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“Excellent Place”

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Holiday Inn Columbia East
Ranked #12 of 36 Hotels in Columbia
Certificate of Excellence
Reviewed 24 August 2012

This is a very nice place to stay. The room was clean and tastefully appointed. The king size bed was very comfy. Staff were very friendly on the phone and in person. There is no free breakfast but the on site restaurant was excellent and fair priced. This motel is 2 years old. Would definitely stay here again.

Stayed: August 2012, travelled as a couple
Thank Fay Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Zach L, Front Office Manager at Holiday Inn Columbia East, responded to this reviewResponded 27 August 2012

Thank you so very much for sharing your experience with us and I am particularly appreciative that you gave us high scores in Cleanliness, Value, Sleep Quality, and Rooms. Our hotel is very proud of its level of service, cleanliness and quality of its product. We are hospitality professionals who work diligently to ensure our facilities are well maintained and we strive to provide service rates that are competitive in the area. We strive to provide good value, comfortable, clean and friendly accommodations.

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229 - 235 of 258 reviews

Reviewed 30 July 2012

We travel between Colorado and North Carolina frequently and have never stayed at a cleaner, nicer hotel. We have stayed at several hotels around this area east to Mt Vernon and most in Mt Vernon are horrible. This one was clean, fresh sheets, and the temperature was easy to obtain in the room. Many good restaurants nearby, I would avoid the Lone Star Steakhouse, they don't cook the steaks very well, The breakfast at the hotel was excellent also, the dinner may have been too. Well cooked and fresh.
We will be staying there every time we make the trek.

Room Tip: Use Hotel.com, we got a great rate the day before.
See more room tips
  • Stayed: June 2012, travelled with family
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Thank mwdenver
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Zach L, Front Office Manager at Holiday Inn Columbia East, responded to this reviewResponded 27 August 2012

Thank you for your high ratings! We strive to provide good value, comfortable, clean and friendly accommodations. Please consider us again in the future.

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Reviewed 26 June 2012

Everything was fine with the hotel, nice room, bed was cozy, etc. The only issue I had was that upon arrival when asking for a room with two double beds they informed me there was a $10 change fee. I reserved the room through Priceline and while making the reservation they never gave me the option to request a room with a double bed, if they did, I didn’t see it. All in all it was only $10 but it was the principle and next time I am in Columbia, I won’t be staying for this reason.

  • Stayed: June 2012, travelled with friends
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1  Thank Bashlee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, IHGCare at Holiday Inn Columbia East, responded to this reviewResponded 30 July 2012

Dear Bashlee,

Thank you so very much for sharing your experience with us and I am particularly appreciative that you gave us high scores in Cleanliness, Value, Sleep Quality, and Rooms. Our hotel is very proud of its level of service, cleanliness and quality of its product. We are hospitality professionals who work diligently to ensure our facilities are well maintained and we strive to provide service rates that are competitive in the area. It is certainly not our intent to inconvenience our valued customers, but to instead provide good value, comfortable, clean and friendly accommodations.

We hope that we will have the opportunity to host you again should your travels bring you back to Columbia.

Sincerely,

Janice A.
Case Manager
IHGCare

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Reviewed 20 June 2012

We arrived at the hotel on a Tuesday afternoon, went to check in. She had a folio for us, but needed endless details. Most hotels no longer require "sign here, initial here, oh and initial here". Not a big problem, but then, being the only one up front, she had to answer a call. We stood there for several minutes, looking at our folder and keys, while she talked with the person on the phone. Someone else finally came out, asked if we needed any help, and I said sure - can you give me our keys? The woman on the phone never made eye contact, was intent on helping the phone person.

The bar area was clean and neat, the bartender was extremely attentive, the highlight of our stay.

Room service? We tried to get through at least ten times, always shunted to the phone mail - not for a message, but to ask who we wanted to talk to. I called the front desk, they said room service was very busy, and we should try again later. Never did get through to them.

Like I said, a nice looking, spotless hotel, needs some employee training and attention to detail.

I'll try somewhere else next time I come through.

  • Stayed: June 2012, travelled as a couple
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Thank Cliff P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Columbia East, responded to this reviewResponded 26 July 2012

Dear Cliff P,

Thank you for you recent review. I'm so glad you liked the friendliness of our bartender. Please accept my sincerest apology for the unacceptable service you received during your stay. We are hospitality professionals who pride ourselves on delivering world class service. For that reason, your comments are troubling and I will make sure that your feedback will be looked into and are forwarded to the appropriate departments. Your review is highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for. Thank you for staying with us and we hope you give us a chance to make your stay as best as it can be.

