Clayton Plaza Hotel has recently completed a $10.5 million renovation. Come and experience the Clayton Plaza difference, pamper yourself in the spacious and relaxing guest rooms featuring the seven-layer-bed sleep amenity package and complimentary wireless high speed internet access. The Clayton Plaza boasts over 21,000 square feet of flexible meeting space including the Top of The Tower Crystal Ballroom. Stay at the Clayton Plaza Hotel and experience our consummate service and attention to detail. We deliver the Clayton Plaza promise! ... more   less 
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Also Known As:
Crowne Plaza St Louis
Crowne Plaza Clayton
Clayton Plaza Hotel Saint Louis, MO

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