For the past eight years I have taken my family to high tea on Sunday afternoon a minimum of four times a year. The hotel is elegant and the service was always delightful as Alice officiated high tea on Sundays. She is very skilled at the art of tea. The reservationist was also very helpful, polite, and accommodating. Starting with Summer 2013, the food has been diminished to stale and tasteless. It is obvious that the fair is made well in advance as the bread is stale and the scones, madelaines, etc. are hard and appear to be leftovers. However, we still preserved as it is a tradition. I called to make reservations for March 2 and was informed that they no longer serve tea on Sundays. Kelly took the reservation and it sounded as if she was also washing dishes while a crew of sailors cursed and made merriment in the background. I asked if the discontinuation of Sunday tea was temporary and all she could say is, "We only have tea on Saturdays." After the third attempt to ascertain if this was a temporary change, I gave up.
We arrived for tea. Our server was Lorena. She was very hard to understand and appeared to be very nervous. She immediately complained that she needed help as it was very crowded. She had three tables. As it was my daughters birthday she brought the tea and a birthday brownie with a candle. It was a nice touch had it come at the appropriate time. A manager came out with a tiered stand that held three plates of food. He held one in each hand and was swinging them back and forth as he walked to the table. Unprofessional, unappetizing, and just plain tacky. Our tea went cold as we had not seen our server for over 45 minutes. I went looking for her and had no luck finding anyone after ten minutes. The concierge finally appeared at his station. I was headed towards him when Lorena finally arrived and asked if we were ready to go and needed to go boxes. When I explained we were not done with tea and would like hot tea, she seemed disappointed. We had barely been there an hour of which we spent most of the time waiting for our food. I think she felt bad because she offered each of us a jar of jam with the bill. One jar didn't even have a label on it so we aren't even sure what it is or how old it is. The hotel lobby bathroom was also filthy. I've seen cleaner bathrooms at the airport. I would also think that in 8 years the chef could find some different recipes for savories and sweets as the other fine hotels change their tea selections seasonally. To its credit, I can say that the valet staff were lovely and retrieved our car in a timely manner. We won't be going back to the Ritz in St. Louis. Despite it being a 5 hour trip we will head to the Peabody in Memphis for our quarterly high tea. They definitely need to make Alice their exclusive tea server as she understands the art, get a new chef, and have a chat with the staff about customer service. Especially, Kelly in reservations. A very disappointing experience.
- Official Description (provided by the hotel):
- Entranced by stunning chandeliers, graceful marble, and deep, rich woods, one immediately understands how The Ritz-Carlton, St. Louis became an icon in this city dubbed "The Gateway to the West." Amid the warm ambiance of our luxury hotel, guests are transported to an elegant and refined era, one that is alive and well in this adventurous Midwestern city. Suddenly you feel inspired to linger over a martini, close a business arrangement, or just give wild abandon to the senses. Situated in the heart of Clayton, MO, which boasts a prestigious business district and affluent suburban residences, The Ritz-Carlton, St. Louis is considered one of the finest luxury hotels near Downtown St. Louis. Treasured by residents for its famed Lobby Lounge featuring a martini bar with over 200 martinis and hand-rolled sushi, private cigar club, and gracious service, it is no surprise that The Ritz-Carlton, St. Louis has consistently earned the distinguished Four-Star rating from Forbes Travel Guide Star Awards. ... more less
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- Also Known As:
- Ritz-Carlton St. Louis Hotel Clayton
- Ritz Saint Louis
- Ritz-Carlton Saint Louis
- Saint Louis Ritz-Carlton
- The Ritz-Carlton, St. Louis Saint Louis/Clayton, MO