Sincerely,

Anthony M
Case Manager
IHGCare

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Reviewed 17 June 2012 via mobile

Very nice and squeaky clean. Staff very friendly. We ate in the hotel restaurant morning and evening. The food was delicious. Don't waste your time leaving to look for a restaurant. Service was superb.

Location is easy on and off interstate.

This is a place we would change our travel plans slightly to stay again.

  • Stayed: June 2012
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Thank jdrmmr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Zach L, Front Office Manager at Holiday Inn Columbia East, responded to this reviewResponded 27 August 2012

Thank you for your consideration! Our Guest Service Members love making things easier on our guest. The restaurant staff also work very hard to provide the services to all appreciated guests. We strive to provide good value, comfortable, clean and friendly accommodations. Please consider us again in the future, and tell your friends!

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Reviewed 27 May 2012

Very comfortable room and bed. Nice clean well kept newer property. The only complaint I have would be the water pressure and temp were not the greatest. Defiantly will be back next time in the area.

  • Stayed: May 2012, travelled on business
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1  Thank MWR4114
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Zach L, Front Office Manager at Holiday Inn Columbia East, responded to this reviewResponded 3 September 2012

Thank you so very much for sharing your experience with us and I am particularly appreciative that you gave us high scores in Cleanliness, Value, Sleep Quality, and Rooms. We are hospitality professionals who work diligently to ensure our facilities are well maintained and we strive to provide service rates that are competitive in the area. We want to excel to in providing good value, comfortable, clean and friendly accommodations.

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Reviewed 9 April 2012

My family of 4 stayed here over Easter weekend. We went just for a mini vaca/get away to relax. It was perfect for that!! Out of the way with no traffic etc but just a minute or two from everything in Columbis!
I have two boys 2 and 4yrs and they absolutely loved the pool. It was nothing fancy but a big area with several lounge chairs tables etc in the indoor area and a very nice fenced in patio with tables/chairs right off of pool.
Hotel staff was outstandingly friendly!!
We got an exceptional rate being government employees $20 less than usual gov rate. And this was a holiday wknd.
We only ate one meal at hotel and kids ate free. Restaurant staff was outstanding!!
Rooms had microwave and a larger than usual frige which was very handy.
Highly reccomend to ppl with families or without, we will definately stay again!

  • Stayed: April 2012
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1  Thank Areckamp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Zach L, Front Office Manager at Holiday Inn Columbia East, responded to this reviewResponded 3 September 2012

Thank you for sharing your experiences of your stay with us. We value Cleanliness, Sleep Quality, and highly trained hospitality professionals to meet your needs. We only wish to excel in providing such value. Please consider staying with us again!

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Additional Information about Holiday Inn Columbia East

Address: 915 Port Way, Columbia, MO 65201-2827
Phone Number:
Region: United States > Missouri > Columbia
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Romantic Hotel in Columbia
#8 Business Hotel in Columbia
#8 Family Hotel in Columbia
Price Range: £73 - £103 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Columbia East 3*
Number of rooms: 126
Official Description (provided by the hotel):
Columbia, MO Hotel's Location Delights Mizzou FansWhen driving into Columbia, end your journey at the Holiday Inn® Columbia - East hotel and enter a world of warm hospitality and incredible convenience. Situated off I-70, only six miles from the University of Missouri and the unique downtown area known as The District, this hotel is an inviting home away from home in Columbia.In addition to the hotel's accessible location, guests also appreciate its beautifully sophisticated, modern design that transforms an ordinary hotel stay into a memorable vacation. The hotel's corporate guests can work efficiently thanks to free wired and wireless Internet access and the 24-hour Business Center. Major corporations, such as Shelter Insurance, State Farm, Kraft Foods, IBM and ABC Laboratories, are all within 10 miles of the hotel, making travel a breeze. If you need to host your own event, you can use one of the hotel's three meeting rooms.In Columbia, MO, exciting urban fun abounds! You can hear fabulous live music at The Blue Note, splurge at The Mall in Columbia or sip wine at the gorgeous Les Bourgeois Vineyards. For outdoor fun, show off your swing at Lake of the Woods Golf Course, just one mile from the hotel's location. Columbia, Missouri also hosts enjoyable annual events, such as the Show-Me State Games and the Roots 'N Blues 'N BBQ Festival.After a busy day, return to the hotel to relax in the heated, indoor pool and whirlpool or work out in the 24-hour Fitness Center before indulging in a delicious meal at Kem's Restaurant. Book now to enjoy this inviting hotel's excellent location in Columbia, Missouri. ... more   less 
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Also Known As:
Holiday Inn Columbia East Hotel Columbia

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